DAVID MICHAEL NEWMAN, MBA, PMP

Dacula, GA ***** 770- 855- 3538 ademqd@r.postjobfree.com linkedin.com/in/davidmnewman

Manager and Director

Focused and profit driven professional with experience providing leadership in information technology and business. Customer-service and relationship management oriented professional. Proven ability to leverage job knowledge, analyze, interpret and report data and independently resolve issues. Able to organize, implement and control nonroutine activities to achieve schedule, budget and performance objectives. Reputation for exceeding corporate objectives, controlling costs and respected leader of client-driven teams. Areas of Expertise:

Regulatory Compliance

Risk Management / Audit

Contract Administration

Policy and Procedure Development

Budget Planning / Administration

Salesforce

Product Management

Resource Management

Vendor Management

Experience

KORE, Alpharetta, GA 2019 – 2020

Client Engagement Manager, Healthcare Internet of Things (IoT) Solutions

Managed the coordination of resources across all internal functional areas, ecosystem partners and with KORE’s customers to ensure the properly delivery and implementation of IoT Solutions. Conduct frequent internal and external meetings to keep customer projects on schedule.

Managed the engagement communications with Briggs and Stratton Corporation that includes their IoT Solution (InfoHub) for Commercial Turf, which involves customer custom software development up to $200K.

Lead internal improvement initiatives to increase effectiveness of internal systems of operation and improve quality of client service, as shown by positive verbal internal client feedback.

Work with KORE Executive Leadership, Product Management, Operations, Sales and Marketing, and other partners to help define requirements and drive the execution of delivery of the IoT solutions.

AT&T, Atlanta GA 2011 – 2019

Senior Program Manager, Internet of Things (IoT), 2016 - 2019

Conducted end to end project management with the AT&T Smart Cities program from initiation to deployment of the Proof of Concept (POC). Projects and programs were typically budgeted from $1M to $5M that involved deployment of IoT solutions for Cities. Responsible for leading cross functional teams to complete project deliverables within an allotted timeline and budget, hosted project/program meetings with strategic alliance partners and internal stakeholders to champion program success, and developed project schedules, while managing the integration of strategic alliance partner assigned tasks.

Developed and managed communications and summary reports for various audiences based on deployment project plans and status; provided accurate project status information in the form of formal briefings, program/project coordination meetings, and written/graphic reports.

Managed the Spotlight City Portfolio with supervising 4 Deloitte program managers and overseeing a $6M Smart Cities Budget, while processing all invoices for entire group.

Managed critical client issues/incidents, communicating the client’s expectations and ensuring coordination across the AT&T team to deliver IoT Solutions.

Led organization change initiatives with business processes, Agile development with projects and Onboarding new customers who are interested with IoT solutions.

Senior Project Manager, Mobility PMO, 2011 -2016

Provided overall direction and analytical guidance to project and program teams that typically span over multiple organizations. Projects and programs are typically budgeted from $1M to $5M that involves new and/or enhancing technology. Lead cross functional teams to complete projects or program deliverables within allotted timeline and budget. Work with external vendors and internal stakeholders to champion project(s) across the entire organization.

Managed numerous types of projects from IP/firewalls, CALICO/NEO deployments, core/support infrastructure and NTD projects; all these projects were critical to the business and involved communicating/coordination with various groups.

Served as a Program Manager for the Neo New Build program that involved monitoring/controlling the program to meet the expectations of our business model.

ITT Technical Institute, Atlanta GA 2012 - 2015

Advisor, ITT Technical Institute Advisory Board

Collaborated with Electronics Engineering of Technology Chair on classroom curriculum for students.

Provided technical assistance to adult education and literacy providers to promote program improvement and student success.

Conducted ongoing program evaluation and provide technical assistance activities to school.

Accenture, Atlanta GA 2010 - 2010

Contractor, Program/Project Management

Developed and executed plans in collaboration with other stakeholders to control the IT Holiday Readiness Program. Approached problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution.

Provided 24/7 support in Deployment and Release Management: Program Management and Issue Resolutions for the rollout/release of the iPhone and iPad for AT&T.

Teamed with AT&T Initiatives, provided accurate and timely metrics and status collected from various sources to update SharePoint Services for Senior Management.

Scientific Games, Alpharetta GA 2003 - 2009

Project Manager/ Coordinator, Engineering, 2005 - 2009

Managed implementation projects with lottery terminals totaling $5 million, from conception to the product deployment. Provided superior customer care, analyzed processes, developed project plans, coordinated resources, supervised project teams, controlled budgets and managed performance. Led highly effective project teams up to 20 resources. Responsibilities include project billing/invoicing, budget forecasting and contract management. Managed two direct reports.

Directed hardware and software rollouts/releases to 950 store retail locations, including all retail point of sale systems: all store intranet communication systems and all stand-alone store kiosk systems. This represents the management of over $2 million in hardware assets, and another $2.5 million in software licensing and custom development.

Effectively staffed and managed up to 6 concurrent projects from initiation to close that involved the rollout/release of lottery systems statewide and international. Managed this program by assigning priority and utilizing appropriate processes and procedures from the Project Management Office (PMO).

Technical Support, Engineering, 2003 - 2005

Installed and performed minor repairs to hardware, software and peripheral equipment, following design, or installation specifications. Collaborated with multiple cross functional teams on implementation projects with the deployment of lottery terminals. Assisted in customer installation/ upgrades and training that involved 15% of travel (domestic and internationally).

Effectively set up equipment for employee use, performing or ensuring proper installation of cable, operating systems and appropriate software.

Education

Master of Business Administration (MBA)

Keller Graduate School of Management

Masters Certificate in Project Management

Bachelor of Science in Electronic Engineering (BS)

DeVry University

Certifications

Agile Certified Practitioner (ACP), PMI (Project Management Institute) – In Progress

Project Management Professional Certification, PMI (Project Management Institute)

Volunteer Experience

Clayton State University, Morrow GA 2009 – 2019

Volunteer (Part-Time)

Assistant Instructor, Continuing Education

Assist Project Management Instructor with teaching students about Project Management and the Project Management Professional (PMP) Certification exam. Influential with teaching business best practices, emerging business trends and use of the technology.

Technical Skills

Microsoft Access (Database / Query Creation), Microsoft Excel (Hyper Link, Pivot Tables, V-Lookup), ePro, CAPS, CORE, Microsoft Word, Microsoft Power Point, Microsoft Project, Microsoft Project Server, SharePoint, VISIO, Solid Works, Project and Portfolio Management Center (PMATT), Enterprise Reporting and Business Intelligence (ERBI), AOTs, Integrated Work Order System (IWOS), Salesforce, Solution Design Experience (SDX), Eclipse PPM

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