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Social Media Customer Service

Location:
Bentonville, AR
Posted:
July 16, 2020

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Resume:

Objective

I am a highly motivated, multi-tasking go-getter. I strive in a chaotic, fast paced environment and love every minute. I am an extremely hands on individual and highly skilled mechanically. I love meeting new people and establishing business relationships. I am highly organized, punctual and very good at reading client body language; knowing when to push or back away. I am computer savvy and great with all social media platforms. I work well with Microsoft Office (Word, Excel, etc.) Wordpress, all Google platforms and many other systems.

Experience

Customer Service, Warehouse, Social Media and Inventory Manager – Bikes Direct.com February 2008 – 2011, October 2015 – January 2020

Managed the main 90k sq ft warehouse, customer service, all social media platforms and inventory for one of the largest online bicycle retailers and sister websites.

Implemented new systems for photography, listing products and transitioning those things to the website(s) and other retail channels online.

Managed incoming inventory, outgoing sales and shipping departments.

Managed all venues of sale including Amazon, company websites and eBay.

Director of online design, sales and marketing at Marathon Appliance Inc. July 2015 – July 2016

Marathon Appliance is a newly established business that needed a jumpstart by building out their desktop and mobile websites, encompassing Twitter, Facebook, Google and solidifying their SEO platform the company saw dramatic growth in only a matter of months. My non-traditional methods gained the business high ranking status (first page) when searching for “appliance repair” throughout the DFW metroplex.

Brand Launcher at Split Oak Inc. DBA TrunkMonkey Inc. May 2015 – July 2015

Used my resources and knowledge of cycling to launch a extremely successful Kickstarter campaign for a new brand of bicycle racks. The company set a goal of $25,000 to begin manufacturing and I had them published on many blogs and websites reaching a goal of 497 backers totaling $71,906, Nearly 300% of their goal.

Team Director at Elbowz Racing November 2013 – April 2015

Responsible for managing all aspects of an elite cycling team for regional and national races, including rider selection, race schedule and writing rider contracts.

Keeping close contact with a 12 person roster throughout the country and helping them achieve their goals for the season

Ordering, building and maintaining inventory of all bicycles and components, designing the cycling clothing, securing sponsorships and selling old equipment once the season is over or a riders contract is up.

Maintaining 2 vehicles and a trailer for road trips

Keeping track of expenses and staying at or under budget for the year/s

Built a highly followed Twitter, Instagram and Facebook fan page for the team, riders and staff

Grant Manager for the Texas Department of Transportation’s Bicycle Safety Program February 2013 – April 2015

Responsible for applying, obtaining and managing a federal grant of over $130,000 for 2014 and $275,000 for 2015 to put on bicycle safety programs throughout the state of Texas for schools and local community events informing youth riders important aspects of bicycle safety.

Managed and developed a social media hashtag with posts reaching over 500,000 people regularly.

Kept track of volunteer and salaried employees hours

Maintained inventory of promotional giveaway items for events

Developed structure of how the events would be run according to the age group targeted

Retail Sales/ Mechanic – Bicycles Plus, Dallas Texas February 2011 – 2013

Lead mechanic and sales person at one of the most successful bicycle shops in the DFW area.

Trained and certified in wheel building and Shimano, SRAM and Campagnolo’s mechanical and electronic drivetrains.

Built hundreds of bikes for high end clients and maintained client communication to complete the sale

Education

Arkansas Tech University - School of Business

Skills

I have a large set of skills that encompass many things. I have spent time working in a machine shop, done many major construction projects that included the operation of heavy machinery. I love a fast paced, exciting work environment and building teams of individuals who thrive together. I am a perfectionist and have an obsessive eye for quality. I’m a man of many traits and feel there is no task I cannot excel at.



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