Information Security Customer Service
Resume:
DC
Darell Cherubin
Professional Summary
Goal-oriented and results-driven professional with the ability to utilize my Leadership, Help Desk Support, Project Management, Software Development, Database Management, Computer Networking, and Cyber Security skills to maximize productivity.
Work History
Norwegian Cruise Line Holdings Ltd. - Data Privacy Analyst Miami, FL
10/2019 - Current
Centerplate - Data Entry Specialist
Miami, FL
07/2019 - 02/2020
**************@*****.***
Hialeah, FL 33015
Skills
Education
05/2019
Chowan University
Murfreesboro, NC
Bachelor of Science: Management
Information Systems
Receive and respond to privacy-related inquiries and complaints (via the internet, mail, and phone) and handle communications in a professional and courteous manner
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Work with key partners in information security, data governance, legal and business areas to review business initiatives and assess potential gaps in privacy and data protection compliance
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Support global information system teams and information security stakeholders to maintain inventories of personal information systems and repositories
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Conduct privacy impact assessments on new and significantly modified systems, services, devices, applications, and information repositories that process personal information
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Assist with developing and maintaining privacy policies and procedures, notices, compliance materials, and employee training and awareness programs
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Support and drive awareness of current privacy best practices, industry standards, and regulatory compliance to understand and evaluate potential areas of privacy risk
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● Assist with reviewing privacy-related contractual obligations Participate as a member of the incident response team, along with colleagues in other functions
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Assist with researching evolving legal and regulatory requirements in privacy
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Responsible for helping drive the ongoing development and maintenance of NCLH's global privacy and data protection program
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● Transferring inventory data from paper formats into Quest
●detail Computer savvy and a fast typist with a keen eye for
● Windows Proficient (XP, 7, and 10)
● Java
● SQL
● Active Directory
● Tech Support
● Conversational in Spanish
● Database Management
Microsoft Office (Word, Excel,
Powerpoint, Access, and Project)
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● Cloud Computing/Cloud Management
● Takes initiative
● Highly organized and detail-oriented
Possesses strong interpersonal and
time-management skills
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Demonstrated ability to stay current of
evolving technology
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● Team Player
● Project Management
● Excellent Organizational Skills
● Exceptional IT Proficiencies
● Strong Communication Skills
● Outstanding Customer Service ability
Town Hall Of Murfreesboro - IT Administrator
Murfreesboro, NC
02/2019 - 05/2019
Accomplishments
Website prototype project: As a group, we use PSPad editor and MySQL to make PHP programs and HTML forms to create a user-friendly website on an offline server.
Network Design Proposal project: As a team, we completed a business proposal to create an operational network system for a local company's business office, which was to be operational for up to 20 employees. Additional Information
● Basic understanding of databases
Flexibility, ability to work extended or irregular shifts to include nights, weekends and holidays
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Good command of English both oral and written and customer service skills
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● Performed technical assistance to customers on the phone or via email
● Maintaining computer systems and running diagnostic programs Answering inquiries, providing instructions and following up with businesses
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Providing basic knowledge and participating in extracurricular activities with elementary kids
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Organizing company payroll, employee work schedules, and employee daily task lists
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● President's List
● NCAA Collegiate Athlete
● Sportsmanship Award
● American Football Team Captain
● American Football Second Team All-Conference
● 2x NCAA Offensive Lineman of the Week
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