DAZYISH KANWAR

Mobile: 91-965******* & 921-***-****, E-mail: adendp@r.postjobfree.com

An Overview

A professional with cross-functional experience of 12+ into Sales and Sales Training

Presently working as Freelancer Transformationalist with Excellential Services Pvt. Ltd. Hyderabad.

Deft in handling day-to-day activities in coordination with internal/external departments for smooth business operations & training requirements.

Experience in handling Retail, Soft skills, Sale and Service( Call Centre, backend, customer support etc. )Sales and Trainings.

Exhibited skills in team supervision and client relationship management as well as exceptional communication abilities to cut across the organisational levels and accomplish targets.

An effective communicator and team leader with proven team building and management abilities.

Management Outline

Ensures smooth and effective operations of the team from the beginning of mentoring, coaching till role setting.

Business growth, capitalising new revenue potential & managing all aspects of daily business operations through training and coaching interventions.

Creative and self-motivated with innovative ideas and concepts for increasing the transference of learning from classroom to the job and in motivating employees.

Outstanding interpersonal and employee-relations skills with ability to teach and impart the learning material.

Building and fostering good employee interaction and motivating individuals to excel in the learning process, ensuring team members remain well-qualified to provide highest level of quality and service.

Promoting positive customer relationships and serving as a problem-solver & resource to customers.

Associating & developing channel and ensuring 100% productivity.

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Skills

Retail Sales and Training Tele Sales and Training (Outbound Call Center)

Direct Sales Management Training effectiveness Management Team Handling

Organisational Scan

September’17 –Till date: Freelancer Training (Excellential Services Pvt. Ltd)

Role:

Provide flexible end-to-end learning and development solution that assist organizations and individuals to meet their objectives, through experiential learning workshops

Competency Mapping, Content Creation, Assessment Centre, Functional Trainings, Behavioural Trainings, Leadership Trainings, Outbound Trainings, Personal Profiling, Heal Your Life, Classroom To Boardroom, Train The Trainer, and Behavioural Assessments, Teachers Training, Faculty Development, and Technical Trainings are part of Excellential.

June’16 –August’17: Tata Business Support Services -Deputy Manager Training

Role:

Handling PAN India Training for Tata Sky Process Outbound.( Tele sales and, customer communication)

Handling team of 4 Assistant Managers and 30 trainers across Centres.

Closely working with ops team for to support on skill enhancement of executives,team managers and team leaders.

To conduct team leaders and trainers development programmes.

NHT Planning, OJT Planning, Refresher Training Planning.( Soft skills and customer communication are major areas of improvement).

Measuring Effectiveness on Kirk’s Patricks Evaluation Model.

March’16-June’16: Consultant(Training Manager L&D) with Max Health Care Mohali

Role:

Training Delivery ( Behavioural and OJT’s)

Conducting Induction programme for all the newly joined employees.

Closely working with different departments for initiating training programmes.

Taking feedback and maintaining MIS for the NABH certification.

Training content design(for new modules) Revamp(for existing modules)

Measuring Effectiveness as per NABH guidelines.

July'14-Sep’14: Freelancer Behavioural Training T&D (Chandigarh)

Role:

Done assignments on soft skills with UT Electronics import partners of Gionee Smart phones.

Identify TNI.

Design Content as per different departments like Retail Selling, Direct Selling etc.

Training Delivery as per planned Calendar.

Measuring Effectiveness on Jack Philips Model.

Feedback to increase Productivity of Retail Outlets through promoters.

June'12- June’14; Area Manager Smile Merchandizing Pvt. Ltd, Punjab (Juvalia & You e-commerce and direct selling company)

Role:

Handling Operations and direct sales vertical for Punjab region.

AOP Distribution and planning for same.

Handling team of 8 Zonal Managers with around 1200+ distributers pan Punjab.

Sales, behavioural and product training for all on roll employees.

Developing Content for new hired employees.

Mentoring them to understand organization needs, so they can develop Areas of Punjab for Revenue generation.

