Customer Service Cash Handling

Shawn Flores

**** ******** **. *** *******, CA **039 213-***-**** ******.******@*****.***

Professional Summary

Young Business Professional skilled at managing and assisting diverse needs in challenging business environments. Very effective in working in a team environment to exceed any goal and reach deadlines on a timely manner. Highly committed to earning and maintaining strong relationships through outstanding customer service.

Skills

• Skilled in Microsoft Office: Word, Excel, Power Point, and Outlook

• Critical thinking, Problem solving, and Decision making

• Strong time management and prioritization skills

• Outstanding customer service

• Highly organized and attentive to detail

Work Experience

Bank of America 2020 – Present

Client Service Representative Los Angeles, CA

• Process transactions accurately and efficiently in accordance with established policies and procedures.

• Conducting transactions such as cashing checks, accepting deposits and loan payments, and processing withdrawals.

• Consistently deliver a positive service interaction that leads to more satisfied clients and build the foundation of trust for relationship building.

• Responsible for cash handling and processing checks for customers to service their financial needs.

• Expected for profile building with customers to set up appointments with Relationship Bankers to enhance their banking experience.

Enterprise Holdings Inc. 2015 – 2019

Branch Manager Los Angeles, CA

• Creating marketing strategies to increase brand name with business to business sales meetings, E-mail marketing campaigns, and career recruiting events.

• Promoted to manage 50+ accounts and maintain strong relationships.

• Prioritized in managing branch team to perform superior customer service and increase loyalty program.

• Primary point of contact to resolve any customer service issue.

• Responsible for assembling creative strategies to increase customer satisfaction with Enterprise services.

• Participated to create on boarding curriculum, recruitment, interviewing, and hiring new candidates to join the team- provide excellent customer service/hospitality, sales, and marketing. Mt. Sierra College 2012 - 2015

Department Assistant Monrovia, CA

• Provided student services with their educational, administrative, or personal needs and refer students to the proper service department.

• Actively involved with tutoring students with English courses and assisted with proof reading essays, Power Point Presentations, and public speaking skills.

• Trusted to maintain and organize private student academic records and follow up on registration process, course grade guidelines, and graduation progress.

• Assist the Associate Deans with maintaining the functions of the department such as: organizing files, preparing agendas, scheduling appointments for students with their appropriate department advisers, training and developing student workers, and other administrative duties.

• Partner with Career Advisers to create marketing activities and host creative events which includes creating email campaigns, contacting food vendors, and welcoming guests to explore the campus.

• Participated with Associate Deans and Human Resources in hiring, recruiting, and on boarding programs for new student workers.

Education

Bachelor of Science: Business Entrepreneurship 2011 - 2015 Mt. Sierra College Monrovia, CA

• Commencement speaker for Business Entrepreneurship Program in Mt. Sierra College 2015 Graduation Ceremony

• Honor Roll Student with 3.5 GPA

Associate of Arts: Merchandise Marketing 2009 – 2011 Fashion Institute Design & Merchandising

Organization

Los Angeles, CA

California Mixed Martial Arts 2018 – Present

Gardena, CA

• Empower and coach students to further discover and follow their training passion, master technique, and understand their surroundings.

• Student and teacher for training combat styles such as Boxing, Muay Thai, Brazilian Jiu Jitsu, and Wrestling.

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