Service Desk Analyst

Name: Jehanmery A. Borsal

Address: *** *** ****** **. *** Balara Q.C.

Contact: 093********

Email: *********@*****.***

CAREER OBJECTIVE

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. SKILLS

Client Service

Troubleshooting

Basic Computer programming

Microsoft Products

Birthdate: Oct. 11, 1998

Place of Birth: East Avenue Medical Center

Age: 21

Height: 4’11

Weight: 38 kgs.

Citizenship: Filipino

Civil Status: Single

EDUCATIONAL BACKGROUND

Primary: Old Balara Elementary School (Laura St. Old Balara Quezon City) Secondary: Carlos P. Garcia High School (Ermin Garcia St. Cubao Quezon City) Tertiary: Eulogio “Amang” Rodriguez Institute of Science and Technology (Nagtahan, Sampaloc, Manila) - Bachelor of Science on Computer Science (2015-2019) WORKING EXPERIENCE

DXC Technology – Service Desk Analyst – July 1, 2019 – February 2, 2020 Addressed user customer service concerns and provide basic troubleshooting and resolution to user's end via phone call. Decided when to escalate problems to specialist team members

CHARACTER REFERENCES

Mary Jane Miranda – Client Services Associate #091********

Rich Peňa – Service Desk Voice Analyst #092********

Russel Perez – Clerk at Professional Regulation Commission #095******** I hereby certify that all information stated is true and correct with the best of my knowledge and belief.

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