Social Media Marketing

(***) - *** -****

*************@*****.***

https://www.linkedin.com/in/thema-mwandani/

Thema Mwandani

SUMMARY

Customer-oriented and self-motivated professional with 5+ years of experience in customer support. Helped with everything from data entry, preparing well-researched documents, to social media presence. Proficient in several CRMs, skilled at time-management and networking. FIELD EXPERIENCE

ELITE Girls Mentoring — Public Relations Specialist DEC 2019 - PRESENT

● Research marketing and social media trends to enhance organization’s message and scope

● Utilize multiple CRMs, including HubSpot and Streak

● Responsible for forging 20+ connections with media personnel

● Increased social media presence and donorship retention by 70% Civic Houston Internship Program — Intern

AUG 2017 - DEC 2018

● Designed program for after school program in inner-city high schools aimed towards fostering civic engagement

● Develop and maintain a filing system

● Carry out administrative duties such as cataloging items and contacting constituents CORE COMPETENCY

● Strategic Planning

● Public Relations

● Event Planning

● Project Management

● Social Media Marketing

● Community Outreach

EDUCATION

University of Houston (Main Campus)—Bachelor of Science, Political Science AUG 2014 - MAY 2018

Minored in Sociology. Executive board member of COOGS United and Dear Daughters Foundation WORK HISTORY

Gringos Tex-Mex Restaurant — Shift Leader

MAY 2018 - PRESENT

● Fostered exceptional interpersonal and cooperation skills while multitasking in a fast-paced environment

● Dedicated to customer satisfaction while exemplifying an aptitude for building rapport with customers, managers, and coworkers.

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