Customer Service Office

LEONIDA WAITHIRA MWANGI

Mobile: 050-*******

About me

Visa status: visit

Date of Birth: November 18,1987

Age: 32

Birth Place: Nairobi

Marital status: Single

Nationality: Kenyan

Religion: Christian

Languages: English, Swahili

CAREER OBJECTIVES

To be able to contribute my knowledge and skills in my chosen field of work, With great sense of responsibility, dedication and hard work, towards the growth and achievement of a company.

MAJOR QUALIFICATIONS

Experiences and Skills:

Ten years of working experience in Hospitality/customer service industry.

Capable of computer operations and program software such as Excel, Word and E-mail Outlook.

Proficiency on planning and organizational skills.

Experienced in conflict management, flexibility and adaptability.

Skills in typing, data management.

Fluent in English and Swahili.

I speak basic Arabic.

Good communications skills.

Customer service oriented.

Personal Qualities:

Self motivated, organized, well disciplined and filled with initiative.

Very punctual can report early several hours from the required time.

By nature diligent and dedicated and able to multi task.

Resourceful and very good in decision making.

Inherently inquisitive can easily learn any new applications as needed.

Friendly, with good sense of humor.

EMPLOYMENT HISTORY

Knowell Junior School ( Office Administrator)

Nairobi, Kenya. January 2019 to November 2019

Oasis hotel Apartments ( Housekeeping supervisor /Receptionist)

UAE, Ras al khaimah June 2013 to October 2018

Hilton hotel ( Housekeeping Attendant)

Nairobi, Kenya January 2012 to June 2013

MR PRICE APPAREL ( Sales associate)

Nairobi, Kenya. September 2007 to December 2011

Welcoming guests to the hotel in a polite, friendly and helpful manner.

Checking in and out guests into the hotel system.

Taking payment from the guests in form of cash or credit cards.

Answering telephone calls promptly and professionally and transferring calls on.

Being a point of contact for the guests should they have any query.

Checking all function sheets.

Completing auditing procedures with accuracy and attention to detail.

Ensuring all relevant paperwork has been completed in order for a smooth handover after shifts.

Assign workers their duties and inspect work for conformance to prescribed standards of cleanliness.

Take corrective action after investigation should there be any complaints about housekeeping services.

Obtain and prepare work assignments.

Perform cleaning duties in case of staff shortage.

Coordinate work activities among departments.

To make inventories stocks to ensure adequate supplies and issue supplies and equipments to workers.

Prepare reports for replacement or repairs of hotel equipment and make recommendations to management.

Record data regarding work assignments, personnel action, time cards and performance reports

Check stock and sort supplies.

Vacuum, clean and polish guest rooms.

Change room laundry and replaced used towels and guest amenities.

Retrieve and deliver items to the guests.

Ensure security of guest rooms and privacy of guests.

Perform rotational cleaning duties.

EDUCATION

College:

University of Nairobi

Education - bachelors degree

Seminars attended:

First aid training/patrol leader- Kenya scouts association

Peer educator- HIV & AIDS course/ drugs demand and reduction – Nairobi, Kenya

Fire & safety training – Ras al Khaimah, UAE

Leadership training – Ras al Khaimah, UAE

Computer Skills:

MS Office Programs:

Word, Excel, PowerPoint, Outlook and Vicas.

LEGAL SUPPORTING DOCUMENTS

Passport No: AK0338619

Contact this candidate