EXPERIENCES

GRAPHIC DESIGN & MARKETING COORDINATOR

Make-A-Wish® Mid-Atlantic August 2019/July 2020

• Responsible for all of the organization’s graphic design needs, including the creation of all marketing materials, support documents and visual assets for the chapter.

• Worked extensively with digital marketing and efforts of the chapter. High interaction with all departments of the chapter as well as donors, sponsors, vendors, board members and various supporters of the organization.

• Designed all chapter’s materials including but not limited to emails, slides, information sheets, print & digital ads, invitations, awards, signage, incentives, events collateral, social media graphics, infographics, graphic e-signatures, sponsorship packets, t-shirt, etc.

• Managed the printing and delivery of all materials, which entails researching companies for cost-saving and efficiency, ordering, shipping, inventory maintenance and production of all materials and serves as liaison to related vendors, printers, mail houses, etc.

• Maintained chapter’s website and other digital platforms.

• Developed websites as needed utilizing WordPress.

• Developed layout/design of chapter newsletter, e-new and other communication tools.

• Worked on short-form videos for social media, events and other chapter needs.

• Assisted with managing the social media calendar and content for the chapter to market their brand, events and wishes.

• Created all design materials for Season of Wishes®, World Wish Day®, Trailblaze Challenge®, Walk for Wishes®, Evening of Wishes® campaigns and development events.

• Executed e-marketing and e-solicitation.

• Protected the chapter’s brand identity and ensured its use in keeping with the current Make-A-Wish® America standards.

• Attended at chapter events as necessary in support of the chapter’s mission.

ADMINISTRATIVE ASSISTANT SOCIAL MEDIA & GRAPHIC DESIGN COORDINATOR

RE/MAX Town Center March 2018/July 2019

• Graphic Designer/Social Media and Administrative assistant at Park Potomac Branch

• Working on managing social media content and RE/MAX platform (Design Center, LeadStreet, Marketing).

• Design presentations, marketing material and stationary design, flyers/brochures/posters, social media content, etc.

• Proficiently execute design aesthetic that fits within the established brand and complete projects in a timely and orderly manner. Strong skills set in attention to details, knowledge and understanding of the latest design trends. Highly motivated team player with an outgoing personality seeking opportunities in a creative environment, and to bring value to RE/MAX Town Center.

• Handle administrative requests and queries from senior managers.

• Organizing and scheduling appointments with admin software.

• Planning meetings/events and taking detailed minutes.

GUEST SERVICES AGENT

Embassy Suites Chevy Chase April 2017/February 2018

• Responsible for greeting, registering, and checking out guests of the hotel in the continuing effort to deliver outstanding guest service and financial profitability.

• Strong administrative support – organized and attentive to detail.

• Maintaining a positive, empathetic and professional attitude toward customers at all times.

• Responding promptly to customer inquiries. Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Keeping records of customer interactions, transactions, comments and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Ensured customer satisfaction and provide professional customer support.

FREELANCE DESIGNER

Musicquo July 2016/February 2017

• Creating visual assets for a new business that will allow people to share their music and promote their work in this platform. Clear communication, critical and analytical thinking, problem solving, negotiation, creativity, time management, computer competency.

OBJECTIVE

Achieves Results – Execution,

energy, results driven and action oriented.

Succeeds through Teamwork and

Collaboration – Team focused, cooperative,

gains trust, networks, shares credit for

accomplishments, shows openness to

others views and feedback.

Communicates Effectively and

Candidly – Candid, sincere, open, clear,

concise, professional, keeps the right

people and employees informed.

SKILLS

5+ years of experience as a

Graphic Designer.

Proficiency in Adobe Creative Cloud

(Illustrator, InDesign, Photoshop,

Premier Pro, in particular).

Proficiency in MS Office (MS Excel and

MS PowerPoint, in particular).

Knowledge of HTML and variety of CMS.

Excellent time management skills and

the ability to prioritize work.

Attention to detail and problem-solving skills.

Ability to communicate a message to an

audience with high visual impact.

Ability to work independently under minimal

supervision. Excellent time management skills

and the capacity to prioritize work.

Deadline-driven while maintaining a

high level of organization.

EDUCATION

Saint Thomas Aquinas University of

the North – Tucumán, Argentina

Bachelor’s Degree: Graphic Design

Graduated in February of 2016

Scholarship at ESPM University of

Marketing and Publicity –

Rio de Janeiro, Brazil

From February 2015 until June 2015

Languages - Spanish, English

& Portuguese

SOLEDAD

CASTELLANO

Graphic Designer

adenpv@r.postjobfree.com

240-***-****

Bethesda, MD

behance.net/Soledadcastellano

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