Administrative Assistant Customer Service

BLANCHE KENGA

+1-832-***-**** Houston, TX ************@*****.***

Energetic, results-driven business professional with exceptional experience and consistent performance in accounting procedures and customer services, along with strong organizational and prioritization skills. Proficient in direct client relations, team collaboration, project planning, and various forms of communication. Expertise lies in reconciliation of customer concerns. Well acquainted in completing multiple tasks and projects within an allotted timeframe. Prepared to offer skills within the banking industry as a bank teller, delivering consistent customer assistance and satisfaction.

Cash drawer maintenance

Accounts

Payable/Receivables

Client Services

Fluent in French

Knowledge of proper cash

handling procedures

Balance allocation

Tax preparation

Banking Operations

Delivery Reception Forms

Numeracy skills

P R O F E S S I O N A L E X P E R I E N C E

PEOPLE'S TRUST FEDERAL CREDIT UNION

TELLER 2019 - Present

Represents the Bank to the Clients in a courteous and professional manner.

Provide prompt, efficient, and accurate service in the processing of transactions.

Demonstrate quality customers service in a high pace branch environment.

Include interactions customers and peers.

Remains calm during challenging Customers interactions and escalate such situations as appropriate.

Explain various benefits and features of the Bank products and services with the intent to refer and cross-sell.

Maintain confidentiality and security of all Customers personal and financial information. DARTY-FRANCE

Administrative Assistant 2013 - 2019

Employed exceptional customer service by answering phones on a multi-line system and directing calls to proper individuals within a timely manner.

Managed, filed and organized confidential material, processing and tracking documents.

Performed clerical duties such as faxing, managing mail and correspondence.

Handled questions about the business, offers and other requested information, ensuring that all clients were greeted in a prompt and professional manner.

E D U C A T I O N C E R T I F I C A T I O N

Volunteer Tutor, Working Women Community Centre, French Guiana OCT 2018 – JUNE 2019 Certification, Professional Competence – Administrative Secretary FEB 2017 – APR 2017 Professional University Degree, Accounting and Finance OCT 2004 – JUNE 2008

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