Customer Service Air

DINESH CK

Aspiring to handle challenging assignments in Customer Service Delivery / Logistics Operations an organization of repute

PROFILE SUMMARY

Offering 12 years and 05 months of rich experience in Operations, Key Account Management, Logistics, Air Import/Export and Sea Import/ Export, Customer service Management, Tender Management(Global Pricing ) and Receivables / Payables Management.

Broad-based subject matter expertise in managing and implementing effective logistics programs and processes to assure continued success in customer satisfaction; deft in managing inbound/ outbound logistics including stringent compliance within deadlines

Adroit in ensuring delivery of high quality services to support customer's business needs and achieving continued high customer satisfaction; proficient in leading successful teams in CS operations & possesses experience in developing procedures, service standards for business excellence

Excellent track record of serving as Single Point of Contact for customer escalations; deft in continuous interaction with customers to ensure that areas of concern are addressed promptly for improved preset service levels

Expertise in providing immediate service support to the customers for resolving their issues and complaints in compliance with preset guidelines and rules

An effective communicator with excellent relationship building, interpersonal, analytical, problem solving & organizational skills

CORE COMPETENCIES

Logistics

Managing logistics operations involving coordination with International Freight Forwarders, Shipping Lines, Air Lines and Clearing Agents and other external agencies; managing all matters related with Fleet, Freight Cost, CFA Deployment / Recruitment and 3PL Warehouse Management

Recruiting transporters through rate negotiation and choosing optimum and cost effective transporters; ensuring proper utilization of vehicles and fixed day dispatches in some routes to cut down extra costs; monitoring SOX compliances through CFA operations

Operations Management

Developing and effectuating contingency/ business continuity plans to ensure uninterrupted and smooth business operations, and attainment of budgeted objectives; implementing operating budgets; identifying bottlenecks in the existing processes; setting out quality standards for ensuring a high-quality customer experience.

Devising & implementing budgets, monitoring operations, identifying issues, following up with vendors; providing inputs for process control & service excellence

Customer Service Delivery

Defining & implementing customer service strategy; standardizing procedures & policies for customer service function; driving excellence in CS delivery performance and delivering Service Level Agreement (SLA) requirements; maintaining a strong rapport with Corporate Clients around the globe

Conducting internal SLA reviews with CS Regional Manager on Pan India basis as per SLA deliverables; managing complete execution of project as per SLA targets / turnarounds; maintaining adherence to norms & policies; providing innovative suggestions to improve operational functioning DINESH C K

Mobile: +91-805*******

E-Mail: ***********@*****.***

Address: # 7, Jaya Krishna Illam, 3rd ‘C’ Cross, Sir M.V.Nagar Ramamurthy Nagar Bangalore-560016

DINESH CK

ORGANISATIONAL EXPERIENCE

Currently working with CEVA LOGISTICS as Senior Analyst / Senior Executive Air Freight Customer Service from Nov 2017 till Date.

Highlights:

Following up with Air lines / Shipping lines & CHA’s for debit notes and updates on regular basis.

Coordinating with counterparts for pre alerts / documentation.

Sending pre alerts to clients on regular basis. Updating and sending tracking sheets to clients on daily basis Negotiating freights with Air lines / Shipping lines for quoting directly to clients and for supporting the sales team Verifying debit notes of Air lines / Shipping lines & CHA’s for payments

Preparing requisitions for payment of Air lines / Shipping lines & CHA’s. Sending manifestation request and necessary documents to Air lines / Shipping lines for manifestation in customs as per the requirement of customers Following up with Air lines / Shipping lines for on time release of Bookings and Delivery Orders

Ensure release and handover of on time shipping documents. Timely placement of vehicles at the shippers premise. On time uplift and communication to the customer through team

Working with Air lines / Shipping lines /CHA/Overseas office to provide seamless service to the customer.

Timely Invoicing to ensure working capital management. Vendor Payment as per agreed credit timelines

Ensure optimum utilization of resource and proper work division amongst team members

Developing process driver culture and developing innovative ideas to increase efficiency & productivity Living up to the values as outlined by the organization. Since July 15 to Oct 17 with M/s. Panal Pina World Transport India Pvt Ltd, Bangalore Assistant Manager – Key Account Customer Service (Air Freight and Sea Freight) Highlights:

Following up with Air lines / Shipping lines & CHA’s for debit notes and updates on regular basis.

Coordinating with counterparts for pre alerts / documentation.

