Office Assistant

ERIKA BOTHA

*** *********** ******, *********** ***** · 083-*******

Email · **********@*****.***

PROFESSIONAL SUMMARY

Experienced Office Management and Administration Professional with 30 years’ experience optimizing productivity, efficiency and service excellence across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross functional teams in ensuring operational and service excellence.

SKILLS

Office Management

Credit and Collections

Excellent multi-tasking ability

Payroll

Project Management

Client Services

Accounts payable / Accounts receivable

Microsoft Office expertise

Account reconciliation

High Accuracy

Workflow planning

Relationship building

Policy and procedure modification

Friendly nature

Clear oral/written communication

Bookkeeping

WORK HISTORY

01/2014 TO CURRENT

OFFICE MANAGER, THEO SEWER SERVICES

Complete weekly payroll for 4 employees

Liaise with clients and register jobs and enquiries

Solve problems timely and effectively, ensuring customer satisfaction

Compare vendor prices to ensure optimal savings

Prepare Invoices and Quotations

Submit monthly PAYE and UIF returns

Reconcile Bank Statement monthly

Writing of reports in respect of work carried out

Marketing

04/2007 TO 12/2013

BROKER ASSISTANT, MVS EMPLOYEE BENEFITS

Responded to customer requests via telephone and e mail

Entered details such as payments, member data and contributions into computer system

General Correspondence

Attend meetings

Prepare Agenda and took Minutes at Meetings

Arranged payment of pensions and lump sum

Kept accurate records

Premium Reconciliations

Submitted death and disability claims

Requested and submitted underwriting requirement for life and disability cover

02/2004 TO 03/2007

EMPLOYEE BENEFITS ADMINISTRATOR, ULTIMATE FUND ADMINISTRATORS

Responded to customer requests via telephone and e mail

Entered details such as payments, member data and contributions into computer system

Calculated pension forecasts and preparing Benefit Statements

Processed and reconciled pension contributions

Transferred benefits to another pension provider if a client changed employers

Calculate and paid pension lump sums

General Correspondence

Kept accurate records

Premium Reconciliations

Submitted death and disability claims

05/2000 TO 01/2004

EMPLOYEE BENEFITS ADMINISTRATOR, GLENRAND MIB

Administered Insured Pension Funds

01/1996 TO 04/2000

ADMINISTRATOR, FIRST BOWRING

Administered Group Schemes

09/1990 TO 12/1995

MARKETING CONSULTANT, HOSKENS

Marketing Individual Life Policies

01/1988 TO 08/1990

PENSIONS CLERK, METAL INDUSTRIES BENEFIT FUNDS ADMINISTRATORS

Responded to customer requests via telephone and e mail

Monthly contribution reconciliations

Calculated and paid benefits

EDUCATION

DECEMBER 1985

HIGH SCHOOL JAN DE KLERK

NOVEMBER 1999

DIPLOMA IN BASIC BOOKKEEPING, DAMELIN

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