Customer Service Support
Resume:
Baron Wolfgang Von Brevik
mailto:***********@*****.***
Career Objective: To use my skills and knowledge to benefit, improve, and grow in an organization.
Employment History:
December 2018 – April 30th
Journal Technologies, Inc. Logan, UT.
Configuration Specialist – A configuration specialist answers customer requests in a timely manner. We work independently, with a team, or communicate with external departments by conference call, email, or web to troubleshoot configuration issues and implement new configurations for Journal Technologies, Inc. products.
•Build reports utilizing Jasper reports or SSRS
•Build and implement new configurations for customers
•Utilize tools such as SQL, Groovy, Velocity to complete tasks
•Responsible for assigned cases and following through on requests until completion.
•Efficiently resolve issues and strive to exceed the client’s expectations.
May 2017 – December 2018
Journal Technologies, Inc. Logan, UT.
Application Support Technician – An application support technician answers customer service requests in a timely manner. We work independently, with a team, or communicate with external departments by conference call, email, or web to troubleshoot support inquiries for Journal Technologies, Inc. products.
•Support Business Intelligence, Development, and Project Management with system related efforts
•Troubleshoot application software issues.
•Responsible for assigned cases and following through on requests until completion.
•Efficiently resolve issues and strive to exceed the client’s expectations.
January 2014 – May 2017
Prismview, Logan, UT.
Service Support Representative – The service support representative acts as the liaison between customers, engineers, sales, manufacturing, and project management to ensure customer satisfaction. We provide accurate and dependable support to high-profile customers while providing follow-up with customers to ensure their satisfaction with the services and solutions rendered.
•Troubleshoot difficult or unusual situations beyond the scope of the Technical Support NOC Agent group.
•Respond to customer requests and stay current in knowledge of new products and services.
•Deal with customers directly and addressing their concerns. Including coordination with operations managers and high-level executives.
October 2011 – December 2013
Amazon.com, Grand Forks, ND.
Seller Support Specialist - As a Seller Support associate we act as the primary interface between Amazon and their business partners. Associates are responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. We provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.
•Demonstrate excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
•Liaise with departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
•Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
•Seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channel including improvement suggestions.
March 2010 – October 2011
Vapor Apparel, North Charleston, SC.
Vector Graphics Editor - Composes and edits images interactively on a computer to format graphics for apparel that the company produces for clients. Completes orders to make high-quality performance garments. Trained in dye sublimation, exposing and preparation of screens, screen printing multiple colored orders, numbers, and direct to garment.
•Utilized artwork software i.e., Adobe Illustrator, Photoshop, In Design.
•Assisted colleagues with graphics issues and preparation of product.
•Managed the overseeing of operations of the product through final inspection.
Education and Other Qualifications:
Utah State University, Logan, UT. Management Information Systems Expected Graduation Dec 2021
Ozark Technical Community College, Springfield, MO. Associates of Arts Degree
Woodrow Wilson High School, Fargo, ND.
Volunteer, Early Childhood Special Education Summer School Program, Round Lake, IL.
Skills:
Microsoft SQL, Office, Word, Excel
C++, HTML / CSS, webpack, Node.js, Git, JavaScript, React
Groovy / Java
Experience with networks and networking
Great people skills and energetic
Highly motivated to get the job done right and great multi-tasker
Excellent problem-solving skills
Great verbal/written communication skills
Strong knowledge of Windows XP, Vista, Windows 7 and OS X Mountain Lion.
References:
Available upon request.
Name
Employer
Relation
Phone
Ben Stocks
Journal Technologies
Manager
Andy Hanson
Donaldson Company
Friend
J.R Ochsenbein
GE Healthcare
Past Co-worker
Contact this candidate