Motivation sessions conducted to build positivity towards business.

Recruiting distributors by undergoing certain assessments.

Organizing R&R for employees and distributers every month.

Brand building, event management.

Ensured Grooming of distributor for further growth of business.

May'07 to June'12: Tata Teleservices Ltd., Himachal Pradesh

(Academy of Sales and Retail Management)

Growth path:

Mar'12-June’12 :Assistant Manager (ASRM is learning and development in house body)

Apr'08-Mar'12 :Sr. Executive (ASRM is learning and development in house body)

May'07-Apr'08 :Executive (Branded Retail Business Unit)

Role:

Handling employee engagement and motivational activities for all employees.

Trainings Delivery for Tata DoCoMo CDMA & GSM Verticals, which includes sales, BPO's, customer service

Designing content for new joinees and organizing refresher sessions for old one's.

Organize R&R for employees of retail stores.

Measuring Effectiveness on Jack Philips Model (Level 1 - All Programs, Level 2 - Knowledge based Programs, Level 3 - Skill based Programs and Level 4 & 5- Business Results).

Driving the employee satisfaction survey and handling retail operations like store audits, recruitments of staff, and customer complaints.

Ensured the availability of manpower & flow of knowledge skills and training to the channel staff to ensure output as per targets.

Significant Highlights:

Member of Cross Functional Team which is responsible for planning and delivery various occasion and functions.

Training sessions were implemented as per organisation's parameter.

Long service award was received in 2012, for completing 5 years with TTSL.

Appreciated for the conclusion of 2 projects in 2011-2012 for BPO.

Spotlight award received in the month of October 2011.

Invited by Dr. Reddy's Foundation as Guest Faculty to provide Motivation and Grooming Lecture in November 2010 at Nalagarh Centre.

Received Valuable Award in Oct'10;

Accredited with Spot light achiever award for first half year performance in 2009-2010.

Yellow Belt Project on Customer Satisfaction Parameters 2008-2009.

Nationally rated No. 1 for BRBU R&R in year 2007-2008.

Sep'05-May'07: Avon Beauty Products Ltd., Shimla

As Zone Manager

Role:

Recruitment of distributors through certain assessments.

Handling Operations and direct sales vertical for Punjab region.

AOP Distribution and planning for same.

Handled independent Sales Representatives; trained new sales staff and assisted them in closing sales.

Shared Marketing Campaign with all Independent Sales Managers.

Ensured Grooming of Representatives to achieve their Targets for MD Trophy.

Achievements

Assessor for Ustad project from FICCI in the month of March’2018.

Appreciated for E- FTR project at TBSS in March’17.

Won Samsung Galaxy Tab for best performance of Punjab in October 2013.

Won all cash incentive offered by Juvalia & You.

Nationally top performer in Smile Merchandising Pvt. Ltd. In terms of recruitments, development and training of distributors.

Appreciated for the conclusion of 2 projects in 2011-2012 for BPO.

Spotlight award received in the month of October 2011.

Invited by Dr. Reddy's Foundation as Guest Faculty to provide Motivation and Grooming Lecture in November 2010 at Nalagarh Centre.

Received Valuable Award from ASRM in Oct'10;

Accredited with Spot light achiever award for first half year performance in 2009-2010.

Yellow Belt Project on Customer Satisfaction Parameters 2008-2009.

Nationally rated No. 1 for BRBU R&R Training in year 2007-2008.

Awarded in AVON for recruiting Highest Independent sales Managers

Academic Credentials

Post Graduate Diploma in Learning & Development from Indian Society for Training & Development.

Post Graduate Diploma in Human Resource Management from Indira Gandhi National University.

Post Graduation Diploma in Business Management from Indira Gandhi National University.

Post Graduate in Political Science from Punjab University, Chandigarh.

Personal Dossier

Date of Birth : 2nd February 1984

Residential Address : # Flat no. 9B Cherry Hills VIP Road Zirakpur- Punjab

Linguistic Abilities : English and Hindi

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