Customer Service Executive

ADELEKE EMMANUEL LAWAL

AL REEM ISLAND, ABU DHABI. CELL: +971*********

************@*****.**.**

MEDICALASSISTANT

~ Startups ~ Results Driven ~ Leading People ~ Detail-Oriented SUMMARY OF QUALIFICATIONS

Executive Administrative Officer and a medical assistance with over 4 years of experience supporting business operations across a range of sectors including, Health Care, business management.

Aiming to utilize my strong analytical capability, problem solving skills and diverse experience to foster continuous improvement at your company.

Innate talent for leveraging technology and automation to eliminate inefficiencies. Experience and proficiency in utilizing Microsoft Office Suite, EPIC EMR, Tableau.

Certified Health & Safety Executive with qualifications in Health Safety OSHA Professional.

Possess a Master’s Degree in Healthcare management and graduated top 5% of my graduating class during my Bachelor’s degree in Business Administration.

CORE COMPETENCIES

Customer Satisfaction

Time Management

Procurement

Risk Exposure

Problem Solving

Risk Management

Organizational/Planning Skills

Team Leader

Project Coordinator

Proficiency in Microsoft Office

Business Administration

Planning Lead

Problem Solving

Ability to interface with personnel at all levels. PROFESSIONAL EXPERIENCE

Cleveland Clinic Abu Dhabi Jan. 2016 – Present

(Patient Access Representative)

Organizes and maintaining a filing system of patients’ charts, including generating chart numbers, filing, and pulling charts

Collection of payment from patients, applies payments and adjustments to patient accounts in the computer system, and reconciles daily cash reports.

Enter confidential personal health information and financial information into computerized system with a high rate of accuracy.

Complies with federal and local laws in ensuring patient privacy.

Provides exemplary customer service; treats patients and coworkers with courtesy and discretion.

Schedules appointments and enters appointment date and time into computerized scheduler with a high rate of accuracy

Validating insurance card and making sure full information is updated into a computerized Scheduler.

Reconciliation of all cash payment at the end of each work day

Analyzing and correction of all billing claim by the insurance HJF Trading Dubai (UAE) Oct. 2013 – Oct. 2015

Sales Operation Officer

Kick-started the implementation of automation of company’s e-billing, metering and asset management systems which involved data entry of over 4000 waybills and 200 metering files into Oracle E-Business Suite in 24 months resulting in 50% increase in billing efficiency.

Carried out several root cause analyses in ensuring customer metering issues were resolved speedily by the technical team which increased company’s revenue by 5%

Analyzed gas supply, presented forecasts on gas demand and proposed rationing per client to the team lead resulting in 12% increase in client satisfaction scores.

Led the team in gathering of all necessary documents in all 3 successful audits during my 24-month stay.

Cancels or upgrades customer accounts.

Assists with placement of orders, refunds, or exchanges.

Educates customers on company’s products

Ensures the validity of customer accounts by updating payment information and other pertinent information such as addresses and phone numbers.

EDUCATION

MSc. Healthcare Management, Lagos State University, Nigeria 2013 -2014

BSc. Business Administration, Lagos State University, Nigeria 2007 - 2011 ACHIEVEMENTS AWARDS & CERTIFICATE

CUSTOMER SERVICE CERTFICATION (SPEARHEAD) UK 2016

EPIC (HEALTHCARE) 2017

CERTIFIED PROFESSIONAL IN HEALTHCARE QUALITY IN VIEW REFERENCES

Available Upon Request

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