Customer Care Store Manager

RAJU WASSEN

S/o Sh. Subhash Wassen

RESIDENCE:- HOUSE.NO. 241 INDIRA GARDEN

YAMUNA NAGAR HARYANA- 135001

PERMANENT:- A-1/373 HASTSAL ROAD

UTTAM NAGAR NEW DELHI-110059

Mobile: 807-***-****

E-MAIL: ****.******@*****.***, *************@*****.***

ACADEMIC QUALIFICATION

2003-2004 C. B. S. E. (XIIth) Class) Delhi

PROFESSIONAL QUALIFICATION

6 Months Basics Course:

Ms-Office (Ms-Word, Ms-Excel, Ms-PowerPoint) & Internet.

PROFESSIONAL EXPERIENCE

Working as Salon Manager in Trendz Salon in pitam pura from March 2015 to till date.

Handling front desk, billing.

Attending walk-ins.

Providing consultation an advice to customers if and when required.

Managing Client appointments.

Keep up with the demand of Clients.

Managing Salon personnel.

Welcoming & greeting customers who come to the salon.

Selling beauty products & treatments.

Managing, motivating and training a team of stylist.

Resolving guest complaint & issues.

Ensuring high standards of hygiene, cleanliness.

Identifying staff training requirements.

Controlling salon expanses.

Worked as Store Manager in NUMERO UNO store from December 2009 to Feb 2015.

Job responsibilities:

Sales, Achieving Targets, customer care.

Managing a team of 5 Customer Care Associates.

Managing inventory.

Maintaining the visual display of the floor according to the Plano gram in order to make the display customer friendly.

Ensuring the highest level of customer service at the front end.

Training of Sales staff for healthy Customer Environment.

Handling of customer queries and complaints redressal.

Monitoring the Sales staff and support functions like Visual Merchandising, Administration and Accounts to carry out smooth store operations.

Opening & Closing as per the Opening & Closing norms.

To do Global Count or Physical Stock take on Weekly basis of every Category available in My Store.

Billing Exchanges.

Banking, reconciliation, credit cards records.

Totally Responsible for the Stock. (Systematically & Manually).

Making reports of slow movement & fast moving style.

Ordering the quick moving styles.

Buying Merchandise for store.

Refill orders.

Handling part of account like Payments, Salaries, Report as per accounting.

Worked with PRIMUS RETAIL PVT. LTD. as a Store Manager in our Nike Exclusive store from Aug. 2008 to Dec 2009.

Worked with RSH Distribution (I) Pvt. Ltd. (ROYAL SPORTING HOUSE), {multi-branded outlets-chains}, in India’s Largest Showroom as CCA from Feb 06 to Jun 07.

My Job Profile was:

Handling Apparels section

Selling, Inventory, Display, Product Knowledge.

Giving Product knowledge to new joinee.

Promoted as Cashier in July 2007

Worked as a Cashier My Job Profile was :

Billing, Exchanges.

Handling Cash Rs. 20 to 25 Lacks per Month.

Banking, Credit Card Records, Reconciliation.

Stock Receiving & Stock Transfer to Different Locations of RSH.

Daily, Weekly & Monthly Reports to H.O.

Manual Record of Cash Deposit, Stock In & Out Reports.

Store Expenses (Petty Cash)

Customer Care.

6 months working with HUTCH DISTRIBUTOR (JMV ENTERPRISES) as a Computer Operator.

My Job Profile: Sending Data on Daily Basis.

Activation form verification.

Online Order of Recharge Coupons.

Distribute recharge value to DSE’s by Computer to Mobile.

PERSONAL PROFILE

Date of Birth : 23 may 1986

Age : 33 Years.

Sex : Male

Marital Status : Married

OBJECTIVE

To Work In Challenging Atmosphere Which Provide Ample Opportunities For Learning And Growth

HOBBIES

Listening Music & Playing Cricket.

LANGUAGES

English, Hindi & Punjabi.

Date: (RAJU WASSEN)

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