Sending pre alerts to clients on regular basis. Updating and sending tracking sheets to clients on daily basis Negotiating freights with Air lines / Shipping lines for quoting directly to clients and for supporting the sales team Verifying debit notes of Air lines / Shipping lines & CHA’s for payments

Preparing requisitions for payment of Air lines / Shipping lines & CHA’s. Sending manifestation request and necessary documents to Air lines / Shipping lines for manifestation in customs as per the requirement of customers Following up with Air lines / Shipping lines for on time release of Bookings and Delivery Orders

Ensure release and handover of on time shipping documents. Timely placement of vehicles at the shippers premise. On time uplift and communication to the customer through team

Working with Air lines / Shipping lines /CHA/Overseas office to provide seamless service to the customer.

Timely Invoicing to ensure working capital management. Vendor Payment as per agreed credit timelines

Ensure optimum utilization of resource and proper work division amongst team members

Developing process driver culture and developing innovative ideas to increase efficiency & productivity DINESH CK

Living up to the values as outlined by the organization. December’2013-June 2015 with M/s. NNR Global Logistics India Pvt Ltd, Bangalore as Senior Executive – Operation & Customer Service ( Air Import & Air Export ) in NNR Global Logistics India Pvt Ltd Highlights:

Accountable for meeting plant requirements and providing evacuation plan through timely placement of vehicles for inbound delivery and arranging vehicles for export pickup.

Handling all the queries of freight forwarders /CHAs regarding freights, documentation & shipment status. Coordinating with overseas agents for on carriage charges & transshipment planning and for nominated shipment

Coordinating with documentation / operations department for preparing documents as per the requirements of clients

Sending rates request to pricing desk and filling rates. Creating and releasing booking to Air lines /CHAs. Updating the customers about BOEs, IGM and sending debit notes on regular basis. Reducing operational cost through efficient planning, minimization of detention & carrier optimization depending on profitability per lane

Monitoring timely placement of bookings and receipt of booking confirmation from carrier

Arranging additional space and equipment’s basis requirement of the customer. Preparing Advance Space booking for timely stuffing of loose cargo

Oct’2012-Nov 2013 with M/s. RHENUS LOGISTICS Bangalore Senior Executive Customer Service Highlights:

• Negotiating freights with Airlines / CHA agents for quoting directly to clients for Adhoc movement shipments, Verifying debit notes of Air lines /CHA agents for payments

• Coordinating with documentation /custom clearance department for preparing documents as per the requirements of clients

• Handling shipments from all origin to Bangalore

• Working with Air Line/CHA/Overseas office to provide seamless service to the customer

• Handling all the queries of freight forwarders /CHAs regarding freights, documentation & shipment status. Coordinating with overseas agents for on carriage charges & transshipment planning and for nominated shipment

• Coordinating with Air lines / CHA agents for getting updates on import shipments on regular basis

• Updating and sending shipments status to clients on daily basis

• Submitting booking request to Air lines and sending them to clients.

• Coordinating with documentation /custom clearance department for preparing documents as per the requirements of clients

• Following up with Air lines & CHAs for debit notes and updates on regular basis.

• Coordinating with overseas agents for pre alerts / documentation

• Sending pre alerts to clients on regular basis. Updating and sending tracking sheets to clients on daily basis. Negotiating freights with Airlines for quoting directly to clients and for supporting the sales team DINESH CK

Feb’2008-Oct 2012 with M/s. DB SCHENKER INDIA PVT LTD Bangalore Air Import Assistant Executive Highlights:

Coordinating with Air lines / CHA agents for getting updates on import shipments on regular basis

Handling shipments from all origin to Bangalore

Coordinating with overseas agents for nominated shipments and on carriages.

Updating and sending shipments status to clients on daily basis

Negotiating freights with Airlines / CHA agents for quoting directly to clients for Adhoc movement shipments, Submitting booking request to Air lines and sending them to clients.

Coordinating with documentation /custom clearance department for preparing documents as per the requirements of clients

Coordinating with Customs Authorities at time for any query raised by customs for custom clearance

.Attending all the queries of customers regarding freights, documentation and custom clearance

Following up with Air lines & CHAs for debit notes and updates on regular basis.

Coordinating with overseas agents for pre alerts / documentation

Sending pre alerts to clients on regular basis. Updating and sending tracking sheets to clients on daily basis. Negotiating freights with Airlines for quoting directly to clients and for supporting the sales team EDUCATION

Diploma in Electronics and Instrumentation Engineering from MEI Polytechnic, Bangalore BCA from Dr.BR. Ambedkar Evening College, Bangalore. COMPUTER KNOWLEDGE

I am well versed in MS Office Operations, Advance Excel certified from NICT. WEB Designing, Hardware & CCNA Networking, DOS, Windows. PERSONAL DOSSIER

Date of Birth: 1st Jan - 1986

Fathers Name: Krishna Murthy.C

Marital Status: Married

Languages Known: English, Hindi, Tamil, Kannada & Telugu.

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