Manager Office
Resume:
Personal Information
Name: Laila Saiss
E-mail : *****.*****@*****.***
Telephone: +971-**-*******
Date of Birth: 22/05/1982
Nationality: Moroccan
Material: Married
Religion: Islam
Driving License: Available
Visa Status: Employment
Work Experience
Dubai Aviation City Corporate
PA to SVP Commercial August 2015 up to date
Manage all day to day admin activities.
Handling in-coming and out-going Mails.
Answer telephones and handle in appropriate manner.
Arranging business trips, tickets and hotel bookings as well as personal.
Handling all the Visas process
Liaising with local authorities and agencies, government services, etc.
Prepare, complete and submit expense reports;
Handle incoming email, faxes and post, periodically corresponding on the Manager’s behalf;
Carry out background research, prepare reports, documents and presentations
Make decisions and delegate work to others in the Manager's absence;
Work independently on coordinating, overseeing and executing specific projects;
Devise and maintain office data management and filing systems;
Assist in planning and arranging group events;
Perform general clerical duties, including photocopying, faxing and mailing;
Manage personal diaries and undertake other non-work related errands; and
Meet and greet visitors, at all levels of seniority.
Book and prepare meeting rooms.
Respond to public inquiries on the telephone and in person
Handling all Expenses Claim for the Employee of all Departments.
Arranging the conference calls and web calls
Taking Minutes Meeting & Dictation
Assisting the entire Commercial Division
Assisting DCEO for short term
Dubai Aviation City Corporate
PA to VP Logistics District May 2013 – July 2016
Manage all day-to-day admin activities.
Handling in-coming and out-going Mails.
Answer telephones and handle in appropriate manner.
Arranging business trips, tickets and hotel bookings as well as personal.
Handling all the Visas process
Liaising with local authorities and agencies, government services, etc.
Prepare, complete and submit expense reports;
Handle incoming email, faxes and post, periodically corresponding on the Manager’s behalf;
Carry out background research, prepare reports, documents and presentations
Make decisions and delegate work to others in the Manager's absence;
Work independently on coordinating, overseeing and executing specific projects;
Devise and maintain office data management and filing systems;
Assist in planning and arranging group events;
Perform general clerical duties, including photocopying, faxing and mailing;
Manage personal diaries and undertake other non-work related errands; and
Meet and greet visitors, at all levels of seniority.
Book and prepare meeting rooms.
Respond to public inquiries on the telephone and in person
Handling all Expenses Claim for the Employee of all Departments.
Arranging the conference calls and web calls
Taking Minutes Meeting & Dictation
Assisting the entire Commercial Division
Assisting SVP Commercial
DHL Expresses (Regional office EEMEA)
PA to VP & Head of Legal & Head of MNC August 2010 – May 2013
Manage all day to day admin activities..
Handling in-coming and out-going Mails.
Answer telephones and handle in appropriate manner.
Arranging business trips, tickets and hotel bookings as well as personal.
Handling all the Visas process
Liaising with local authorities and agencies, government services, etc.
Prepare, complete and submit expense reports;
Handle incoming email, faxes and post, periodically corresponding on the Manager’s behalf;
Carry out background research, prepare reports, documents and presentations presenting specific findings;
Make decisions and delegate work to others in the Manager's absence;
Work independently on coordinating, overseeing and executing specific projects;
Devise and maintain office data management and filing systems;
Assist in planning and arranging group events;
Perform general clerical duties, including photocopying, faxing and mailing;
Manage personal diaries and undertake other non-work related errands; and
Meet and greet visitors, at all levels of seniority.
Book and prepare meeting rooms.
Respond to public inquiries on the telephone and in person
Handling all Expenses Claim for the Employee of all Departments.
Arranging the conference calls and web calls
Handling the CORE System “Contract ORganization Environment”
Translating all the documents and the Legal Documents from English to Arabic/ Arabic to English
Uploading and updating all the laws for all the EEMEA Countries to the IShare System for the Legal Team.
perform legal research
Taking Minutes Meeting & Dictation
Other duties as assigned
DHL Expresses (Regional office EEMEA)
Admin Support to HR Team April 2009 - August 2010
Maintaining employee files and the HR filing system.
Assisting with the day-to-day efficient operation of the HR office.
Handling in-coming and out-going Mails.
Answer telephones and handle in appropriate manner.
Arranging business trips, tickets and hotel bookings.
Book and prepare meeting rooms.
