Administrative Assistant Customer Service
Resume:
Human Resources Department
Doha, Qatar
Subject: Job Application
Dear Personnel,
I am interested in Administrative / Accounting / Customer Service position available in your company, a Bachelor Degree holder, with over 6 years of working experience and being able to serve in a various organization, it has sharpened my abilities and skills to further give satisfaction to the entire group I was into. I have been one of the contributors to their growth and achievement of their target goals. I believe my qualification will match your requirements. Kindly accept this letter as expression of my genuine intent in pursuing my career in your organization. I have enclosed my resume and I appreciate your taking the time to review my credentials and experience. I look forward to hearing from you to arrange an interview. Respectfully Yours,
Anna Liza L. Bagsican
EDUCATION:
Bachelor of Science in
Hospitality Management
Major in HRM
University of Regina
Carmeli
2011
PERSONAL
INFORMATION:
August 22, 1989
30 years’ old
Filipino
LANGUAGES:
Tagalog
English
TRAININGS/SEMINAR:
Amadeus Philippines
Amadeus Basic
Reservation and Amadeus
Fare Basic
Ayala Avenue, Makati City
May 20011
YRS. OF EXPERIENCE:
6+
CONTACT DETAILS:
Mobile #:
+974 – 6671 7543
Landline #:
Email Address:
*************@*****.***
Objective:
To seek a challenging position that would enable me to effectively utilize my education and experience, enhance and grow along with the organization, and be a vital part of its effective functioning for the achievements of their respective mission and vision.
Qualifications Summary:
Over 5+ years of working experience as an Administration Officer / Asst. Accountant / Customer Service and Hotel Personnel duties that fulfills management goals and requirements as well as customer service and satisfaction. Skills:
Knowledgeable in Microsoft Office, and other related computer hands-on. Have an experience in most of accounting procedures and systems as well as administration work duties.
Have knowledge in QuickBooks Application
Have gone through and passed Basic Travel Course and Basic Computer Reservation (Amadeus Vista).
Professional Experience:
Doha, State of Qatar:
January 2018 until the date with – Worked as a Medical Receptionist/ Customer Service with The International Physiotherapy Centre – A world- class rehabilitative care centre. The clinic delivers the highest quality care & rehabilitation to those suffering all types of trauma, physical issues, pain & sports injuries. A number of different services are provided, ensuring employ the most effective treatment technique for each of the patients. Job Profile as Customer Service / Administrative Assistant: - the clinics see many patients per day, and ensuring they are seen quickly and efficiently is critical.
Greeting patients in a timely and polite manner at reception, directing them to the waiting area and informing the therapist of the patient’s arrival
Taking patient payments after their appointment, either in cash or using a PoS machine
Answering the phones, booking appointments for patients in a computer bookings system
Responding to email enquiries, including booking appointments for patients in a computer bookings system
Explaining to patients how the clinic works, including prices, appointment times, insurance etc.
Most patients are subject to Supreme Council of Health Regulations requiring accurate patient files.
Ensuring there are adequate numbers of all intake forms, patient notes, insurance and other forms printed.
Anna Liza L. Bagsican
Ensuring patients receive only the correct forms on their first / follow up visits.
Entering patient data into the online patient database.
At the start of each day, collecting all relevant patient files and distributing them to the therapists.
At the end of each day, checking and re-filing all of the patient files.
Managing the patient database and schedule in the online Customer Relationship Management system.
Closing up at the end of the day, checking that cash in the till, and credit card receipts tie to the online system.
December 2015 up to January 2017 – Worked as an Administrative Assistant - with Tam General Services – A get-way establishment to all the Information and Services needs inside Qatar. From basic services scoop to other special services that they can provide for your easy access anytime and everywhere. May 2012 to November 30, 2015 – Worked as an Administrative Officer/Accounts Assistant from May 2012 to November 30, 2015 with Mackeen Technology – one of the fastest growing technology companies in Qatar. It was incorporated in 2010 as a solution provider and system integrator and has a wide and extensive experience and exposure to the Qatari technology sector as well as the regional market through existing executives and professionals. Job Profile as Administrative Assistant/Officer:
Perform general administrative duties for Line Manager as well as other staff/team in a daily basis (phone call inquiries, filing, reporting, and monitors incoming and outgoing letters/reports, presentation).
Maintain filing system (both hard and soft copy documentation) and keep record of all correspondences (internal and external) for proper retrieval of documents whenever necessary;
Handling meeting requests, scheduling appointments and ensuring a manageable workload for the line manager.
Provide clerical support to all departments – preparing documents, printing, copying, scanning etc.;
Facilitate delivery of various documents to other internal departments as well as external suppliers and/or clients;
Organize and monitor all courier/document delivery/receipt activities;
Carry out other administrative duties as directed by superior;
Custodian of Company’s Legal Documents;
Responsible of all subordinates/staff personal data and documents and updating same in regular basis.
Facilitate the day-to-day activity, official and personal requirements of the leads from booking/flight requests, insurance claims, business cards, surveys, researches, presentation and any other tasks that might require assistance.
Undertake ad-hoc assignments delegated from time to time. Job Profile as Accounts Assistant:
Responsible for updating vital reports (sales inventory, Bank Monitoring, Cash Flow) that is needed by the managements in a timely manner;
Dealing with Banks in applying for Bank Facilities, provides Application for the Local Purchase, Tender Bond, and Advance Guarantee etc.;
Coordinating internal and external audits;
Using QuickBooks application and basic accounting procedures;
Perform accounting duties:
- Preparing financial documents such as invoices, bills, and accounts
- Collecting Payable and receivable.
- Petty Cash Management
- Managing Monthly payroll
- Quarterly Reconciliation
PHILIPPINES:
November 2010 – February 2012 – worked as a Front officer / Rotational Task in Makati Prime Tower Suite.
Job Profile as Front Officer:
Responsible for all walk in client in needs of a reservation or any inquiry pertaining to the stay in the hotel.
Provides guidance to customers with the documentations and required personal information for data base entry.
Making inventory for all sales and rooms available for the future acquisitions and preparations.
Doing administration work such as gathering information, filing, telephone calls, faxing, email correspondents.
Serves as the custodian of room cleanliness and orderliness for the comfortable stay of customers.
Maintains everyday work flow in proper with minimal supervision of the superior.
Handles all ad-hoc assignments from time to time. References available upon request
Contact this candidate