Accounting Assistant Customer Service
Resume:
Tyler Moore
Petaluma CA, *****
**********.****@*****.***
EXPERIENCE
Optio Solutions LLC., 1440 N McDowell Blvd, Petaluma CA
— Consumer Relations Lead
January 2020- Present
Collaborate with managers and executives to ensure work productivity is optimal. Look over data and trends from previous months and years to forecast our operations moving forward. Train groups of 4-5 employees on correct procedures and manage the performance and overall quality of their job.
Optio Solutions LLC., 1440 N McDowell Blvd, Petaluma CA
— Consumer Relations Representative
March 2019- January 2020
Contacted people around the U.S to collect money owed to businesses. I would go over the person's finances with them and use my problem solving skills to come up with an effective resolution for the person and business. Customer service is held to a very high standard.
CrossCheck, 1440 N McDowell Blvd, Petaluma CA —
Account Executive
November 2018- March 2019
Reached out to business owners and CEOs to discuss their providers of check guarantee. Learned how to effectively communicate with these business professionals in order to build a rapport. Once a need for our service was determined we would strategize and organize a plan to implement our technology.
EDUCATION
Sonoma State University, Rohnert Park, CA — Masters Degree in Business Administration
August 2019- Current
Sonoma State University, Rohnert Park, CA — B.S in Business Marketing
August 2017- May 2019
SKILLS
Trend Analysis
Customer Service
Telecommunications
Microsoft Office, Zoho, Stata
and Tableau
AWARDS
Graduated from SSU with a
Bachelors in Business
Marketing
Currently two semesters
away from achieving MBA
degree from SSU
Earned my name on SSU’s
Dean’s List twice
Promoted to a lead position
within 6 months of being on
a new portfolio
LANGUAGES
English and some Spanish
education
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