Operations Manager/IT Manager / IT Consultant
Resume:
MOHAMMAD SAQIB – OPERATIONS MANAGER
Minhaz nagar, Bangalore,INDIA
Phone: (M) +91-727*******
Email: *****.*****@*****.***
Linkedin : www.linkedin.com/in/saqibdxb
Country Lived : INDIA, Dubai, Germany
OBJECTIVE
Operations manager with experience of successfully coordinating the activities of various departments concerned with the production, pricing, sales, and distribution of products & services. Comfortable working with people of all levels and having a excellent commercial approach to solving problems and developing business processes. Having proven people management skills, with the ability to manage performance and motivate staff on an individual and team level. Now looking for a new and challenging managerial or consultancy position, one which will make best use of my existing skills and experience and also further my personal and professional development.
PROFESSIONAL EXPERIENCE
WikHotel 360 DMCC – (Dubai-UAE)
Operations Manager, reporting to General Manager
July 2018– May 2020
Job Responsibilities:
Managing a team of approximately 100 employees in a busy work environment.
Negotiating contracts, ensuring that they balance value and risk. Establish and implement departmental policies, goals, objectives, and procedures.
Creating, managing and analysing performance data and other information. Ensuring that capacity and capability are continually planned.
Encouraging, identifying and developing best practice strategy.
Ensuring compliance to all Environmental Health & Safety goals & objectives.
Producing Operations manuals which define how the business is to be run.
Working closely with the Financial Manager, Facilities Manager, IT Manager & HR department.
INTEREL –Home & Building Automation (Dubai-UAE)
Technical Support Engineer, reporting to Director & Operation
July 2016– June 2018
Job Responsibilities:
Server Deployment and IT Support for Guest Room Management for 5 & 7 Star Properties
Responsible for owning support of existing clients and partners in projects and mock-ups, after
completion of the deployment.
Receive and acknowledge Phone, E-Mail, Skype or Ticket Portal Support
Hardware related problems, Logic issues, Server configuration issues, User error, software bugs.
Install and configure INTEREL Server including DB, Web App, Services, Integrations
Provide infrastructure solution design to partners and clients and train partners and customers on infrastructure related topics
Support customers in commissioning and troubleshooting data network communication
Using Jira for Project Management and knowledge base documentation
Office IT Administration, Active directory,Exchange 2013,Endian Firewall,Office 365,Azure Services IaaS,PaaS,SaaS,maintaining Server Running Firewall,Mail Server, Testing VM in Hyper-V and VMware
SQL Server 2012,2014 application database configuration and writing queries for Support
GRMS Projects: Address Boulevard Hotel – Dubai,JW Marriot-Dubai,Nassima Royal Hotel –Dubai,Plazo Versace- Dubai, Anantara Baleed-Oman,Hail Hotel – Saudi Arabia,Hyatt – Saudi Arabia,Rotana Amman – Jordan, LeRoyal -Beirut, Metachi Sheraton-Italy, BJJ2-Bangkok, Rosewood-Italy, Okura-Amsterdam
Royal Shopping Mall (Azamgarh-INDIA)
IT Manager, reporting to General Manager
Apr 2014 – Jun 2016
Job Responsibilities:
Implementing the IT infrastructure Project and developed Project Management Plan
Collected Requirements for the need of Server, POS Machine, Printer etc
Defined Activities to team and developed schedule for project,estimated Costs of Server, PCs, Comuter Peripherals
Follow detailed operational process and procedures to appropriately analyze, escalate, and assist in
remediation of critical information security incidents
Monitor multiple security technologies, such as IDS/IPS, Firewalls, Switches, VPNs and other
security threat data source
Correlate and analyze events using the ArcSight / Splunk SIEM tool to detect IT security incidents
Implementing, monitoring and managing DHCP Server, DNS Server, WINS server etc
Handling Backup,Restore and Data Management with Symantec Backup exec, Acronics Backup & Recovery
Key information Technology (Dubai-UAE)
Technical Support Engineer, reporting to IT Manager
Nov 2012 till Mar 2014
Job Responsibilities:
Provided Multi-Site Support for Restaurant Server application Software Micros,Property Management application Opera with 200 five star hotels properties with 2000+ users quickly detect any problems related to POS machines, PMS application,server security,Performance or system failure in a timely
fashion and meet SLA agreements and deliver daily IT task and support for 24/7 IT environment
Troubleshoot Micros & Opera PMS Software applications issues
Real time resolution on a wide range of technical and non-technical Hotel customer issues of Micros & Opera product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability.
Accountable for working with IT business analysts and vendors who are delivering solutions, to provide
SQL Server 2008 R2 and Oracle database administration for Application Support
Perform third level support ofMicros,Simphony,Opera and related Oracle Hospitality Suite products
Managing and monitoring citrix XenApp,XenDesktop(Director, Netscaler, Xenserver,PVS,Storefront)on Windows Server 2016
Simphony Deployment - Waldorf Astoria, Dubai, Palm Jumeirah
Migration Deployment Project : Barclays Bank- U.A.E
EDUCATIONAL ATTAINMENT
Qualification/Degree
Institution
Year of Passing
B-Tech- Computer Science & Engineering
Northern India Engineering College Lucknow
2012
Intermediate, ISC Board
City Montessori School Lucknow
2007
High School,ICSE Board
Fatima Convent High School Mau
2005
PERSONAL DETAILS
Nationality
INDIA
Date of Birth
20nd Oct 1988
Marital status
Single
Driving Licence INDIA, U.A.E
Yes
Languages Known
English,German(Basic),Urdu
Key Strength
Hard Work, Positive attitude, Determination
Perm. Address
Minhaz Nagar,Bangalore-India
Contact this candidate