Customer Service Engineering

Mirinda Lathery

Recruiting Coordinator

Daly City, CA 94014 502-***-****

*******.*******@*****.***

https://www.linkedin.com/in/mirinda-lathery-965488151/ SKILLS

Technical: ATS - Lever, Google Suite, HackerRank, Zoom, Slack, Paycom, DocuSign, and MS Office.

Soft skills: Empathetic leader, grace under pressure, ability to prioritize, strong communicator, and organizational skills.

EXPERIENCE

Moogsoft, San Francisco - Recruiting Coordinator / Manager of Internship Program July 2019 - June 2020

● Coordinating all phases of the interview process, including US and UK offices, and virtual.

● Posting and updating job descriptions.

● Assisting Human Resources with onboarding/offboarding.

● Organizing flights, hotel arrangements, and expenses occurred.

● Sourcing and recruiting Interns for the Engineering Departments.

● Created the Internship Program Guideline.

● Managed the Internship Summer Program for the US and UK.

● Created how to documents for using DocuSign, Lever, and Zoom.

● Sourced candidates for Engineering, Sales, and G&A roles.

● Troubleshooting with Lever, Zoom, and DocuSign.

● Created written offers for candidates.

● Experience working in office, and 100% remotely starting March 2020. TrueAccord, San Francisco - Talent Acquisition Coordinator August 2018 - July 2019

● Scheduling all phases of the interview process at headquarters and satellite offices.

● Provided candidates with office tours, lunch, and coffee breaks.

● Updating and posting jobs on career sites, LinkedIn, Glassdoor, and Indeed.

● Recruiter for the Customer Engagement Department and FP&A position.

●.Sourced candidates for Customer Service, Engineering, and G&A.

● Created templates for our ATS system, Lever.

● Perform reference checks.

● Provide interview training to employees.

● Helped onboard new hires on their first day.

TrueAccord, San Francisco - Customer Engagement Agent/Supervisor October 2016 - August 2018

● Managed a team of six customer engagement representatives.

● Document all communication and collections.

● Work with the Head of Operations, and Product Team to resolve and/or advocate for new features to increase productivity.

● Organized weekly team meetings and mentorship.

● Worked with Client Services to provide documentation for auditing needs.. EDUCATION

Southern New Hampshire University, Manchester, NH - B.S, 2018 Business Administration - Human Resource Management

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