Office Administrative Assistant

Qualification Summary:

Administrative professional who has a proven office and managerial experience in a large-scale organization. Optimized and evaluated detail reporting of various internal programs. Expressed knowledge of contractual requirement, conducted auditing and inventories.

Established processes that lead to the increase of office efficiency by 20 %. Sets up policies and procedures in support of the day office operation that lead to increase employee’s morale and Management communication with subordinates.

Expert knowledge and experience expand to the functional areas of planning, policy guidance development, configuration management, contract management, technical data, acquisition, sustainment, safety, support equipment, training, supply support, and performance-based logistics in accordance with all applicable instructions.

Supervised and assisted well over 100 personnel that have worked under my authority. These experiences represent the leader and the mentor to develop team members in the logistics management workforce.

Truly knowledgeable of organizational policy requirements. Possess the ability to communicate at the executive level. Experience of 9 years of logistics management and leadership have afforded the opportunity to be successful within Support Team. Continue to maintain focus on the supervisory skills of the future while advancing goals of the organizational success.

Skill set:

Leadership, Project Management, Configuration Management, Contract Management, Maintenance Planning, Quality Assurance, Team Building, Problem Solving, Coaching,

Critical Thinking, Developing Training Materials, Public Speaking, Billing, Data Entry, Customer Service, Attention to Detail, Multitasking, Scheduling, Inventory, Business Correspondences.

Work Experience:

Director of Administrative Services

Metropolitan Medical Systems, Corp, Ellicott City, MD June 2019-present

Managed students’ admissions and enrollment process.

Processed and received educational transcripts, scanned, and reported data entry.

Monitored and reported projects for Management team.

Supervised and assisted with Clerkship evaluations and daily reports.

Demonstrated billing operations, planned, and managed budget requirements to develop, modify and implement system capabilities which met organizational and customer needs. Maintained Excel Spreadsheet to track expenditures and submitted invoices.

Provided customer services, phone communications, email correspondences.

Organized and represented business meetings, scheduling, weekly meeting reports.

Administrative Manager

Allergy and Asthma Center, Pikesville, MD March 2018- June 2019

Managed multiple projects with other personnel to ensure program progressed on scheduled and within the budget ceiling, cost-plus or fixed contracts with vendors or support service representative.

Proactively managed team members to achieve Organizational growth and perspectives.

Prepared trend and projection reports, to better inform the Management Team.

Managed efficiently all details throughout the projects for monthly assessments.

Evaluated office operations of a large medical practice to ensure efficiency.

Developed and implemented processes that are more streamlined and user-friendly.

Administrative Assistant

Greater Washington Oncology, Silver Spring, MD June2014-February2018

Provided Administrative support: business phone conversations, emails correspondences, clientele assistance, HR assistance, office supplies management.

Prepared and distributed organization materials as directed by CEO.

Managed business and staff meetings coordinated scheduling.

Used independent judgment to plan, prioritize and organize projects.

Established and maintained strong Customer Services relationships with internal and external customers.

Manager of Operations

MARYLAND HEALTHCARE, Greenbelt, MD Sept 2012-June 2014

Supported multiple office operations as a Central Processing Center Representative in delving tasking orders to personnel.

Exceled in all duties assigned. Revitalized the department by redefining standards, restored productivity and morale, and measurably improved network reliability and availability.

Implemented a quality assurance program, tool control program and a developed a program auditing tool which resulted in the department passing all future inspections and being selected as the model information systems department.

Managed a $3.6 million information systems budget.

Conducted inventory control.

Developed project plans and schedules to effectively manage progress, resource

requirements, and track project milestones. On all projects, determined deliverables, established priorities, delegated workload across resources, led team meetings, identified, and proactively communicated risks and risk mitigation strategies to leadership and the team. Managed three major projects concurrently with multiple contractor organizations.

Office Supervisor

FAIRFAX COMMUNITY CENTER, Fairfax, VA Aug 2010- Aug 2012

Developed an analysis of alternatives which evaluated potential knowledge management and relational database systems capabilities to provide the best system to satisfy the requirements for the Organizational Support based on current and future cost, performance, and support availability.

Performed documentation control.

Developed and delivered ongoing training to 25 contractor support service employees and escalation points supporting the call center improving the capability and processes. Led routine communication working group discussions between Desk call center agents and leadership to ensure continuous process improvement, development, and execution of distance support policies. Ensured all call center agents can professionally research and use Source of Support tools to vector support requests to the appropriate Service Provider to resolve requests. Provided tasking orders or directives to support staff.

Successfully defended work and associated funding requirements via budget calls and discussions. Clearly articulated out-year budget requirements.

Worked closely with Financial Department to obligate funding on three different contracts valued at over $600,000. Reviewed and provided inputs on statements of work. Managed projects associated with the contracts to ensure quality and timely deliverables were received.

Managed inventory control of company assets.

Linguist

SAMIT International Linguistic Center, Kazakhstan, KZ Aug 2004- Aug2007

Distributed English/Russian Education to students.

Provided development lesson plans and presentation.

Demonstrated, developed, and evaluated multiple educational curriculum planning.

Used a variety of instruction styles.

Personal assistance.

Education:

Healthcare Administration, 2017 (Master’s Degree)

Kaplan University (Rockville, MD)

Education, 2010 (Bachelor’s Degree)

The International University of Art in Linguistics (Pavlodar, KZ)

Medical Assistance, 2015 (Associate degree)

TESST College of Technology (Beltsville, MD)

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