Customer Service
Resume:
NO.* - */*, SRI SOMANANDA ROAD, NEDIMALA, DEHIWALA,
SRI LANKA.
Tel: +974-********
Email: *******************@*****.***
INTRODUCTION
WORK
EXPERIENCE
I am a creative, yet practical and smart adaptable person who enjoys meeting people. I am a hard working individual who thrives under pressure and enjoys taking on challenging projects. I can cope calmly and efficiently in difficult situations. I like to work on my own initiative as well as a part of the team. I have excellent problem-solving, planning and organisational skills. I pay attention to detail and work in a contentious manner and to a high standard. I enthusiastically seek an opportunity in a challenging and rewarding environment. I`m self-motivated and enjoy learning new skills.
With over 10 years of customer services experience, a well presented, articulate and confident individual with a proven ability to provide exceptional customer service and ensure that customer leave with a lasting positive impression of their experience. Having an outgoing personality, good interpersonal skills and the ability to work in a multinational team environment with confidence and minimal supervision. Comfortable working in a fast paced environment and able to build and maintains good relationships with work colleagues and customers through a genuine desire to understand their needs and support them.
Currently looking for a suitable position in service industry that offers variety and the opportunity to develop both personally and professionally.
QATAR AIRWAYS - World’s FIVE STAR AIRLINE (QATAR)
June 2014 – 08th June 2020
QATAR AIRWAYS OPERATES OVER 200 DESTINATIONS WORLDWIDE AND IT’S A MEMBER OF ONE WORLD ALLIANCE. POSITION: VIP HOSTESS AL MAHA SERVICES
Responsible for a smooth customer satisfaction with respect to the duties as follows Key Responsibilities:
Meet and greet (VIP) customer at the aircraft or at the arrival hall, providing a friendly and polite welcome
● Help the customers with the immigration formalities and checked in baggage.
● Provide assistance with the delayed and misplaced baggage of the customers.
● Direct or accompany customers and visitors to their appropriate destinations.
● Provide related information accurately and answer general inquiries about the flight schedules, lounges and the airport.
● Refer enquirers to appropriate members of staff if they need further help.
● Keep all information given or discussed within the department confidential.
● Attend relevant training sessions provided by the department. KARUNARATHNE TRADERS (PVT) LTD. COLOMBO, SRI LANKA. August 2012 – December 2013
SRI LANKAN GOVERNMENT CONTRACTED FOOD SUPPLIER COMPANY FOR GOVERNMENT SECTORS. POSITION: RECEPTIONIST
Welcomed customers by greeting them in person or on the phone, handling inquiries.
Direct customers accordingly by maintaining employee and department directories.
Contribute to the team effort by accomplishing expected results. H NIRANJI SANJIKA SENEVIRATHNE
EDUCATION
COMMERCIAL BANK OF CEYLON PLC (COLOMBO – SRI LANKA ) April 2005 – July 2009
COMMERCIAL BANK OF CEYLON PLC HAS BEEN RATED AS THE BEST BANK IN SRI LANKA FOR 14 SUCCESSIVE YEARS AND THE ONLY SRI LANKAN BANK AMONG THE TOP 1000 BANKS WORLDWIDE. POSITION: OFFICE ADMINISTRATOR - ( CREDIT DEPARTMENT)
• Supported preparing official letters for Internal and External.
• Prepared loan documents for approval.
• Respond to direct customer inquiries via Emails and Fax. SUYAMAS VESTAL INTERNATIONAL (PVT) LTD (COLOMBO – SRI LANKA) October 2003 – July 2004
ONE OF THE LARGEST SPRING AND NATURAL LATEX MATTRESS MANUFACTURERS IN SRI LANKA. TOP EXPORTER TO AUSTRALIA, GERMANY, SWEDEN AND KOREA.
POSITION: OFFICE ADMINISTRATOR – ( FOR EMPLOYEES )
● Supported preparing official letters
● Maintained filling system.
● Attended to phone calls.
● Maintained employees attendance register.
MINISTRY OF HIGHER EDUCATION & INFORMATION TECHNOLOGY DEVELOPMENT
(COLOMBO 07 – SRI LANKA )
December 2000 – June 2001
SRI LANKAN GOVERNMENT SECTOR FOR EDUCATION.
POSITION: TRAINEE SECRETARY
● Attended to all secretarial work.
● Maintained filling system.
● Attended to phone calls.
MUSAEUS COLLEGE – COLOMBO 07
(Year1986- 1999)
G.C.E (A/L) Examination 1999 in Commerce Stream
G.C.E (O/L) Examination 1995
Completed the 1st year of Graphic & Digital Design (4 years – Bachelor) Program at Intercollege, Larnaca, Cyprus. (October 2011 – June 2012)
Diploma in English- British Way English Academy – Year 2009.
Diploma in Airline Marketing, Ticketing & Reservations (Travel & Tourism Course) at International Airline Ticketing Academy, Shakthi Institute, Colombo 04. – Year 2004.
Diploma in Computer Studies at Lalith Milroy (Pvt) Ltd., Colombo 06. - Year 2002
National Certificate in Secretarial Practice Course at Sri Lanka Technical College, Colombo 10. Year 2000.
(Full time one year – English medium)
Subjects
Typewriting 35 wpm
Shorthand
Accounting
Computing (MS Word & Excel)
English
Office Practice
Diploma in Computer based Accounting Course at Professional Accounting Institute, Kalutara Branch.
(Six months course) – Year 1999.
HOBBIES
REFERENCE
AVIATION / CUSTOMER EXPERIENCE TRAININGS CONDUCTED BY QATAR AIRWAYS.
AMS Operations Training
Customer Experience Elite Training
Inspiring Customer Services Excellence Training
Safety And Security Training
ALTEA System Training
Dangerous Goods
Leadership and Performance Training
Customer First workshop
Music
Movies
Travelling
Miss. Consuelo Miluska Susanivar.
Duty Manager AMS
Al Maha Services
Qatar Airways,
Doha.
+94 33537914
**********@************.***.**
Contact this candidate