Manager Customer Service

Bryan Charles Semple

***** ****** ***** ****

Charlotte, NC, 28273

(c) 704-***-**** email: ********@*****.***

S U M M A R Y

A goal-oriented individual seeking to work hard and professionally in property and casualty insurance. Ambitious, diligent and willing to assume increased responsibility. Excellent problem solver with aptitude to work both independently and collectively under pressure to meet high customer expectations. Will provide personable and professional underwriting and/or account servicing.

E D U C A T I O N

Appalachian State University, Boone, NC May 2020

Bachelor of Science in Risk Management and Insurance

2.81 GPA

Onondaga Community College, Syracuse, NY May 2017

Associates of Arts in Business Administration

E X P E R I E N C E

Beech Mountain Club, Beech Mountain, NC, 28604

Waiter June 2019-July 2020

Anticipated guests' service needs in a fast-paced work environment while developing and nurturing club member relationships

Marcos Pizza, Charlotte, NC, 28273

Delivery Driver April 2015-June 2016

Built strong rapport with clientele and managed fast-changing shift schedules to ensure an exceptional customer service experience during busy lunch and dinner hours

Penn Station East Coast Subs, Charlotte, NC, 28273

Shift Manager August 2014-May 2015

Gained appreciation for loss control while training new employees on proper food handling and safety procedures. Often allocated workstations and cleaning tasks across employees to maximize productivity

S K I L L S

Conversational in Spanish (not expert, but continuing to learn and use)

Proficient in use of Microsoft Office – Word, Excel, and PowerPoint

M O R E A B O U T M E

Led Community College golf team as captain

Member of Gamma Iota Sigma fraternity

Member of the National Society of Academic Excellence (NSOAE)

Attended 2019 WSIA Excess & Surplus Lines symposium in Atlanta, GA

Was a senior executive at the best-performing company in an industry where teams of students ran companies and crafted strategies aimed at achieving superior financial performance and market leadership

14 hours of community service with the Hunger and Health Coalition in Boone, NC

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