Project, Event & Employee Management, Communications, Marketing

NICOLE FLANNERY

NMFLANNERY**@ GMAIL.COM 516-***-**** BALDWIN, NEW YORK

Versatile professional with over 10 years of experience in Event Management, Marketing and Customer Service. Recognized by management for being goal-oriented, with consistently strong attention to detail and excellent verbal and written communication skills. Characterized as a natural leader and problem solver with proven track record of delivering results within strict deadlines. WORK EXPERIENCE

ARBOR REALTY TRUST, UNIONDALE, NY February 2015 – May 2020 Director, Special Events and Conferences

● Directed all aspects of 20+ annual events including venue research, contract negotiation, budget management, vendor management, attendee management, onsite facilitation, and post event reconciliation including ROI calculations

● Successfully conceptualized and executed a $2M annual client event, providing excellent customer service from attendee registration through conclusion of the three day trip

● Developed event-specific organizational tools, such as production and communication timelines including social media posts, agendas, Cvent training guides, playbooks and detailed on-site schedules

● Built, maintained, and reported on all functions of the registration platform Cvent, from communications to surveys

● Generated and disseminated on-site text message reminders via EZ-Texting software

● Sourced, ordered, and retained inventory of premium items one-off requests and corporate culture initiatives

● Established vendor relationships and developed contacts to ensure Arbor evolved with new products and technologies

● Completed all event RFPs and corresponded with hotel and restaurant sales teams to negotiate Arbor’s contract needs

● Liaised with Arbor’s C-Level Executives, Senior Management and Sales to ensure specific event needs were met

● Supported sales staff and assisted with client database collection via Salesforce.com

● Scheduled meetings and collaborated with Marketing team (Creative, Communications, Business Development, Database) to fulfill event needs

● Supervised event specific production for printed materials/promotional items including invitations and signage

● Created and led onsite staff and vendor assignments and provided informational materials to set the team up for success

● Lead hotel rooming list coordinator for all events, including a 200 room block throughout 3 different hotels

● Developed dynamic attendee reports while on site for each corresponding company to guarantee requests were met

● Reviewed daily checks with accounting staff to verify charges on Arbor’s master account as well as personal charges

● Handled top name celebrity guest speakers at events and ensured rider requests were met MARKETS MEDIA, NEW YORK, NY August 2014 – February 2015 Conference Manager

● Managed conferences from inception to completion

● Developed marketing plan to establish when, how, and to whom promotional emails are sent

● Created timelines for all employees to abide by and schedule staff meetings to ensure tasks were completed

● Researched industry events to help strategize timing and content of Markets Media conferences

● Negotiated contracts with service providers including venues, vendors, printing and catering companies

● Established and maintained professional relationships with C-level speakers, sponsors, media partners, and vendors throughout the conference planning process

● Liaised with conference sponsors to organize on-site marketing during each conference

● Promoted conferences and events through the use of email, social media, conference brochures, and the company website

● Delegated responsibilities for on-site conference staff, conducted post-event evaluations and budget reviews MCVEIGH ASSOCIATES, LTD. AMITYVILLE, NY December 2012 - July 2014 Project Associate

● Assisted in the planning and execution of pharmaceutical advisory boards, speaker trainings, and other corporate meetings

● Ensured all pharmaceutical events are in compliance with PhRMA code

● Met with sponsors and organizing committees to plan event format, establish/ monitor budgets, and review administrative procedures

● Sourced and worked with various vendors to meet the client’s brand, budget, and timeline

● Built event registration websites in platforms such as Starcite and Cvent for attendees utilizing graphics and HTML

● Facilitated events on-site by training travel directors and ensuring attendees received the highest level of service

● Liaised with DMC’s to arrange round trip transportation for attendees based on data from registration websites

● Managed hotel room blocks, food and beverage menu selection, review BEO’s, floor plans, and review Audio/Visual requirements

EDUCATION & CERTIFICATIONS

NEW YORK INSTITUTE OF TECHNOLOGY - Bachelor’s Degree, Hospitality Management, May 2012 FLORIDA ATLANTIC UNIVERSITY, ONLINE - Hospitality and Tourism Management Certification - June 2020

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