Security Customer Service
Resume:
Mohamed Khogali
Leesburg VA20176
**************@*****.***
C. 703-***-****
Education
Northern Virginia Community College- Computer Networking 2017- 2019
University of Gezira Wad Madni, Sudan B.S. Economics (w/Honors)
CompTIA A+, Security and CCNA –
Skills
Computers and Electronics, Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming Evaluate utility of software or hardware technologies
Monitor computer system performance to ensure proper operation
Modify software programs to improve performance
Able to manage information technology projects or system activities
Critical Thinking, able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Active Listening, able to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Proficient in English, able to communicate articulate and express in writing English communications
Develop testing routines or procedures
Computer proficiency and the ability to learn new software and hardware.
Strong communication skills and the ability to interact with end users in a support role.
Knowledge of Mac/Linux/Windows/Android/iOS Operating Systems plus.
Ability to work in a team setting.
Very detail oriented.
Support PC and peripheral installation and troubleshooting on Macs, Linux, Windows machines, Android, and IOS mobile devices; problem/incident recording, and problem resolution/escalation
Support troubleshooting of basic network issues (IP configuration, bandwidth, DNS & command line tools, Ping, etc.)
Provide accurate and timely logging of issues and resolutions in the ticketing system
Interact with external users to obtain and convey concise problem information in a professional manner by phone, email, and in person
Work with Trouble Ticking fot10 years
Work with share point more than 10 years
Work with Quip System
Use Skype For Business and Chime
Experiences
Securitas Security Services: Amazon Web Services Chantilly VA
Security Supervisor and Control Room Operator at Amazon Web Services April 2017– Present
Monitor and Operate Control Room
Access Control Responsible for monitoring all security communication and fire /life safety, Operate of Lenel Systems Camera monitoring
Provide assistance, directions, and support to employees and visitors in a courteous and professional manner
G4S Secure Solution USA - Supervisor (AWS) June 2014 –April 2017
Sterling, VA
First point of contact with clientele, contractors and consumers
Knowledge of principals,,methods and policy
Utilizing technology to analyze data and operations to maintain detail logs
Excellent customer service
Establish and maintain interpersonal relationships through the constructive and cooperative interaction with team members
Able to provide clear and accurate communications, Proficient in the English language
Allied Barton Security Services April 2011-June 2014
Ashburn, VA
Ensure the facility is provided with high quality security services to protect clientele
Report safety concerns, security breaches and unusual circumstances verbally and in writing
Build and maintain effective relationships with both client employees and guests
Answer questions and assist guests and employees
Answer phones or greet guests / employees in a professional, welcoming manner
Wackenhut Security Services- Supervisor (AOL Account) Oct 2005-April 2011
(Please see description above)
Air France Cargo Dulles Airport - Office Agent April 2005-April 2007
Inputting Import /Export data information
Direction Customer Services and Support
Ensuring Safety and security of international shipment w/ destination tracking
Transporting of cargo from warehouse throughout airport facility
Training
§ 2 Months training classes on Network Cabling Installation at the academy.
§ Pulling, dressing, terminating, labeling, and testing copper twisted pairs cablings such as UTP and STP (Cat5e, Cat6) in commercial building and data centers from work stations to patch panels on racks in telecom room (TR).
§ Pulling, dressing, terminating, labeling and testing coaxial cabling in commercial building and data centers from work stations to patch panels on racks in telecom room (TR).
§ Pulling, dressing, terminating and labeling various fiber optics cabling. (Multimode OM2, OM3, OM4 and Single mode)
§ Cutting of twisted pairs cabling to custom length and terminating with female connectors (jacks) and/or male connectors (Plug or RJ45) to make patch cords.
§ Troubleshooting and fixing of cabling issues due to color code mismatch for both copper twisted pairs and fiber optics.
§ Racking and stacking network devices (Routers, switches, servers) on racks and plugging on SFP and QSFP optics.
References available upon request
Reference: Joel Metang (Operations Manager and Instructor) Phone:
Contact this candidate