Employee Relations Customer Service

CATHY BAUER

ANAHEIM, CA *****

714-***-**** **********@***.***

HUMAN RESOURCES PROFESSIONAL

Enthusiastic Human Resources Professional seeking a growth opportunity with a thriving company that will utilize my strong people skills, strategic and administrative experience to optimize corporate culture and vision. I am highly efficient in environments that are fast paced, positive and challenging. CORE COMPETENCIES

Benefit Analyst ● Leave Administration ● Compensation ● Customer Service Orientations and Training ● Finance ● Payroll ● HRIS ● Workers Compensation PROFESSIONAL HISTORY

Meggitt-USA Inc., Irvine, CA May 2018 to April 2020 HRIS/Human Resource Shared Services (Contract May – August 2018)

• Analyze, provide resolutions/guidance for recruiting, payroll, system inquiries

• Create, distribute and maintain companywide surveys

• Conduct and design monthly audits to validate accuracy of employment data and compliance

• Create, generate, distribute weekly/monthly reports

• Maintain Learning Administration: create, update training courses, registration and validate participation

• Primary contact for HRIS Helpdesk Center of Excellence for the company (11,000+ employees worldwide) Human Resources Generalist/Benefits Specialist - Independent Contractor November 2016 to May 2018

• Responded and complied to requested surveys for compensation and benefits including salary, title, benefit type

• Audited payroll, vendor payments, benefit enrollments and validation for all benefit types, flexible spending accounts, health savings accounts and retirement plans

• Managed Open Enrollment: tested enrollment system, communications, conducted orientations, developed documentation, served as a liaison for participants

County of Orange, Santa Ana, CA 2000 to October 2016 Human Resources/Employee Benefits Staff Specialist

• Served as a benefits liaison for all County participants (17,000 active participants and 6,000 retirees/survivors)

• Worked in a Health Insurance Portability and Accountability Act (HIPAA) department and use discretion and confidentiality

• Heavy phone, in person assistance and support for all employee/retiree population.

• Researched, determined, validated and tracked leave of absences including but not limited to leave status (paid, unpaid, family leave, medical leave or workers compensation), documentation, effective dates, and billing including payroll deductions, employer/carrier premium. Provided customer service to employees and departments regarding the rules and practices of managing their leave of absence and payments. Coordinated employees return to work status and daily partnering with internal and external departments

• Collaborated with County of Orange Human Resource Services and participants to ensure proper communication/eligibility of information regarding all benefits including new hires, retirees, leave of absences, management benefits, transfers, 457 Retirement Plan(s) and COBRA participants

• Conducted County of Orange presentations including: New Hire, Retiree and Annual Open Enrollment

• Researched, analyzed, determined reinstatements, Medicare Secondary Payer (MSP), Qualified Medical Court Support Orders (QMCSO), disability retirements including but not limited to coordination with County agencies, Employee Relations, County Council, Federal and state agencies as well as participants and their attorney

• Identify, research, analyze, determine, track and process participant escalated issues/appeals

• Determined, validated financial adjustments for participant/processing issues, appeals, retirements, leave of absence

• Consulted with and interpreted benefit programs, policy and procedures

• Processed vendor payments: analyzed premium reports, validated contract agreements and contract terms

• Coded, reconciled and processed periodic cash deposits and maintain monthly deposit reconciliation

• Lead or participated in special projects as assigned. Management Computer Proficiencies: ADP PayForce and Netsecure, Workday, SAP Success Factors EC, Performance Management, Recruit and LMS modules, Word, Excel, PowerPoint, Outlook, CAPS+, HRIS

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