Customer Service Assistant

Sulemana Samare

South Portland, ME ********.******@*****.*** 207-***-****

EDUCATION:

University of Southern Maine (USM) Political Science (BA) & Minor in Economics May 2015

USM Muskie School of Public Service Master’s in Public Policy, Planning, and Management May 2020

PROFESSIONAL EXPERIENCE:

Customer Service Agent, Delta Global Services April 2016 - present

Portland, ME

Establish and maintain effective working relationships with clients and government officials

Develop relationships for new business opportunities

Rapidly prepare essential communication in a dynamic customer service setting

Facilitate consumer relations with managers, employees, and staff from Delta branch offices

Establish and maintain interpersonal relationships

Communicate with supervisors, peers, and subordinates about daily activities

Work directly with the public to provide ticketing, baggage services, and safety presentations.

Graduate Student Staff, USM Student Financial Services

Portland ME September 2019-May 2020

Advised students on borrowing and maximizing loans

Introduced students to the available graduate student financial resources

Encouraged and advised students on their personal finances

Introduced students to graduate student job search options

Graduate Assistant Supervisor, USM Student Diversity Center

Portland ME September 2018 - May 2020

Responsible for the day-day scheduling of student activities

Updated staff and students on current university policies and procedures

Attended daily management briefing and provided updates on student needs

Encouraged student participation in hosted events with activity board webpage updates

Researched and collaborated with external programs to enhance student experience

Promoted events to students via website and daily activity board

Graduate Student Internship, Department of Economic Development Services

Augusta, ME June 2019 - August 2019

Strategized business retention and attraction for the City of Augusta

Advised citizens and staff on potential business growth

Wrote Request for Proposals (RFP) for city projects

Wrote Tax Increment Financing (TIF) proposals

Negotiated with local banks to help secure loans for business expansion

Shelter Attendant, City of Portland Homeless Shelter December 2016 - September 2018

Portland, ME

Evaluated the work of staff and volunteers to ensure quality programs

Ensured resources were used effectively for shelter operations

Determined compliance with required standards of the Department of Health & Human Services

Maintained a confidential client information database

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