Sales Customer Service
Resume:
Curriculum Vitae of Lerato Lekabe
To whom it may concern.
I hope this letter finds you well:
To express my avidity for long-term/short term employment at your company/organization, I’ve taken the time to personally prepare this resume which serves as a concise elucidation to what is probably one of the most important questions preceding any job interview. And here is the answer to:
Why should you hire me?
First, I believe that nothing great has ever been accomplished by any ’single’ person. Behind every great person, business, or organization is an extraordinary team of outstanding personalities with skills and attributes that complement one another for greater success.
I also believe that your company/organization was founded on the belief that it would one day stand for something great. To contribute and add value to the lives of many, by challenging the status quo while others succumb to it. Inspired by your vision, my goal (after securing this position at your company), is to work towards becoming one of the most valuable members of the team. An asset keen to add value of immense proportions.
It is also worth mentioning that my fascination about learning has kept me open-minded to new ideas and with a firm background in sales, I will engage your clients and customers in such a way that loyalty and repeat-business from all whom I come into contact with becomes inevitable. Afforded the opportunity, I will work and earn my stripes, by going the extra mile.
Personal affirmation:
“We are self-made, but only the successful will admit it” ̴ Earl Nightingale.
I will out work myself.
I will outsmart myself.
I will improve myself in any every way possible.
I will thrive with vigour if there’s room for growth.
Full name (s): Lerato Lekabe
Identification no: 930**********
Driver's License: Code 10
Gender: Female
Health: Good
Race: Black
Country: South Africa
Kempton Park
Birchleigh North
58 Strydom Street
1618
+27 (0-74-947-****
+27 (0-74-254-****
***************@*****.***
Summary.
Lerato Lekabe is an intensely focused and well organized individual capable of achieving more presented with opportunity. In situations where Lerato was given a task, she would complete it long before the deadline. A.Masoor.
Academic:
Secondary Education: Matric (grade12)
Institution: Mathew Phosa College
Subjects : English
Afrikaans
Math’s Literacy
Life orientations
Economics
Business studies
Computer Application Technology
Achievements
NQF: Level 1 (Basic fire fighting techniques)
Completed an Environmental Management systems awareness course
Completed a Quality management systems awareness course
M.C. the legal updates
M.C. KW ROOKIE GROUP(part1,2,3)
M.C. Contract Training
Employment History:
Company: Tirelo Stationery
Position: Administration assistance
Period: January 2010 -December 2012
Key Responsibilities:
Provide full admin support to the team and department.
Perform data entry, documentation, printing and filling duties.
Maintain proper and user friendly filling and document control system for recording and tracking of all documents.
Support of officers in daily admin roles and to keep stock of stationery supplies for the department.
Put up purchase request for all approved purchases for the necessary approvals and verify invoices for the raised purchases upon delivery of goods and services.
Create and maintain useful databases for all departments.
Perform some research duties as and when required by the team.
Reference
Mr S.J Putuka
011-***-****/0443
Company: GMT RETAIL COMPANY
Position: Sales & Administration Assitant
Period: March 2014 -April 2015
Working within three: Gucci
Exquisite Luxury stores: Bally Switzerland- The watch & Jewellery store
Roles & Responsibilities: Administrative Duties
Inventory
Manage and maintain budget
Invoicing clients
Liaising with staff from other departments
Order and maintain stationery
Sales Duties:
Processing payments
Balancing cash registers with receipts
Merchandising-customer service
Sales
Queries
Returns
Refunds
Complaints
Maintaining a clean/positive ambience
Attaching price tags onto to merchandise
Check for security breach
Shoplifters and counterfeit money/credit cards
Keeping up to date with special promotions and putting up display
Reference:
Blanche
+27 (0) 820 5405
Company: WNS Global Services (Pty) Ltd
Department: Vodacom M_PESA and Prepaid
Position: Call Centre Agent
Period: April 2015 –March 2016
Key responsibilities:
-Answer courteously inbound calls.
-Respond to customer Inquiries.
-Generate customer interest in the services or product offered by the company.
-Provide personalized customer service by responding to the needs of the customers.
-Ensure feedback from the customer to further improve the customer services.
-Manage and update customer database with the status of each customer.
-Co-ordinate with the dispatch team to send products or provide services on time to the customers
-Provide customers with the brochures and packages on products and services.
-Build customer loyalty by follow ups of customer calls.
-Evaluate problems of the customers and provide logical lasting solutions.
-Manage filling, mailing correspondence and other management task.
Reference
Miss S. Mbuza (team leader)
+27 (0-73-160-****
Company: KW LEGENDS Keller Williams Realty
Position: Real Estate Agent Intern
Period: August 2017
Key responsibilities:
- Present purchase offer to both the seller and the buyer
-Act as an intermediary between the seller and the buyer generally representing one other.
-Compare a property with similar properties that have recently sold to determine its competitive market price.
-Advise real estate clients.
-Promote sales of the properties through advertisements, open house, and participation in multiple listing services.
-Interview clients to determine what kind of properties they are seeking.
-Obtain property information
-Attend event to develop professional knowledge
-Coordinate appointments to show homes to prospective buyers.
-Develop networks of attorneys, mortgage bond, and contractors to whom clients may be referred.
-Arrange meetings between buyers and sellers when details of transaction need to be negotiated.
-Generate lists of properties that are compatible with buyers need and financial resources.
Reference
Miss Bernice (team leader)
Company: Vodacom world
Position: Tech butler and Team leader
Period: 13 May 2019
Key responsibilities:
Develop a strategy the team will use to reach its goal
Provide any training that team members need
Communicate clear instructions to team members
Listen to team members' feedback
Monitor team members' participation to ensure the training they are being provided is being put into use and to see if any additional training is needed
Manage the flow of day-to-day operation responsibility
Create a report of update the company with the team’s progress
Distribute reports to the appropriate personnel.
Ensure high levels of customer satisfaction through excellent sales service
Assess customer’s needs and help and information on product features.
Welcome customers to the store and answer their queries
Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
“Go the extra mile” to drive sales
Maintain in-stock and presentable condition assigned areas
Actively seek out customers in store
Remain knowledgeable on products offered and discuss available options
Cross sell products
Handle returns of merchandise
Reference: Mandy 082-***-****
Company: Nedbank group
Position: personal loan collections inbound agent (contractor)
Period: 01 October
Job purpose: To collect on arrear accounts with regards to defaults on monthly instalments to reduce risk and provisions, in line with Nedbank business strategy.
Key responsibilities:
daily monitoring the account rehabilitate the accounts
Co-ordinating credit collections
assisting client to make arrangement and refund
Educating clients with credit records
Recover funds on accounts by collecting arrears and balances on accounts through contacting the client telephonically.
Make a repayment arrangement with a client telephonically that is in line with the Collections procedures.
Rehabilitate delinquent accounts and reduce bad debt (risk).
Analyse the client's account to educate the client on how to manage the account in a way to avoid account incurring any arrears.
Attend to customer concerns or arrangements (inbound calls) direct the clients' queries to the relevant department for resolution.
Compliance or adherence to relevant policies, regulations and legislation.
Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.
System used:
CRM
VALIDATION TOOL
DEBT MANAGER
NTE
Reference: Canthitoo Amina (team leader)
Contact this candidate