Customer Service Sales Representative
Resume:
ALNAZEER
MOSTAFA
Customer service representative
PROFILE
An ambitious customer service
representative with a tremendous
customer service experience in the
field of telecom, where I use a set of
skills necessary for customer’s
satisfaction and customers long term
relationship
CONTACT
PHONE:
EMAIL:
**************@*****.***
LANGUAGES:
Arabic: mother tong
English: very good
Attended courses:
Leadership skills
Planning skills
Decision making & problems
solving skills
Time management skills
Team work skills
Communication skills
Negotiation skills
Presentation skills
Organizational behavior
EDUCATION
University of Khartoum - SUDAN
2012–2017
BSc of Economics and Finance(Honors)
WORK EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE – ZAIN SUDAN
JAN 2018 – MAY 2019
• Manage large amounts of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
DATA ENTRY AGENT – ARSHIDAN GROUP (AUG 2019 – JAN 2020) DATA COLLECTOR (A STUDY ABOUT POVERTY IN THE WHITE NILE STATE, AND THE RIVER NILE STATE) – ZADNA
INVESTMENT CO (20 MAR 2018 – 1 APR 2018, 20 SEPT 2018 – 26 SEPT 2018) SALES REPRESENTATIVE – HOTSPOT LINKS (1 FEB 2016 – 1 NOV 2016) OTHER QUALIFICATIONS AND CERTIFICATES
Electronic Accounting
Basics of the banking career
E-views
SKILLS
Good understanding of Economics working under pressure Effective team player Time management
Fast learner, Microsoft office Persuasion skills
Communication skills problem solving skills
Contact this candidate