Customer Service
Resume:
Gender: Female
Age: **
Citizenship: Filipino
Date of Birth: Dec. 31, 1998
Marital Status: Single
GEMMA D. SWISHER
**-* ****** **. ****. Kristong Hari,
E.rodriguez Ave. Quezon City
************@*****.***
OBJECTIVES
Aiming to leverage my dynamic administrative skills and organization skills with attention to detail and able to handle multiple tasks efficiency, while maintaining high standards, resolve conflicts, and achieving company goals.
SKILLS
Excellent Customer Service
Time management specialist
Professional phone etiquette
Proficient to keep records
Communication skills
Ensure office records and documents are correctly filed Develop proper procedure for filing and maintaining records MS office expertise
PROFESSIONAL EXPERIENCE
Diamond Hotel Philippines 2017- 2020 (3 years)
Roxas Boulevard cor. Dr. J, Quintos St, Malate, Manila, 1000 Metro Manila Restaurant Reservation Agent
● Has the ability to increase guest satisfaction regarding with restaurant inquiries, booking concerns, and promotion updates.
● Handling Time Management System Table
● Online Shopping back end admin
● Updating Analytical Reports
● Assisting clients on bookings in organizing events.
● Meeting with clients for an ocular visit.
● Resolve customer disputes in a patient manner.
● Assess and initiate things independently.
F&B Dining Associate (Yurakuen Japanese Restaurant)
● Dealing a good relationship with the guests
● Have a friendly personality to communicate with the guests.
● High standard services
● Helped in analyzing all company data entry systems and assisted in preparing recommendations for system-wide efficiency improvements.
● Analyzing dining reports, cashier reports, and analytic reports.
● Handles billing transactions.
1-year Internship (Diamond Hotel Philippines)
Admin – Human Resources Department
Culinary Division – Yurakuen Kitchen Department
Food and Beverage Services Department – Yurakuen Japanese Restaurant EDUCATION
Vocational Course:
Punlaan School – Hospitality and Culinary Arts June 2015 – May 2017 High School:
Ramon Magsaysay (Cubao) High School 2011-2015
Elementary:
Kamuning Elementary School 2005-2011
TRAININGS / SEMINARS ATTENDEND
● 1 year Internship at Diamond Hotel Philippines (June 2016 – May 2017) SCOPE:
Admin – Human Resources Department
Culinary Division – Yurakuen Kitchen Department
Food and Beverage Services Department – Yurakuen Japanese Restaurant
● Coffee Training (June 2016) – Manila Diamond Hotel
● Wine Training (May 2017)– Manila Diamond Hotel
● Leadership Seminar (Aug. 29 – Aug. 31, 2015) - San Juan, Metro Manila
● Personality Development Seminar (Oct. 2015) – Punlaan School
● SM Foundation Scholars (A seminar and talk with Mr. Harley Sy) – SM MOA Pasay, Metro Manila
● YOCUTA (Young Culinary Talent) Philippines Program w/ Nestle Corp. (Sept. 21 & Sept. 28, 2016)
– Pasig City
● Certification in Breakages Seminar – Manila Diamond Hotel
● Food and Beverages Services Training/ Hygiene and Sanitation Seminar (October 2017) – Manila Diamond Hotel
● Fraud Awareness (February 2018) – Manila Diamond Hotel
● Data Privacy Act - Manila Diamond Hotel
● Online Shopping Back End Training (September 2019) TESDA ASSESMENT
● Housekeeping NCII Certificate (Oct.1, 2015)
● Food and Beverage Services NCII Certificate (Sept. 2, 2016)
● Cooking NCII Certificate (Dec. 2, 2016)
● Bread and Pastry Production NCII Certificate (March 2, 2017) CHARACTER REFERENCES
Ms. Marjorie Castro
Supervisor
Yurakuen, Diamond Hotel
Ms. Shannen Libunao
Professional Food Service Attendant
Yurakuen, Diamond Hotel
Ms. Pinky Castro
Punlaan Residence Directress
Hilltop, Horse shoe drive. San Juan Metro Manila
Gemma D. Swisher
I hereby certified that all of the information is true and correct. Applicant
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