Sales Executive Customer Care

Summary

* ***** ** **** ********** in Airline sales.

** ***** ** **** ********** in Airline Reservation and Ticketing.

Skills

Sales Management & Business Development

Reservation and Ticketing

Work History

Orient Travels,PSSA – Uzbekistan Airways 2019- present

Sales Executive

-Handling the entire Dubai/Sharjah/Ajman and Umm al Quwain Market.

-Conducting regular sales visit to the travel agents ensuring Uzbekistan Airways coverage is maximized.

-Connecting & communicating with direct customers, trade partner’s database,broadcasting the airline marketing information and value selling.

-Effectively handling Agent’s queries, fare quote for group.

-Making sure the agents are serviced regularly and their queries and needs are taken care off.

Orient Travels, GSA - JET AIRWAYS - Sharjah

Sales Executive 2017-2019

-Executing revenue maximizing activities with trade partners & corporates to achieving sales budgets and marketing.

-Gaining business intelligence, market trends, information on competitor airlines, analyzing business opportunities and challenges.

-Actively involved in decision making for preparing Sales & Marketing plan and identifying potential agents for Backend incentives.

-Coordinating between the Sales Representatives and the Travel Agents, assisting them on queries for seat confirmations on lower RBD’s, special fare ticketing, pricing itineraries, group bookings and special handling request.

-Monitoring the pre-flight & post flight passenger loads, trimming the flight by cancelling Non-potential un-ticketed bookings on future flights.

-Sales Blitz activities to the trade along with the team.

-Make sure of achieving the Sales target by the Agents by providing Flown revenue report monthly basis.

Reservation & Ticketing 2015-2016

-Reservation and Ticketing with GDS (Sabre and Jet Airways)

-Sell the entire range of travel products and to ensure sales target are met and Surpassed as per the budget.

-Support sales team by providing vital information and sales lead related to potential group’s movement and to work closely with seniors to ensure leads are converted into

-Itineraries, as well as provide them with efficient travel solution and up to date information.

-Make travel related reservation and issue tickets to clients, taking care that all relevant airline rules and regulations have been compiled with, and that the product delivered is commensurate with client requirement and expectation.

Orient Travels, GSA - YEMEN AIRWAYS - Sharjah 2013 – 2015

Reservation & Ticketing

-Worked as ticketing sales & service agent, making new bookings, servicing existing reservations.

-Responding to phone calls and emails in a timely and professional manner,maintaining service quality level.

-Explain airline policies regarding ticket purchase,cancellations and refunds.

Al Ketbi Travels, GSA - YEMEN AIRWAYS – Ajman 2004 – 2013

Customer Sales and Service Agent

-Liaise with customers, travel agents and other concerned departments for the smooth execution of jobs.

-Sending circulars and new promotional fare tariff details to agents.

-Maintain calm and collected attitude in all situations.

-Issued hotel vouchers for passengers on transit flights.

Education

Course completed in Bachelor of Business Administration,INDIA

Achieved Higher Secondary Course Certificate.

Training & Certification

IATA/UFTAA Advance course certified from Geneva

Fares and Ticketing Diploma from Emirates Aviation Collage, UAE

Diploma in Computer Application, INDIA

Personal Information

NATIONALITY: INDIAN

BIRTH DATE: 22ND JULY, 1975

LANGUAGES KNOWN: ENGLISH, ARABIC,HINDI AND MALAYALAM

HOLDING VALID UAE DRIVING LICENSE

Volunteer Work

- Jet Airways sales promotion at Ramadan night market, Dubai world trade center.

- Jet Airways sales promotion at Indian property show, Dubai world trade center.

**********@*****.*** - +971-*********

Shafeek Kadayaparambil Abdullatheef

Sales Executive

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