Contact

ademsw@r.postjobfree.com

www.linkedin.com/in/ana-

kirkland-9bb29a151 (LinkedIn)

Top Skills

Public Speaking

Team Leadership

Strategic Communications

Certifications

Giving and Receiving Feedback

Developing Self-Awareness

Developing Your Emotional

Intelligence

Developing Credibility as a Leader

Developing a Learning Mindset

Ana Kirkland

Implementation Consultant at Paylocity

Lake Mary, Florida

Summary

Using a consultative approach, I offer the best solutions to my clients' unique business needs and implement their initial transition to our Payroll and Human Resource Management System, WebPay. Experience

Paylocity

Implementation Consultant

April 2019 - Present (1 year 4 months)

Lake Mary, FL

- Responsible for a seamless onboarding experience for clients with simple & complex setups.

- Facilitate the entry from previous payroll provider.

- Use a project management and consultative approach to promote an integrated implementation across all products/solutions (Retirement plans, Time off accruals, Enhanced HR).

- Perform quality assurance checks to ensure all setup work has been completed accurately, review reports and support clients for initial processing of payroll.

- Coordinate internally between the client and multiple Paylocity subject matter experts.

Convergys

2 years

Associate Trainer

May 2018 - April 2019 (1 year)

Lake Mary, FL

- Requires me to remain on my toes and adapt to different personality types, backgrounds, and communication styles. Fit needs amongst everyone to facilitate learning.

- Teach and deliver curriculum to adult learners by inducing a positive learning environment through conducted learning activities, testing, and hands-on demonstrations.

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- Evaluate each learners’ progress and adjust my teaching techniques according to their level of communication, technical support, and comprehension.

- Reliable and effectively communicates needs of my classroom and agents to fellow managers, peers, and resource groups to function smoothly.

- Accountable for the technical literacy of my agents. Therefore, I ensure each student understands the knowledge of apple and its’ tools, as well as capable of retaining this information.

- Encourages learning through questioning, use of metaphors, analogies, and grabbing the attention of others from beginning to end of each lesson.

- Mirrors expectations for newly hired agents by demonstrating my leadership and professional characteristics.

- Succeeded and surpassed business standards by supporting classes that passed exams, and technical observations.

Coach

November 2017 - May 2018 (7 months)

This position allowed me to work closely with advisors who were active on the production floor, yet still fairly new. With progress spanning three weeks, Advisor and I would find opportunities for improvement as well as progressive moments which broadcasted their achievements.

Mentor

October 2017 - November 2017 (2 months)

As a mentor, it was my duty to guide new advisors through their first few weeks of transitioning onto the production floor. This time can be nerve wrecking or leave new advisors feeling lost during their calls. However, with relating to their experience, they were instilled with a blueprint for their new roles. Technical Support Advisor

May 2017 - October 2017 (6 months)

Lake Mary

As an advisor, I provided exceptional customer service to analyze software, hardware, and technical issues pertaining to Apple iOS devices. This position requires meeting quality and metric standards by remaining consistent with policies and procedures.

Education

Seminole State College of Florida

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Business and Information Management Bachelor of Science, Multi/ Interdisciplinary Studies · (2019 - 2021)

Seminole State College of Florida

Technical Certificate, Office Support

Seminole State College of Florida

Associate of Arts Degree · (2014 - 2016)

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