PRITIKA KUMAR

***** **** ******, ******, ** V*N *C5

TEL: 778-***-****

adene5@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

• 6+ years of experience providing clerical and office support in a busy work environment

• A high energy person with a positive attitude and intuitive approach to problem solving

• Proficient using MS Office, Outlook and data entry

• Experience dealing with difficult customers in an efficient and effective manner

• Able to manage sensitive information appropriately and maintain confidentiality

• Effective telephone techniques demonstrating tact, courtesy and patience

• Accurate and thorough recording information, preparing reports and summaries

• Excellent organizational and prioritizing skills; always deliver services on time

• Recognized by managers and colleagues for “outstanding work performance” AREAS OF EXPERTISE

Web / tech savvy

Typing speed 65 wpm

Recordkeeping

Reception & clerical duties

Organizing & planning

Resourceful

Time management

Effective communicator

WORK EXPERIENCE

Go Dodge Surrey – Chrysler Dealership, Receptionist October 2016- Current Surrey, BC

• Professionally answer all incoming calls and forward to the appropriate person(s)

• Seat and greet customers

• Handle all customer product and service inquiries within a timely manner

• Solve customer issues on a daily basis.

• Process new and existing member accounts including rental vehicle services

• Manage customer documents, acquire, and maintain industry product and systems knowledge.

Assistant Manager / Receptionist January 2007 – December 2013 Wholesale Blind Factory Ltd., Coquitlam, BC

• Promoted from Production Worker to Assistant Manager in less than 6 months

• Supervised a crew of 15 in the production factory department

• Performed recordkeeping, shipping/receiving; ordered supplies and maintained inventory

• Managed schedules by organizing meetings and preparing agendas

• Responded to customer product and service enquires in a timely manner

• Organized documents and general office materials

• Trained and coached new staff members

EDUCATION

High School Diploma, Pinetree Secondary School, Coquitlam, BC

Contact this candidate