Executive Assistant Administrative

Jamie Watson

*** ******* **.

Durham, NC *****

984-***-****

********@*****.***

Objective:

To obtain an entry level position that requires initiative, excellent attitude and work ethic, a high degree of integrity, and with possibility of advancement as experience and qualifications progress. Skills:

Attention to detail, task and process oriented, problem solving and trouble shooting, ability to work independently or as a team member. I have the ability to learn quickly and become productive in a short amount of time. Excellent organizational, planning and customer service skills. Work Experience:

Executive Assistant Freedom House Recovery Center 6/2013 - Current Perform varied clerical duties in support of general office to maintain efficient and effective operation. Responsible for maintaining monthly reports for all locations/programs, which are provided to our QM Director and CEO, this includes statistical documentation for our annual report. Screen, sort, distribute mail and documents; respond to routine items not requiring a director’s attention in accordance with specific instruction and standard procedure. Prioritize and resolve inquiries (phone, e-mail, mail, face to face request). Regularly maintain agency updates and information, this would include changes in location, personnel, email list for the agency, phone extensions, etc. Respect FH philosophy by delegating responsibilities to volunteers and/or community service workers. Maintain the Doctors schedule for all location; find coverage if needed, as well as maintaining the on-call schedule for our Crisis/Detox Unit, which all location use during afterhours. Review new client documentation that has not been served, entering them into our EMR (Alpha Flex, Provider Direct) system and uploading documents. Prepare Invoices for our LME to receive our funding; this includes using reports that are routinely sent to me, and am the billing person for RCNC-ATR services provided to our clients. Tracking them in our system and filing appropriately.

Administrative Assistant Duke Clinical Research Institute 9/2009-12/2012 Preform responsible administrative and secretarial duties of a complex and confidential nature in support of the Office of Continuing Medical Education/Duke Clinical Research Institution; relieved Director and Associate Dean of varied clerical and administration responsibilities and maintain efficiency in organizational operations. I also was responsible for certification and maintain efficiency in organization. At one time I was responsible for the certification of the new Regularly Scheduled Series aka (RSS or Grand Rounds) activities at Duke. Managed and maintained all financial activity for the Associate Dean (both CME and Anesthesia). I worked very closely with the continuing education department to get joint education credits. Audits, monitors and evaluates RSS System; Follows department policies and procedures; code meetings and enters all pertinent data in the database. Schedule’s/coordinates appointments and travel arrangements as assigned. Effectively communicates with all levels of staff; communicate Associate Dean/Directors instructions or desires to various individuals departments and others industries we work with on a regular basis. Takes and Transcribes with dictation; types letters, reports and records ensuring grammatical accuracy, conformance with general policy and factual correctness. Admissions Coordinator Duke University 3/2008- 9/2009 Responsible for ensuring that student’s admissions requirements are met and their matriculation into Dukes Master of Engineering Managements Program (MEMP) match all entrance criteria. These task ranges from compiling data for applicants detailed admissions review process, to en ensuring that travel for international students meet all U.S. laws regulating Visa policies. Collect and assemble prerequisite materials for applicants admissions review. Manage MEMP Purchasing and financial transaction. Approve department corporate card transactions via Paris system. Provide a 1

range and timely support for the faculty director of MEMP. MacThrift Office Furniture Inventory Control & Billing 11/2003-3/2008 Managed shipments, receiving and monthly inventory of approximately $600,000 in merchandise and furniture assets. This includes processing sales receipts for services provided to customers and the tracking of inventory results. This position required the ability to respond quickly and accurately to changing customer demands and priorities. My success in this position can be attributed to establishing processes for routine task, my ability to processes for routine task, my ability to properly prioritize daily activities, and by listening and paying close attention to customer details. Tracking results of on-time shipments to and from vendors and customers. Accounts receivables tracking, accounts payable, and delivery scheduling. Provide quarterly inventory-control updates to senior management. Provide office management and critical customer support to sales team.

Financial Services Advisor Central Carolina Bank 11/2002-3/2008 Served as an advisor and team lead while performing an array of customer service task for a “call center” of three major Banks. Was the Trainee, mentored peers and new hires on policy and procedures. Performed trouble-shooting and reached customers complaints and request. Engaged in cross-selling of bank products and branch support service for all cu. Gained experience working as a team to ensure fast and efficient customer service.

Child Development Center/ Teacher Glaxo Smith Kline 5/1998-1/2002 Nurtured growth and development of children for a four star child care facility. Managed and maintained development profiles including lesson plans and daily logs of child’s activities. Scheduled and preformed parent/teacher conferences. Developed customer service skills by consulting clients. Improved leadership skills by assisting in the planning and scheduling of daily task. Education

Southern High School, Durham, NC - Graduated 2001

Durham Tech. Community College- One semester

Self/Personal Improvement Education-On- going

Professional References Available Upon Request

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