Manager Social Media

Elizabeth T. Wales

Norwood, MA 781-***-****

***************@*****.***

Professional Experience

Beth Israel Deaconess Medical Center, Boston, MA April 2019- Present

Telehealth Program Manager, Emergency Medicine

Telehealth Daily Operations:

Serve as primary point of contact for customers, vendors, and physicians

Liaison with physicians including development and delivery of all training sessions and materials, design rules of engagement, provide ongoing support, and MD retention

Facilitated Physician e-prescribing authentication

Program administration includes workflow development, clinician scheduling, clinical content review, deployment and payroll

Manage application platform and software upgrades, prioritize enhancement requests, troubleshooting technical and operational issues for providers and patients

Launch BIDMC OnDemand IOS and Android mobile applications

Streamline creation of electronic consent to treat verbiage and documentation adoption within Health Information Management

Maintain and present program statistics

Facilitate BIDMC OnDemand leadership meetings, users group

Program promotion to internal customers, users, community groups, employees, institutional branding, social media presence, marketing, presentations to local and regional groups

Support deployment of Telehealth to other divisions within Beth Israel Lahey Health, sharing lessons learned

Covid-19 pandemic – contributed to the design, build, launch and support of new Telehealth platform called “Virtual Visit”. In two weeks 8 specialty clinics were brought live to support the clinical needs of the ambulatory clinics. Creating user accounts, develop training materials, building Covid-19 clinical screening tools and building clinical pathways

Urgent Care:

Manage all facets of opening a new physician owned Advanced Urgent Care location including:

Build programmatic model for replication at additional locations

Extensive project management to ensure project completes on time and on budget

New construction includes site selection, multiple complex contract negotiations, selection of architect, site planning, technical infrastructure, application selection and implementation, furnishings, staffing

Ensure compliance with all Federal and state accreditation and licensing requirements.

Coordination of clinical services including x-ray, point of care lab testing, ultrasound, and medication dispensing

Assemble and facilitate all infrastructure needs and timelines including clinical hardware, design technical infrastructure, contractors, order procurement

Design staffing models, job descriptions, staff onboarding, and standard operating procedures

Elizabeth Wales Consulting, LLC September 2017- Present

Beth Israel Deaconess Medical Center - Physician Organization, Westwood, MA

Population Health Program Design and Implementation

Beth Israel Deaconess Medical Center, Emergency Medicine, Boston, MA

Telehealth Consultant and Project Management for Emergency Department Informatics Team

Beth Israel Deaconess Medical Center, Boston, MA June 1997-Sept 2017

Manager Ambulatory Project Management Services, Information Systems

Successfully facilitated enterprise wide project migration and integration of 6.8 million patient records, on time and on budget

“Concierge IT Manager” assigned to Fenway Community Health Center role includes documentation Information Technology strategic partnership, project status, risks, issue tracking between Beth Israel Deaconess Medical Center and Fenway Community Health Center

Spearheaded Information Technology Assessment for Beth Israel Deaconess affiliated community health centers. Purpose to find IT opportunities where health centers could share in grant initiatives.

Collaboration with Senior Vice Presidents to develop Human Resources Dashboard, tracking staff turn over with historical comparison

Independently initiated a project management-training program for new Clinical Application Department staff

Beth Israel Deaconess Hospital, Boston, MA March 1995-May 1997

Case Manager Emergency Department,

Operated as Case Management liaison for over 400 community service providers. Tracked patient readmission rates, census trends, intensity of patient needs and disposition planning.

Devised and implemented Case Management presence in the Emergency Department

Accomplished a 35% decrease in medically unnecessary Emergency Department visits by administering the presence of Case Management

Pelham House Nursing Home, Newton Center, MA November 1993- December 1995

Director Social Work and Marketing

Liaison to families and Boston area hospitals

Mount Auburn Hospital June 1990-November 1993

Discharge Planning Assistant

Liaison to 400 community agencies to facilitate hospital discharges

Education

M.B.A., Health Care Administration- Walden University (In Process)

Sloane Fellowship Management Program- Graduation Speaker 2015

Project Management Certification- University of Massachusetts Boston 2012

B.A., Regis College, Weston, MA

A.A., Lasell College, Newton, MA

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