Customer Service Sales

Curriculum Vitae

Domingo Casillas Arce

Personal Information

Address: Boca de Tomates #555 Villas del Puerto, Puerto Vallarta, Jalisco 48315

Home phone: 322 – 299 2615

Cellular phone: 322 – 205 8563

E-mail: ***********@*****.***

Career Objective

Acquiring a bilingual Spanish position which will utilize my expertise in Destination Operations Management, Administrative duties, Customer Service and/or Sales/Marketing.

Work Experience

Nov 1st – Fidelis Marketing Group / Vidanta

Tour Agency Supervisor / Mayan Palace Marina

Team leader, supervising sales & service at the tour agency, servicing guests at Mayan Palace Marina.

Nov 12, 2018 to Sep 30, 2019 – Amstar DMC Los Cabos

Destination Manager

Managing Administrative Office duties, Operations, Sales and Service for Amstar / Destination Management Company, servicing clients traveling through Apple Leisure Group and its brands.

Corporate Office Cancun, reporting to Luis Villar / Ops. Pacific Director Cel: 984-***-****

Aug 24, 2017 to Nov 09, 2018 – Amstar DMC Ixtapa Zihuatanejo

Destination Supervisor

Responsible for operations, sales and service, admin duties for clients traveling through Apple Leisure Group (USA) and Nexus Sunwing (CAN).

Nov 14, 2005 to Aug 17, 2017Amstar DMC Puerto Vallarta

Destination Representative, Customer Services & Sales

Servicing the Apple Vacations clients at the hotels, promoting the local excursions.

Handling briefings individual and groups, airport operations and customer service.

1994–2005 Expoviajes de Vallarta Puerto Vallarta

Destination Supervisor for TMTC (Funjet, Adventure, TransGlobal, United Vacations and other brands)

Since 1997, in both DMC Companies, Managing Operations, Supervising and developing individual Representatives and Operational Staff in Customer Service / Sales (approximately 16 people) and Administration Office Staff on computer software, sales techniques, customer services and operational procedures. Managing destination and airport operations, customer service area, welcome orientations and optional excursion sales. Handle all Groups, VIP’s and Fam Trips by coordinating with the involved Management Department within the company.

Promoting the destination by participating at Trade Shows, Sales Blitz and several seminars within Tourist Board and OCV at Jalisco and Nayarit.

Jan-Jul 1994 H. Fiesta Americana Puerto Vallarta

Front Desk Supervisor

In charge of shift Supervising Check-in/out, Money Exchange and Guest Service.

Oct 92 – Dec 93 Marriott Casamagna Puerto Vallarta

Front Desk Clerk

Worked as Cashier / Front desk clerk – Guest Service

Education

CONALEP (Professional National College of Technical Education)

Gastronomy and Hotel Management 1984 - 1985

Escuela Secundaria Tecnica #17 1981 - 1984

Escuela Primaria “18 de Marzo” 1974 - 1981

Honors / Awards

Several Training Sessions on Operational Procedures, Sales / Marketing Seminars, Customer Service Philosophy and Tandem (Software Reservations System), Team Building, Effective Communication and new technologies.

The Mark Travel Corporation, Milwaukee, WI – - 1997 – 2002

(Funjet Vacations, TransGlobal & Adventure Tours)

Diploma: 1 de Reingeniería y Excelencia Humana by Thomas Powell.

Alta Dirección y Filosofía Empresarial – May 2000

Técnicas de Ventas / Metodología para la Excelencia

American Express / Julio Sancci – July 2001

Seminar Formación Humana Ejecutiva

Consultores – September 2001

Concept of Time Share, Social Skills and Complaint Management

Hotel Continental Plaza – March 1993

Hotel training and Customer Service Quality

Hotel Plaza Las Glorias – March 1992

Dangerous Goods Training Programme

Ryan International Airlines – Dec 2002

Ground Security Coordinator – Recurrent –

Ryan International Airlines – Oct 2003

Tourism Marketing – Conference Award

Centro Universitario de la Costa UDG – Dec 2003

Agencias de Turismo Receptivo – Conference Award

Centro de Estudios Universitarios Arkos CEUA – May 2004

Since 2006 to 2016, several awards for the high sales targets reached at Amstar/ Apple Vacations Leisure Group

Strengths

Bilingual in Spanish and English (oral and written)

Familiarity with Hotel Operations (front desk, reservations, credit department), Airline (traffic), Airport Operations, Destination excursions (operations in Los Cabos, Acapulco and Puerto Vallarta).

Managing difficult / irregular operations and problem solving within the destination.

Familiarity with Microsoft Access, Word, Excell and Power Point, Unix, HIS, (Reservation Travel Agency and Hotel Information), Tandem (TMTC System) and Internet (E-Mail).

Interests

~ Travel ~ Foreign Languages and Cultures ~ Literature

~ Scuba Diving ~ Music ~ Theater ~ Bowling ~ Chess

Comments

Is in my best interest the growth; developing operations in sales / groups department, applying my expertise acquired during the past 23 years in the tourism industry.

I feel that my best contribution to my work is that I strongly believe in team work and professional training and efective communication,

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