Customer Service Sales

Monica Wangui Pass

Sales Representatives

****************@*****.*** 056******* United Arabs Emirates OBJECTIVE

To obtain a long time career as Customer Representative Expert in a multi leading company

,while sharing my knowledge of beauty and drive sales in the company . Sephora Middle East

April 2014 - june 2020

Sephora Collection Expert

Merchandise the visuals and changing the testers

Stock inventory and change of price labels

Training the new joiners and the team about sephora collection

Creating action plan to the team on how to upsell, link sell and cross sell

Highlighting the Animation of the month

Discussing on sephora market share and (KPI) with the manager in charge

Supporting the skin care and makeup team on the highlight of the month

Sephora Middle East

November - 2014

Beauty Consultant

Participating on Axonify

Adhering to animation and always wearing the look of the month

Selling the products to the customers on the shop floor Customer service experience

Attending to customers on makeup application

Sarova Pan Afric Nairobi

-Kenya

February 2013 - November

2013

Beauty Therapist

Taking customer request and giving assistant whenever possible

Maintain the cleaning of the business premises

Assisting the customers to fill the forms on upon check in of hotel

Briefing the guest about the offers of the premise WORK EXPERIENCE

Banana House-Lamu

Kenya

December 2013 - October

2014

Beauty Therapist

Performing the the beauty treatment to customers

Giving the massage and skincare treatments to customer in house

Performing Facials,reflexology and massage

Sarova Shaba Lodge

january 2015 - August 2015

Beauty Therapist

Welcoming the guest in the lodge

Assisting the guest with check in

Performing massage treatments

Stock inventory in the spa

Sephora Collection

Brand Day

22 july - 23 july 2019

Sephora Captain

Introduction of new sephora Winter collection to the Team Sephora Convention

Training

19August 2017 - 20August

2017

Sample position

Multi tasking training with all brands in the store Makeup Service Training

16 October 2016 - 18

October 2016

Beauty Consultant

Learning about trendy makeup looks

ACTIVITIES

February 2004-November-

2008

Kenya Certificate of secondary Education

January 2012-November

2012

Alison Caroline Institute College of Beauty Fitness & Holistic Therapy Nairobi Kenya ( ITEC LEVEL 2)

CERTIFICATIONS

INTERESTS

photography

Art and painting

Traveling

Sports

REFERENCE

To be provided while needed

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