Customer Service Sales

Lakshay Malhotra

+91-972******* ******************@*****.*** Chandigarh

RETAIL SALES AND CUSTOMER SERVICE SPECIALIST

Presently pursuing an MBA in Retail Management

O B J E C T I V E

An individual with a results-driven and relentless approach to the pursuit of excellence in retail sales and store operations, and a 2.5 year long track record of success; Presently searching for a new role that will draw upon experience in sales & business development, customer service, and team management, and will provide opportunities for further growth. Competencies

Retail Store Management Business Development Staff Training/Development Visual Merchandising Inventory Management Operational Oversight Back Office Management 5S Practices Implementation Cross-Functional Co-ordination Customer Service Excellence Store P&L Monitoring Compliance Oversight Technical Skills: MS Excel, MS Word and Power Point Language Known: Hindi, English. W O R K E X P E R I E N C E

Demonstration Specialist Bose Corporation India Private limited – Chandigarh Sept ‘18 – May ‘20 Functioned in a supportive role to the manager while handling all aspects of store operations and retail sales, and maintaining full visibility over the sale of Bose Home products at the store while ensuring excellent in-store experiences Deliverables

Implemented sales plans to exceed revenue projections while promoting adherence to prescribed scripts

Evaluated customer’s requirement as per Bose customer engagement standards to provide best solutions.

Delivered operational excellence and achievement of annual sales targets through quality orders & efficient processes.

Interpreted customer response to product promotion & merchandising in collaboration with cross-functional departments.

Employed an array of strategies and tools to achieve superior inventory presentation and management.

Maximized sales performance of team members by setting targets, motivating and coaching both individually and on team level. Prioritized daily responsibilities and tasks.

Supervised financial aspects of the store, including cash and P&L Statement management

Demonstrated exemplary customer service, providing clients with product knowledge to achieve maximum ticket size

Managed arrival and presentation of new merchandise while ensuring store hygiene & functionality of displayed products.

Coordinating back office activities while ensuring compliance to HR & Retail business policies. Personal Banker HDB Financial Services Limited (Client: HDFC) Oct ‘17 – Aug ‘18 Deliverables

Reached out to potential customers to generate new business.

Resolved issues with banking services and account & ensuring customer’s doing primary banking with us.

Maintained regular contact with all portfolio customers (600) at a monthly basis. E D U C A T I O N

Pursuing Master’s in Business Administration (Retail Management) from Amity University 2017 Bachelor’s in Business Administration (Finance) from HNB Garhwal University 59.2% 2014 12th Standard from JK Public School (CBSE) 76.2% 2010 10th Standard from Army School Kaluchak (CBSE) 8.2 CGPA

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