Operations Manager
Resume:
Bachelor in Broadcast Communications
Polytechnic University of the Philippines
E D U C A T I O N
P R O F I L E
** ***** ** ********** ********** mostly
in the BPO Industry with in-depth focus
on Performance Management,
Employee Engagement, Client Services
and Commercial Growth.
Half of my career was spent in
managing Australian Insurance
programs and the other half was in
spearheading US & UK Sales Operations
(B2B and B2C of the following products
and services - Telco, Internet, Mobile, TV
Cable and Online Business Listing).
97 Old JP Rizal Street,
Calumpang, Marikina City
**************@*****.***
(02) 7752 8302
/roncreyes
C O N T A C T
Responsible for managing a premium outbound business-to-business sales program with growth of 400 FTEs by end of 2020 from 30 FTEs in April 2019 Consistently ranked #1 across all vendors worldwide Responsible for launching and managing multiple lines of businesses for the #1 Insurance company in Australia; growth of more than 1700 FTEs in 2 years Part of the project management team and was assigned to client sites in Australia for Due Diligence and Process Documentation
Reported directly to the owner; responsibilities include managing the sales performance, online brand presence and training programs of the organization Responsible for launching and managing multiple lines of businesses for an Insurance company in Australia; leader of 50 FTEs
Responsible for managing teams of 20 – 60 FTEs; outbound and inbound sales of Telco, TV, and Internet plans in the UK and US
Reported directly to the owner; responsible for the operations and training performance of more than 80 FTEs for an online business listing account Facilitated Product Training, Refresher and Up-skill Sessions Coached bottom quartile sales agents
Dialed for different brands, generally online business listing and publication subscription accounts
Operations Manager
Full Potential Solutions April 2019 – April 2020 Operations Manager
WNS Global Services November 2016 – May 2019
Training and Online Marketing Manager
Megapreneur Global Alliance, Corp July 2015 – November 2016 Assistant Manager - Operations
WNS Global Services July 2013 – July 2015
Operations Supervisor / Operations Manager Track Trainee (Internship) Startek December 2012 – July 2013
Sitel June 2011 – November 2012
Operations and Training Manager
i-World Outsourcing Group May 2010 – May 2011
Sales Representative / Sales Trainer / Sales Coach Acquire Asia Pacific May 2009 – May 2010
OneWorld Connections November 2008 – May 2009
Spark Marketing and Research Services September 2007 – July 2008 W O R K E X P E R I E N C E
RON REYES
OPERATIONS MANAGER
I N T E R E S T S
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