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Information Security Customer Service

Location:
Hialeah, FL
Posted:
July 17, 2020

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Resume:

DC

Darell Cherubin

Professional Summary

Goal-oriented and results-driven professional with the ability to utilize my Leadership, Help Desk Support, Project Management, Software Development, Database Management, Computer Networking, and Cyber Security skills to maximize productivity.

Work History

Norwegian Cruise Line Holdings Ltd. - Data Privacy Analyst Miami, FL

10/2019 - Current

Centerplate - Data Entry Specialist

Miami, FL

07/2019 - 02/2020

aden2h@r.postjobfree.com

786-***-****

Hialeah, FL 33015

Skills

Education

05/2019

Chowan University

Murfreesboro, NC

Bachelor of Science: Management

Information Systems

Receive and respond to privacy-related inquiries and complaints (via the internet, mail, and phone) and handle communications in a professional and courteous manner

Work with key partners in information security, data governance, legal and business areas to review business initiatives and assess potential gaps in privacy and data protection compliance

Support global information system teams and information security stakeholders to maintain inventories of personal information systems and repositories

Conduct privacy impact assessments on new and significantly modified systems, services, devices, applications, and information repositories that process personal information

Assist with developing and maintaining privacy policies and procedures, notices, compliance materials, and employee training and awareness programs

Support and drive awareness of current privacy best practices, industry standards, and regulatory compliance to understand and evaluate potential areas of privacy risk

● Assist with reviewing privacy-related contractual obligations Participate as a member of the incident response team, along with colleagues in other functions

Assist with researching evolving legal and regulatory requirements in privacy

Responsible for helping drive the ongoing development and maintenance of NCLH's global privacy and data protection program

● Transferring inventory data from paper formats into Quest

●detail Computer savvy and a fast typist with a keen eye for

● Windows Proficient (XP, 7, and 10)

● Java

● SQL

● Active Directory

● Tech Support

● Conversational in Spanish

● Database Management

Microsoft Office (Word, Excel,

Powerpoint, Access, and Project)

● Cloud Computing/Cloud Management

● Takes initiative

● Highly organized and detail-oriented

Possesses strong interpersonal and

time-management skills

Demonstrated ability to stay current of

evolving technology

● Team Player

● Project Management

● Excellent Organizational Skills

● Exceptional IT Proficiencies

● Strong Communication Skills

● Outstanding Customer Service ability

Town Hall Of Murfreesboro - IT Administrator

Murfreesboro, NC

02/2019 - 05/2019

Accomplishments

Website prototype project: As a group, we use PSPad editor and MySQL to make PHP programs and HTML forms to create a user-friendly website on an offline server.

Network Design Proposal project: As a team, we completed a business proposal to create an operational network system for a local company's business office, which was to be operational for up to 20 employees. Additional Information

● Basic understanding of databases

Flexibility, ability to work extended or irregular shifts to include nights, weekends and holidays

Good command of English both oral and written and customer service skills

● Performed technical assistance to customers on the phone or via email

● Maintaining computer systems and running diagnostic programs Answering inquiries, providing instructions and following up with businesses

Providing basic knowledge and participating in extracurricular activities with elementary kids

Organizing company payroll, employee work schedules, and employee daily task lists

● President's List

● NCAA Collegiate Athlete

● Sportsmanship Award

● American Football Team Captain

● American Football Second Team All-Conference

● 2x NCAA Offensive Lineman of the Week



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