Operator Service
Resume:
THU ZAR PHYO
Email: *********@*****.***
Mobile: 009***********
Career Objective
To join a progressive organization & utilize my ability, knowledge & experience to meet the organizational objectives as well as my personal career growth & knowledge enrichment, to contribute positively towards improvement of our living environment.
Personal Strength
•Good in communication, listening and understanding.
•Creating a positive work environment, results achiever
•Accuracy, Attention to details
•Self-motives, Analytical and problem-solving skills.
•Strong Work Ethic, Punctuality
Working Experience
Telephone operator @ Towers Rotana Dubai 10th November 2015 – 6th July 2020
Duties & Responsibilities
• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard
Housekeeping Attendant and Order Taker @ Rose Garden Hotel 2013 to June 2015
•Taking care of guest laundry and uniform as well
•Checking and updating VIP & Group arrival for the day to supervisor
•Follow-up the rooms with room attendant
•Handling Minibar, Department store, Key handling
•Files and folders updating
Housekeeping Attendant @ Park Royal Hotel: 2009 to 2011
•By daily task when I start my day with department briefing
•Taking care of guest room special attentions for long stay
•Preparing rooms for VIP
•Updating lost & found
•Taking care of departmental equipment’s
•Following the SOP
Seminars & Training Attended
•Housekeeping supervisor training in Al Maha Arjaan Abu Dhabi @ 2016 Oct
•English for the Hotel Industry – Stamford-City Business Institute
•Computerized Accounting Course – KMD Myanmar
•Information Technology Course – KMD Myanmar
•Food & Beverage Service Course – WTL Hospitality Training Centre
•Guest Service Agent training in Centro Capital Centre Abu Dhabi @ August 2018
Educational Qualification
•Matriculation Examination – Myanmar Examination Board (March, 2008)
•Hospitality &Tourism Management (Food &Beverage Operation Course)
Core Competencies
•Proficient in MS Offices, Opera and Internet
•Good Interpersonal and Communication Skills
•Coordination, Organizational skills
Personal Details
Date of Birth : 29 March 1991
Marital Status : Single
Nationality : Myanmar
Reference
Ms. Zeinab Abbas
Director of Rooms
Towers Rotana Dubai
******.*****@******.***
Mr. Sunil Sen
Housekeeping Supervisor
Centro Capital Center by Rotana Abu Dhabi
***.*********@*****.***
Contact this candidate