Customer Service Manager
Resume:
KEHINDE Ololade Lawal (M.Sc)
*th Avenue, *** Road, D’ Close, Telephone Number: 080********, 080********
Block 3, Flat 16, Email: ***************@*****.***
Festac Town, Lagos, Nigeria.
PERSONAL DETAILS
Sex: Female Marital Status: Single
Religion: Christianity Date of Birth: 10th September, 1984
Place of Birth: Lagos State of Origin: Osun State
L.G.A: Ede North Nationality: Nigeria
Languages: English, Yoruba
OBJECTIVE SUMMARY
Seeking an opportunity to become a world-class customer service personnel,in my chosen profession, incorporating changes, causing reactions, provide leading edge services, working with teams to actualize missions and visions, recognizing effective communication channels to produce results and improving on the standard of things in organizations that I am involved in.
CORE COMPETENCE/ SKILLS
•Excellent oral and written communication skills.
•Analytical problem-solving skills.
•Good organizational and documentation skills.
•People and leadership skills.
•Patience and tolerance.
•Good planning and presentation skills.
•Microsoft office packages.
•Project management.
•Multitasking.
•Creative team leadership.
•Time management skills.
•Analytic thinking.
EDUCATIONAL QUALIFICATIONS
2011 – 2013 - M.Sc (Environmental Education)
Lagos State University, Ojo, Lagos State
2004 – 2008 - B.Sc [Ed] (Chemistry Education)
Lagos State University, Ojo, Lagos State
WORK EXPERIENCE
2018-Till Date - IROKOTV
Customer Internal Support Agent
Responsibilities:
• Resolving customer complaints via phone.
• Cancelling and upgrading accounts.
• Assisting with subscription, refunds, or change of account.
• Resolving download, browsing, payment, subscription and streaming problems
• Generating verification codes to subscribers.
• Educating prospective dealers on products and services.
• Informing customer of deals and promotions.
• Handling changes in policies or renewals.
2017 - Technology Acquisition & Development Company Limited TADCO
(Kaduna Refinery)
Assistant Project Supervisor
Responsibilities:
• Monitoring the remediation of sludge and clean up at petroleum dump site.
• Instilling a culture of high HSE awareness on labourers, that is ensuring permit
• to work compliance and appropriate job safety analysis with necessary PPE.
• Executing the operation plan and ensuring manpower availability in carrying
• out tasks according to plan.
• Validating day-to-day maintenance plan and assessing the operational resources
• required for its execution.
• Supervising employees to help ensure efficiency and productivity.
• Coordinating site investigations, documenting issues and escalated to executive
• teams as needed.
• Conducting supplier risk evaluations and assisted with regulatory inspections.
• Supervised site investigations, reported issues and escalated those that required
further assistance.
2016- 2017 - Lekki Gardens Estate
Payment and Allocation Officer
Responsibilities:
Entered financial information and payments to guarantee accurate and on-time
payments for employees and vendors.
Allocation of land and properties
Effectively communicated with clients about payment needs and kept updated,
detailed and accurate ledgers.
Communicated with customers to identify and resolve outstanding payments.
Supported operations by communicating with customers, filing documents and
managing data.
Generated invoices upon receipt of billing information and tracked collection
progress.
Handing over of keys to property owners.
2014-2015 - MTN Nigeria
Call Center Agent
Responsibilities:
• Resolving customers complains through phone.
• Placing and cancelling orders.
• Cancelling and upgrading accounts.
• Closing out or opening call records.
• Handling product recalls.
• Selling, educating customers on products and services.
• Working with customer service manager to ensure proper customer service is
• being delivered.
• Compiling reports on overall customer satisfaction.
2014 - Redeemer School
School Secretary
Responsibilities:
• Coordinating smooth enrolment, transfer and withdrawal processes, obtaining
necessary information and completing paper work
• Maintaining informational databases and producing detailed reports on demand
to highlight budgets, attendance and other data.
• Maintaining office bulletin board and enrolling students.
• Preparing accurate minutes of meeting and gathering appropriate attendance.
• Maintaining classroom key distribution and record-keeping.
• Handling administrative calendars, setting up teacher, parent and staff meetings
2010- 2012 - Rockview Hotel, Festac Town, Lagos
Receiver/Store Supervisor
Responsibilities:
• Receiving, checking, storing, and documentation of all stocks and supplies.
• Ensuring goods are received as specified on an approved purchase order.
• Adhered to tracking, documentation and control standards in order to reduce loss
and maintain compliance.
• Ensuring that delivery documents are dispatched to designated departments for
payment processing.
• Ensuring materials are issued promptly upon presentation of approved
• requisition order.
• Ensuring monthly, quarterly and annual stock taking and variance reconciliation
• is conducted.
• Ensuring storage space is well utilized, organized, labelled and kept tidy.
• Ensuring periodic stock reports are sent to the general manager.
2009- 2010 - Rockview Hotel, Festac Town, Lagos
Cashier
Responsibilities:
• Handling all cash transaction of the organization.
• Settling guest accounts.
PERSONAL SKILLS
Well presented, confident, fast learner, responsible, reliable and honest.
CERTIFICATION
2014 - Accredited Customer Service Representative (ACSR) [MTNN]
2005 - Microsoft Certified Application Specialist [ESTONY COMPUTERS]
SOFTWARE:
CRM (Customer Relationship Management)
MS Office (Word Processing, Microsoft Excel, Microsoft PowerPoint)
REFERENCES
DR. MICHAEL AHOVE PASTOR SAHEED OGUNSOLA
Lecturer Area Pastor
CESE RCCG
Lagos State University 080*-***-****
080*-***-**** **********@*****.***
ARAMIDE ADEBIYI DR. SOLA ADELAKUN
Head of Department CEO
Lekki Gardens Estate TADCO
*******@************.*** **********@*****.***
Contact this candidate