Abu Dhabi, United Arab Emirates +971-**-******* Email: *****.********@*****.***
Ahmed Farag
Objective
To join a successful and reputable company that enables me to apply my skills and experiences in maintaining the company’s reputation. My contribution to my workplace will increase the efficiency and customer satisfaction that are the basis of a strong company.
Skills
Microsoft Office Manager, Excel, Word, written Communications.
ICDL certificate from Alexandria institute, Egypt.
Strong verbal and written communication skills.
Respond in a timely manner to all avenues of customer / guest service.
Effective interpersonal skills.
Ability to work effectively under stress and off schedule operations.
Highly experienced in problem solving skills and employee issues.
Ability to mentor and lead a multicultural/ethnically diverse team.
Ability to get work accomplished consistently without comprising ethics
Effective communication skills – bilingual
Ability to think out of the box for cost effective solutions
Attention to detail
Employment History
2017 to present
2009 to 2017
Security Operations Manager
Security Operations Manager
The Guard Security, Abu Dhabi
Skill Force Security, Abu Dhabi
Making monthly summary report of all important occurrences with action taken
Monitoring grooming standards and job skills of the deployed security personnel
Making monthly rosters for supervisors & site in chargers
Conducting security guard training (new commerce/employees) about security knowledge according to the UAE security system law.
Attending seminar with clients/management.
Flow the orientation to all team members.
Attending to customer complaints investigation and take appropriate action
Spot inspection and random checking of security personnel.
Review Company procedures to evaluate whether still applicable or need update or amendments in accordance with the operation requirements.
Performance evaluation of security personnel.
Investigate all the incidents on a daily basis and take action appropriately
Dealing with authority for work related police issues.
Liaise with police and civil defense in case of emergency such as fire, earthquakes and other related disasters and a good coordinator in emergency response and crisis management.
Crime Analysis, Management and Prevention techniques
Conduct regular security audit including inspection of the facilities to ensure compliance with the required work place standard local regulations and policy.
Monitoring risk in real time or near real time and deploying effective security measures to reduce risk
2005 till 2009 Head of Security Al Futaim Group, Dubai
Organizer of Department of Protective System (DPS).
Direct assistant to the Safety & Security Operations Manager.
Plan and implement security strategies consistent with the requirements of the organization.
Liaise with other departments in order to establish mutual security effectiveness.
Communicate and provide information to assist and enable the organization operations and effective services to connect groups.
CCTV team head.
Attending to calls and act effectively and pleasantly.
Ensuring Messages are correctly auctioned.
Receiving and directing deliveries from suppliers.
Produce reports / spreadsheets etc on the Microsoft systems and on the internal systems.
Operating a daily pending file and diary for follow up.
Undertaking occasional office related issues.
Coordinating event security successfully.
Attend to any other ad hoc duties or tasks as and when required by the management.
Good security admin mentor
Follow up progress on admin issues
Process orders, forms, applications and requests
Preparation of security income and invoices
Prepare annual budget, control costs, analyze and justify expenditures
Training
2019 NEBOSH(Safety Officer ) Dubai, UAE
2019 SIRA(Security Industry Regulatory Training) Dubai, UAE
(SECURITY MANAGER TRAINING)
Education
1990 – 1994
Bachelors of Arts (English specialize
Assuit University, Eygpt
2000-2004 Bachelors of Arts (French specialize), Egypt
References
Hassan Ali Al Hammadi General Manager Skill Force Security 050-***-****
Habeeb Namur Business Development Manager Skill Force Security 056*******