Customer Service Office
Resume:
Megan Strein
**** ********* ****** *********, ******** 21128
Experience: I have experience with customer service, sales, computers and hospitals with a variety of office software programs. The most recent operating systems used were, Epic. 3Medi-tech, V-Rad, & all most recent windows office programs. I have taken college computer credits, as well as achieving Certificates in Advanced level training for the following Window Software; Outlook, Excel, and Word. I also have experience with PowerPoint, and a variety of company used software.
American Legion-Post 130 January 2017- Current
Event Planner Baltimore, MD
Answers the phones and schedules events for clients
Meets the clients-shows them the venue and writing contacts
Taking deposits from the clients
Make sure the event runs smoothly from start to finish
Bartending and working register, customer service
Advertising for rentals
Maintaining a scheduled staff for events
Greater Baltimore Medical Center: Radiology January 2016-October 2016
Patient Services Representative Towson, MD
Experience operating the EPIC hospital operating system
Scheduled 8-10 patients/hour – was on the que line from 8AM-5PM while registering patients as well
Experience operating the Medi-Tech hospital operating system
Registered & administered patient care, running the front desk for Nuclear medicine, echo and ultrasound
Experience scheduling & explaining procedures
Experience scheduling a variety of radiology procedures
Registered & operated 3 departments while working the telephones on the hospitals scheduling queue radiology line. The queue tracked the length & wait time for patients operating with high stats doing such.
Provided records & copies of films for patients after exams were performed
Experience in transcribing doctors reports for patients radiology exams, patients records
Prepared vascular hilling for several doctors’ offices
Collected reports, patient face sheets & information to send off to vascular associates for billing purposes, as well as mailing vascular hilling for processing
Operated the main front reception desk, solo for 3 departments within radiology on a daily basis. Last few hours of shift would be operating 3 different departments up in the main radiology reception area
Created official request forms for documentation purposes for patient's exam reports & films
Experience working with Medicare, Medicaid, TriCare, BCBS, United, Cigna Insurances
**Took time off to take care of sick relative** 2014-2016
MedStar Operating System Training November 2014
White Marsh, MD
Participated in a 3 day training course, through med-star health
Learned how to use their hospital and physician office (patient access system)
Achieved a certification upon completion of the course that allows me to work for their med-star facilities
Greater Baltimore Medical Center November 2013-April 2014
Radiology Department Assistant/Patient Access Representative Clerk Towson, MD
Worked on patient intake and admittance to a unit within the hospital
Updated patient status and information in a timely manner, using the patient's electronic chart to assure accurate treatment while admitted for care with in the hospital units
Experience working at the front receptionist information desk for the main lobby of the hospital
Directed patient's calls and helped answering questions for the callers and visitors of the hospital
Worked on death certificates and record documentation and processed documentation for the funeral homes to come collect the certificate and the deceased individual.
Excelled in customer service and worked directly with patients and their families
Associated Administrator LLC June 2011 to December 2011
Medical Claim and Pension Clerk Sparks, MD
Certificates earned for completion of training with Advanced Outlook, Excel, and Word Microsoft programs. Other software such as Raven and several Application programs
Scanned and Verified Medical Claims, severance, Pension, and disability claims
Transferred paper documents to electronic files
Documented work verified and scanned, or stamped
Kept records of completed work and time for completed work to be recycled
Kept complete work organized and labeled during the 60 day Storing time
Daily Logs of completed projects and current estimated deadlines for completion
EDUCATION
Hereford High School: 2000-2004
Community College of Baltimore County: 2005-2008
Harrisburg Area Community College: 2012-2014
\Megan Strein
January 2020
Dear Potential Employer,
In response to your recent job postings, please accept this letter in application
for a position currently available within your organization.
As you can see from my enclosed resume, I have experience working in
offices and handling classified documents, as well as my diverse customer
services and hospitality skills, make me a strong candidate for a position.
I would greatly appreciate the opportunity to discuss my credentials with you
at a mutually convenient time. Thank you for your consideration.
Respectfully yours,
Megan Strein
Megan Strein's References
***********@*****.***
***********@*****.***
PERSONAL REFERENCES
Hereford High School
2000-2004
Councilors! Guidance Office,
To Verify Diploma
17301 York Road
Parkton, Maryland 21120
CCBC- Essex
Admissions Office
7201 Rossville Blvd.
Baltimore, Maryland 21237
HACC- York
Admissions Office
2104 Pennsylvania Ave
York, Pennsylvania 17404
717-***-**** PROFESSIONAL REFERENCES
Greater Baltimore Medical Center
Radiology Department
Radiology Scheduling Supervisor:
Carol McCreadie: 410-***-****
********@****.***
Todd Pratt: ******@****.***
Associated Administrators LLC
Renee Palmer
*******.********@*****.***
717-578·7406
Associated Administration LLC
Director of Computer Technology Department: Ron Novae
Director of Human Recourses: Amanda Moore
911 Ridgebrook Road
Sparks, Maryland 21152
Timeout for sports: Jay & Nancy Sommers
9716 Belair Rd, Nottingham, MD 21236
410-***-**** Shannon or Morgan as wll.
Penn-mar Human Services Supervisors
Supervisor: Brandon Nagrabski
Pen mar Human Services
Director of Human Resourses: Cathy Willey
*******@****-***.***
One on One Program Instructor Supervisor:
Alyssa Willey
Director of Penn-mar Work Shop: Tomas Moore
310 Old Freeland Road
Freeland, Maryland 21053
410-***-**** ext.2S1
Main Penn-mar Administration Building
10709 Susquehanna Trail
Glenrock, PA 17327
Prettyboy Elementary School
Internship Supervisor
Supervisor: Mrs. Kathy Rambo
******@*******.***
6 Kirsim Court
Freeland, Maryland 21053
AMERICAN LEGION POST 130
PERRYHALL/ OVERLEA
**************@*******.***
HOME COMMITTEE CHAIRMAN
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