IT Business Analyst/SAP Specialist

Jordan D. Davis

*****.*******@**********.***

Bella Vista 72714 Phone: 580-***-****

IT Technical / Analyst / SAP Specialist

Information System Admin System Security Specialist Technical Analyst

Technical Acumen

Network and System Security

Server Systems Administrator

Advanced knowledge SAP/S4

End-User Education

Extensive experience with an array of security analysis, risks and responses

Advanced practitioner of Group Policy

Maintained accurate record of assets

Strong intuition and problem solving skills

Proficiency with analysis, assessment and security tools

Understanding and patience with End-Users

Analytical and effective business practices

SAP/S4 Integrated System

Efficiency with S4 FireFighter Access

Advanced knowledge of Active Directory

Proficient system protection against data theft

Data restoration and recovery

Proficient knowledge in Security architectures, Network topology, Firewall and Proxies

Able to obtain all information to execute a wide multitude of issues

Upgraded hardware and software regularly company wide.

Qualifications

Experience in Cyber Security and Information Technologies

Applications: Active Directory, Group Policy, MS Suite, Adobe Suite, Nmap, LiveAgent, Salesforce. Vision, FreshDesk, TeamSupport, DOS, PowerShell and Linux Terminal CLI

Platforms: Windows, Windows Server, Linux Server, Linux, MAC, Android

Tools: Kali O.S. Symantec Firewall, Proxies, VPN, Network Analysis, & Open-Source Security & Forensic Application

Hardware: Desktops, Laptops, an Array of Peripherals, External Drives, Modems, Switches, Routers & Printers.

Languages: Novice knowledge of C, C++, Python, HTML & JavaScript

Professional Experience

Hewlett-Packard (Business Analyst/SAP Specialist)

Experience with FireFighter in SAP

Integration of developed software by SAP

Transferring, moving, finding inventories in the system

Project Management within SAP

Managing and Training of teams and co-workers

High Level Escalations; Planning and executions

FirePlug Inc. (Portfolio Manager)

Monitor funds Manager.

Future plan and execute buys and sales

Determine safe risk with appropriate funds.

Research of Emerging markets

Constant research of IPO and startup stocks in the United States, Canada and around the world.

Amendment of IPS when necessary.

VideoShip HelpDesk

(CBS NBC data & Server Management)

Server Management

Active Directory Management

Group Policy and Security

End-User Support

Software trouble-shooting solutions

Pensacola State College IT Helpdesk

Served as first contact for customers

Remote troubleshooting and diagnostics

Provided optimum solutions for the client/customer

Track, route and redirect issues to correct resources

Advanced troubleshooting

Tier I, II & III product knowledge and resolution

Follow up with clients to ensure satisfaction and resolution

May 2018 – Present

Ensure flow of product inbound and outbound

Development and Continued Education Documentation

S4/SAP Team-lead

Determination of friction-free logistics

Interpretation of SAP software to other intranet software’s

Oversee and production of EDI functions/executions

January 2016 – Present

Negotiate and collaborate with decision makers to achieve projected goals.

Perform equity/fixed income research that aided in projected asset allocation models.

Maintained detailed knowledge of REIT and dividend ventures.

Balanced sectors based on debts, loans, assets and tangible equities.

June 2017 – Sept 2017

Advanced Help-Desk Trouble-shooting

Remote-Desktop Trouble-shooting

Active Directory Support

Risk Assessment/Management

Maintaining Windows Servers 2000 – 2012 r2

Jan. 2016 – June 2017

Efficient problem solving techniques

Customer service oriented

Expert ability to diagnose and resolve issues

Understanding and implementing computer systems and their peripherals

Practiced knowledge of office products and objectives

Install, modify and repair office hardware, software and peripherals

Portrait Innovations Assistant Manager

Hired and trained employees

Continuing education with employees

Inventory

Sales

Customer service

Aug. 2013 – Dec. 2015

Complaint Resolution

Effective management techniques

Morale boosting exercises

Weekly store management training and evaluation

Spectre Security Solutions (Information Security)

Implemented a concrete Linux security system over servers and personal machines

Positively increased response time in IDS, NIDS & cyber network mainframes

Integrated security tools and trained an array of operating procedures

Negotiated operation level agreements in tier II and tier III security operations

Protected assets and information from intentional and negative exposure

Comprehensive knowledge of computer operating systems and security systems

Managed system support

Developmental oversight of customer/employee/business relationship

Dec. 2010 – Aug. 2013

Distinguished skills for noticing and detecting social engineering techniques

Created, tested and carried out network disaster recovery plans

Performed risk assessments

Utilized multiple encryption methods for file system transfer and increased security

Trained faculty and staff on network/security procedures

Commissioned mock network and system disasters

Monitored computer traffic for filter failures/security violations

Enhanced security and executed strict protocol to protect company information

DishNetwork - Tier III Technical Helpdesk

Technical Support

Multiple excellence awards for Customer Service and Customer Resolutions

Negotiated and compromised resolutions for customers

Customer Retention

Jan. 2006 – Nov. 2010

Collections

Payment processing

Technical assistants with Televisions, cabling, switches and satellite dishes

Shadowed new employees

Administered training seminars monthly

Bi-weekly continuing education

Professional Development

Comptia A + ce

Comptia Network + ce

Comptia Security + ce

EC-Council Certified Ethical Hacker

Microsoft MTA

Microsoft MCSE

Cisco CCNP: Routing & Switching

Cisco CCNP: Security

Education

ITT Technical Institute - Tulsa

2009 – 2013 B.S. Information Systems

Tulsa Community College

2006 – 2009 AAS in Graphic Design

ITT Technical Institute - Tulsa

2006 – 2009 Focus in Computer Science

Jenks High School

Graduated 2005

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