Customer Service Representative

Marco Paulo Z. Morales

*** ******** **. ****, *********** City 091******** *********@*****.***

Objective:

• I am seeking a competitive and challenging environment where I can serve your company and establish an enjoyable career for myself.

Education:

BACHELOR IN OFFICE ADMINISTRATION 2005-2009 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES SECONDARY 2000-2004 MANUEL S. ENVERGA UNIVERSITY FOUNDATION INC., CATANAUAN, QUEZON PRIMARY 1994-2000 MANUEL S. ENVERGA UNIVERSITY FOUNDATION INC., CATANAUAN, QUEZON Experience:

CUSTOMER SERVICE REPRESENTATIVE SPARTAN RACE EVENTS INC. JAN. 21, 2019 TO APRIL 1, 2020.

• Responsible for ensuring customer satisfaction by handling questions related to the race via chat and e-mail.

• Resolved requests related to registration and account issues, and some technical assistance.

• Communicated race discounts, deals, and promotions to the racers.

• Forwarded requests as per escalation policy to a higher level of support.

• Ensured all racer communications are professional, accurate, and timely. CHAT HOST NCH LADBROKES CORAL OCT. 9, 2017 TO JAN. 2019.

• Handled inbound message queries from players via the live bingo chat room.

• Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems quickly and efficiently.

• Answered product questions with up-to-date knowledge of sales and promotions.

• Gathering feedback and entertained players by starting a conversation with them and ensuring the chat topics in the room are clean and properly moderated. CUSTOMER SERVICE CONSULTANT TELEPERFORMANCE PHILIPPINES SEPT. 13, 2010 TO SEPT. 8, 2017

• Strengthen client relationships as a member of the Customer Service Solutions Team. Answer customer telephone calls by resolving residential home phone lines issues.

• Cross-trained and provided help in business telephone line faults inquiries, and public phone

(payphone) line issues.

• Cross-trained and handled issues for incoming and outgoing international calls in Australia including nuisance calls inquiries.

• Provided real-time level 2 phone line testing support from local and global-based counterparts. Personal Info:

• Nickname: Marco

• Age: 32

• Birthday: April 03, 1988

• Birthplace: Catanauan, Quezon

• Civil Status: Married

• Nationality: Filipino

• Language: English, Filipino

Character Reference:

ALYANNA VILLARICO TEAM LEADER @ NCH LADBROKES AND CORAL 091******** MARPHISSA LAPUZ CSR @ TELEPERFORMANCE PHILIPPINES 091******** AQUINO CRUZ FRAUD ANALYST @ JP MORGAN CHASE 091******** I hereby certify that all information contained herein is correct and any false statement may negatively impact on my prospective employment.

Marco Paulo Z. Morales

Contact this candidate