Voio engineer

Nishad.TP

NETWORK SPECIALIST

Mob: +974-********, 33675946

EMAIL:******.************@*****.***

Career Objective

To work in an environment that combines my academic background in Networking and utilizes my skills

In the same areas to provide job satisfaction to my employer and myself.

I am responsible for post Implementation and Management of Our Customers Cisco IP Telephony Network

Globally. I have strong hands on experience on Cisco Unified Communication Manager, Cisco Unity Connection,

HCS, CUCDM, Gateway (SCCP, H.323, MGCP and SIP), SRST, Jabber and Routing & Switching.

Professional Experience

ORGANISATION : VHR Solutions Pvt Ltd

DESIGNATION : Senior Administrator

CLIENT : Infosys Limited

PROJECT : Telstra

DURATION : April 2019 to December 2019

Roles & Responsibilities:

•Configuring and troubleshooting of Cisco IP phones as per the incidents and requests received from client.

•On call support engineer for Voice related issues.

•On boarding, Integration and Provisioning with Cisco Hosted Collaboration (HCS).

•Provisioning of Customers using VOSS4UC & CUCDM.

•Interacting with the Customer for creating user detailing sheet which is used for Bulk Loader in HCS.

•Configuring BAT with Call manager and CUCDM.

•Moving, Adding, Changing and Deleting on CUCM and CUCDM.

•Implementing and provisioning customer Cisco IPT sites as per customer requirement.

•Configuration of user features such as speed dial, call forwarding, transfer, call park, call pickup, call forward all, Extension mobility.

•Troubleshooting of IP Phone registration issues.

•Configuration of Jabber in CUCDM.

ORGANISATION : Wipro Limited

DESIGNATION : Senior Administrator

DURATION : October 2018 to April 2019

Roles & Responsibilities

•Periodic health check-up of Voice devices.

•Handling Service Requests, incident Requests, change Requests.

•Incident management and vendor management.

•Providing 24x7 supports to the customer.

•Configuring user phone features.

ORGANISATION : Tata Communications Ltd

DESIGNATION : Network Specialist

PROJECT : Vodafone

DURATION : July 2015 to Sept 2018

Roles & Responsibilities

•Troubleshooting and providing support for Cisco IP Telephony Infrastructure for various clients.

•Configuring and troubleshooting of Cisco IP phones as per the incidents and requests received from client.

•Configuring and troubleshooting Unity on Call manager and HCS.

•On boarding with new customers on CUCDM.

•Configuring BAT with Call manager and CUCDM.

•Moving, Adding, Changing and Deleting on CUCM and CUCDM.

•Implementing and provisioning customer Cisco IPT sites as per customer requirement.

•Bulk Administration (BAT) of IP Phones.

•Experience in administering ISR (4000) series Routers.

•Providing 24x7 supports to the customer.

•Incident Management and Vendor Management.

•Handling Service Requests, Incident Requests, Change Requests

•Configuring Location, Region, Device Pool, CSS, Partition, Phones, Route Pattern, Route List, Translation Pattern, Hunt Group, Pickup Group, Jabber and Presence.

•Configuring and troubleshooting of voice gateways, SRST and call signalling protocols on voice gateways H.323, MGCP, SIP, and SCCP.

•Configuring Cisco Unity and Unity Connection.

•Responsible for supporting pre-migration and migration activities.

•Configuring and Troubleshooting of ISDN PRI (E1 and T1), FXO and FXS.

Technical Skills

•Configuration of various features in Cisco Unified Communications Manager (CUCM 8.x, 9.x and 10.x).

•Configuration of Voice Gateways and SRST.

•Configuring Call Manager User Features and Services.

•Configuration of Cisco IP Phones and third party SIP phones.

•Configuration of Extension Mobility.

•Configuring and troubleshooting of PRI (E1 and T1), BRI, ISDN BRI, T1/E1 CAS and FX trunks.

•Class of Service and Class of restriction.

•Integrating Unity Connection and Unity Express with CUCM.

•Understanding of various call control protocols like MGCP, H323, SIP and SCCP.

•Cisco Unified Call Manager, Cisco Unity Connection and IM & P.

•Device Pool, Region, Location.

•Phone Button Template, Soft key Template.

•User Features such as Speed dial, Call forwarding, Call Park.

•Configuration of VoIP & POTS dial-peers, Route patterns, Route lists, Hunt Lists.

•Partitions, Calling Search Spaces (CSS).

•Survival Remote Site Telephony (SRST).

•Configuration of VLAN

•Network connectivity troubleshooting, ping, and telnet.

•Configuring IP Addresses and Subnetting.

•Have knowledge on Routing, Routing Protocols (OSPF, RIP, EIGRP).

Professional Course and Certification

•Completed Course on CCNA (Routing & Switching).

•Completed Course on CCNA Voice.

•Cisco Certified Network Associate -Voice - CCNA Voice

Educational Qualifications

•First Class B.E degree in Computer Science and Engineering from Vinayaka Mission Engineering College Salem, Tamilnadu, India in 2012.

Personal Information

Date of Birth : 1st July 1990

Gender : Male

Marital Status : Married

Father’s Name : Moidu.MP

Languages known : English, Malayalam, Hindi

Passport Number : M2830165

Nationality : Indian

Visa Status : Visiting Visa (Family)

Address : Al Wakra, Qatar

Declaration

I hereby declare that the above stated information is true to the best of my knowledge and belief.

NISHAD.TP

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