Front Office/ Guest relation

L A N G U A G E S

English: Professionnal

Frensh: Bilingual

Arabic: Native tongue

Spanish : Professional

Français :

P E R S O N N AL P R O F I L

S K I L L S

à Customer Relationship Management

à Relationship Marketing

à Project Management

à Community Management

à Accountancy & Finance

à Team Management

I N T E R E S T S

o Travels

o Social Media

o Music

o Tennis

P R O F E S S I O N N E L E X P E R I E N C E S

May 2018-April 2019: Sahrei Hotel, Fez Front office Supervisor (11 months )

July 2019-Present: Vichy Céléctins SPA Resort Retaj Salwa, DOHA: Reception- Guest Relation incharge – Front office Supervisor

E D U C A T I O N

2011-2012 : National School of Applied Sciences;

Higher National Diploma in Tourism Management

2009-2010 : Agronomic & Veterinary Insistute Hassan 2 in Rabat : Preparatory year

2008-2009 : Moulay Slimane SHCOOL, Fez Morocco

Diploma in Life & Earth Sciences, with honours

Ihsane RACHAD

+974-****-****

************@*****.***

DOHA,

QATAR

Endowed with excellent

interpersonal skills and a strong sense of

service, I am ready to put my knowledge

and know-how at the disposal of your

prestigious institution.

May 2016 – January 2017: Royal Tulip City Center

Convetion & SPA Hotel, Tangier; Receptionnist (9 months) Octobre 2014 - November 2015: Palais Medina & SPA

Hotel, Fez; Receptionist & Booking Agent (13 months) C O M P U T I N G S K I L L

o Pack Office

o Hotix

o SPSS

o Opera

o ODOO HOTEL MANAGEMENT

EXPERTISE FIELD : HOSPITALITY & TOURISM

MANAGEMENT

May 2019 - July 2019: Hotel Cesar & SPA Tangier:

Front Office Supervisor (3 months)

2013-2014 : Faculty of Literature and Social Scineces In Fez; University Degree of Professional Studies in Tourism, Cultural Heritage & Communication

2014-2015 : Faculty of Literature and Social Scineces In Fez; Bachelor of Professional Studies degree in Tourism, Cultural Heritage and Communication.

2015-2017 : International Higher Institute of Tourism in Tangier Morocco ; Master’s degree in Strategy & Management of Touristic Organizations

July 2013 : Barcelo Fez Medina Hotel, Fez Morocco; Internship in Bursarship (1 month)

August 2012 : Ramada Hotel, Fez Morocco ; Receptionist

& Booking Agent Trainee (1 month)

August 2014 : Royal Mirage, Fez Morocco ; Internship in Reception and Bursarship (1 month)

February- April 2017 Hilton Graden Inn Hotel Tangier; Receptionist (3 months)

Contact this candidate