Respond to public inquiries on the telephone and in person
Handling all Expenses Claim for the Employee of all Departments.
Other duties as assigned
Dheeraj & East Coast L.L.C
Admin Assistant June 2007 - April 2009
Filing of correspondence in/out
Setting up and maintenance of filing systems as and when required as works progress
Upkeep of the document/drawing register of all the Group contractors who have been sent documents/drawings and their issue
Typing – Word skills for general preparation of letters/forms that the Group will issue, along with logging into the Group records system.
Arrange meetings, book and prepare meeting rooms and provide/arrange hospitality
Manage all day to day admin activities
Arranging business trips, tickets and hotel bookings
Respond to public inquiries on the telephone and in person with visitors to the office.
Provide information and assistance to the public in a courteous manner and with sensitivity to the diversity of a multi-cultural audience.
Handling in-coming and out-going Couriers.
Answer telephones and handle in appropriate manner.
Other duties as assigned
Grand Hyatt Dubai “Hyatt Hotels in Dubai”.
Assistant Guest Relation Manager Dec 2006 – Jun 2007
Manage all day-to-day admin activities.
Respond to public inquiries on the telephone and in person with visitors.
In charge of guests reservations for Grand Hyatt and Hyatt Regency Dubai and Park Hyatt Dubai (Hyatt World Wide Reserve System)
Provide information and assistance to the public in a courteous manner and with sensitivity to the diversity of a multi-cultural audience.
Resolve complaints within the scope of information and authority and refer to others, as appropriate.
Answer telephones and handle in appropriate manner.
Quick handling of calls with effective communication skills.
Setting up and maintenance of filing systems updating databases as and when required as works progress.
Organize and keep up-to-date files and database(s) for department (e.g. Hotels Competitors lists, of and interviews……).
Work with other administrative staff to ensure consistent services and support quality across the organization.
Negotiates and maintains relationships with guests, Team Members, and business clients.
Coordinates restaurants operations, procedures, and daily activities.
Coaching and Developing Others – Guiding and coaching team members.
To develop skills and abilities or current and future success.
Inspiring Excellence – Displays passion for their work and motivates others to perform at their best.
Assists with the development and training of Team Members.
Completes counseling, work related injury paperwork and payroll reports in a timely and accurate manner consistent with policies and procedures.
Creates and posts notices regarding policy changes.
Assisting the Guest Relations Managers.
Monitoring stationery supplies and reordering when necessary.
Handling computer reservations record and making monthly report.
Handling all the Loyalty programmers and making a monthly reports
Up-dating outlet fact sheet, outlet promotions, concept
Meeting the VIP Guests.
Conducting Briefing Sessions for the Staff.
Other duties as assigned.
Guest Service Officer “Team Leader” Dec 2005 – Dec 2006
In charge of guests reservations for Grand Hyatt and Hyatt Regency Dubai and Park Hyatt Dubai (Hyatt World Wide Reserve System)
Supervising a group of 4 persons
Making A monthly Training plan for the Restaurants Reservation Staff
Making the monthly payroll for the staff
Assisting the Guest Relations Managers
Answering the telephone
Computer reservations record
Outlet fact sheet, outlet promotions, concept, fax and e-mail, call database, call survey, promoting a restaurants, up selling restaurants
Guest Service Officer Aug 2004 – Dec 2005
In charge of guest reservations for Grand Hyatt Dubai and Hyatt Regency Dubai and Park Hyatt Dubai (Hyatt World Wide Reserve System),
Answering the telephone
Telephone system
Booking reservations system
Computer reservations system, computer reservations record, outlet fact sheet, outlet promotions, concept, fax and e-mail, promoting a restaurants, up selling restaurants
Receptionist @ the Convention Center Sep 2003 – Aug 2004
Preparing and organizing daily activity report,
Coordinates with events coordinator to deliver a good service on time to the guest, serving VIP guest
Hosting the guest to the meeting room
Organizing the coffee break
Answering the telephone
Provide general hospitality and assistance to Guests, including arranging for lunch and/or transportation.
Educational Background
Certificate in Administration & Office Management Professional 2013
Zabeel International Institute of Management & Technology
Dubai, UAE
Certificate in Cabin Crew & Hotel Managements 2003
INFOHAS Institute
Rabat, Morocco
Main Focus of Course:
Hospitality
Guest Relations
Customer Service
Personality Development
Aviation, Etc
Arabic literature in Med V University 2003
Rabat, Morocco
Languages
Arabic Native
English Fluent
Contact this candidate