Engineer Desktop Support

LENATHAMIZHVANAN.S

System Administrator Email ID:****.*****@*****.***

Contact No : 967-***-****

OBJECTIVE:

To work in a challenging environment, to excel in the activities involved and to contribute to the growth of the organization by effective application of all the skills and knowledge acquired overtime and giving in the best of my abilities to the task assigned

Work experience

Total Years Of Exp : 7

Hitech Informatics ( IBM )

2012-08 to 2013-03

Technical Support Engineer

Hardware asset manage using ITSM tool.

Software Installation, Configuration, Repair and Troubleshooting.

Installing of Anti-Spyware, anti-Virus, Updates and Upgrades.

Hardware Installation, Repair and Maintenance.

Build and maintain a computer.

Troubleshoot Software and Hardware Problems.

Computer assembling and maintenance.

Troubleshooting hardware and software problems.

Installing and configuring the peripherals, components and drivers

Installing software and application to user standards

Monitoring incident tickets using IMS tool Attend to all Incidents within the scope of IBM as allocated by SD Executive/CSD & provide the correct solutions to assigned calls and tasks according to SLA.

Installing, configuring Anti Virus and monitoring the updating of DAT in ePO console

Installing & configuring Lotus Notes & MS Ex-change as a E-mail Client software

Monitoring the server performance through CPU utilization, memory utilization, disk quota management and etc

Installation of different types of network Printers

WDC ( Web Development Company )

2013-04 to 2013-12

Technical Support Engineer

Remote support through Net meeting, Remote Desktop and Symantec PC Anywhere.

Patches installation using ALTRIS Deployment console (Deployment Server)

Performance monitoring of link based application using Ping Plotter, net stat & leased line links using PRTG graph

Installing and configuring GRAND STREAM IP & Avaya soft phones

Maintaining the Asset register, Material movement tracker.

Onwards Eservices Pvt Ltd

2013-12 to 2015-06

Desktop Support Engineer

Assist with AD and Exchange related issues

Prepares and delivers system performance statistics and reports weekly (disk usage, forefront reports)

Manages Windows network (users, computers, printers, etc) with Active Directory

Handling service requests, incidents & Change requests based on Change Request\ITSM Ticketing tool.

Resolving the tickets through remote Support.

Handling escalation from the Service Desk and First Level Service.

Manage Active Directory based authentication, the creation, organization, and health of user accounts, and GPO

Experience with deploying, maintaining, and troubleshooting various enterprise hardware components, such as tablets, thin clients, laptops, desktops, printers, and scanners

Troubleshoot problems with hardware, software, network, and security administration and properly differentiate hardware system administration and software problems

Managing and supporting Microsoft Windows Servers and Virtual Infrastructure with a strong focus on the virtual servers, virtual desktop and virtual application environment

Nuvo Logistics PVT LTD

2015-06 to 2016-03

IT Executive

Wi-Fi Router configuration.

Office and IT Assets management

Installing of Anti-Spyware, anti-Virus, Updates and Upgrades.

Hardware Installation, Repair and Maintenance.

Computer assembling and maintenance.

Troubleshooting hardware and software problems.

Configuring and Maintaining Print services for the organization

Strong knowledge and experience of technologies such as Domains, Group Policies, Effective permissions,DNS, Registries, DHCP, WINS, Firewalls, ICP, Proxy servers and other network devices

Workstation Builds using Windows Deployment Server

Hardware Inventory Management

Working off a Service Management ticket queue, ensuring high urgency tickets are prioritised

Strong knowledge of Active Directory / Group Policy

Detailed knowledge of server and workstation image building, application testing, troubleshooting, or deployment, hardware configuration, and Microsoft and IBM product support

Vinformax Systems PVT LTD

2016-01 to Till Date

System Administrator

Create and maintain AD environment management documentation on as as-necessary basis

Knowledge in AD architecture and infrastructure (LDAP, Directory Replication, group policy, security, schema changes, etc.)

Knowledge and troubleshooting skills for Group Policy on local workstations and servers

Maintain Active Directory entries and services

Apply group and security policies

Administer Active Directory (Forests, Domains, AD Partitions, FSMO Roles, Sites, Subnets, Replications, AD Backup/Restore, Group Policies, Security, etc)

Managing domain accounts within Active Directory (creating, enabling, disabling accounts)

Working knowledge of Active Directory, Group Policy, NTFS and DFS

Monitor, maintain, and execute ticket incidents and requests. Serve as a backup to helpdesk and desktop escalations

Provides support to VPN remote users and remote office locations

Knowledge of Server networking to include configuration of various networking protocols, troubleshooting and performance monitoring

Troubleshooting OS and applications

Providing email administration and support

Monitoring What’s up Gold for Alerts

Knowledge of Windows Firewall Policy

Working experience MS Server 2008 R2 and 2012R2, Hyper-V 2012, System Center 2012 Suite

Handling dell sonic firewall model NSA 2600, created CFS policy, content filter object, and connecting ISP through Firewall.

software license handling (Autodesk, MS office, adobe, the foundry,)

Monitoring different locations ISP’s using nagios monitoring tool.

Monitoring network devices like, firewalls, servers, switches using watssapp gold freeware tool

Animation Software’s Handling:( Procuring & Coordinating )

oAutodesk ( Maya, 3DS MAX, Maya LT,Arnold, Mud box, Motion Builder )

oAdobe full package

oThe foundry

oCinema 4D, Modo, Blender.

AREA OF EXPERTISE

Network switching

Network equipment

Content switching

SSL configuration

Network appliance

Network design

Cisco Routers- 2000 Series

Cisco Firewall -ASA 5500 Series

Cisco Switches- Catalyst 3560,3750,3750X

Dell Sonicwall NSA2600

Dell Servers

Dell Workstations

Dell Render Blade Servers

ACADEMIC PROFILE

M.sc (Computer science) in may 2012 with 82.00%

Kanchi shri Krishna College of Arts&Science, (University of Madras)

B.sc (Computer science) in march 2010 with 60%

Kanchi shri Krishna College of Arts&Science, (University of Madras)

HSC, in April 2006 with 60 %.

Govt.Hr.Sec.School,Injambakkam kancheepuram.

SSLC, in April 2004 with 54.5%.

Govt.Hr.Sec.School,Injambakkam kancheepuram.

PERSONAL INFORMATION

Father Name : Subramanian

Date of Birth : 15/05/1989

Nationality : Indian

Sex & M. Status : Male, Single

Languages known : English, Tamil

Mobile number : 967-***-****

DECLARATION:

I here by declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Place: Kanchipuram (S.Lenathamizhvanan)

Date:

Contact this candidate