Manager Safety

DHAN BAHADUR LAMICHHANE

Mobile No. +971*********

E-mail: ***************@*****.***

Position: Applied For Housekeeping Supervisor

CURRICULUM VITAE

Objective:

A highly experienced Housekeeping Supervisor, who can demonstrate exceptional attention to detail, speed and accuracy in anything she does. Overall I have worked in the hospitality industry more than 10 years, and from which I had learnt how to accurately anticipate operational needs and as a true all-rounder is able to work cohesively with colleagues as part of a team. The level of enthusiasm and energy needed to create a sense of urgency in important matters and possesses those rare positive leadership characteristics which I can inspire junior staff and will bring an assortment of knowledge and skills to every area of your organization. I can develop a housekeeping team to deliver a high level of service and have experience of looking after a hotel that has over and has a fully equipped Gym with pool. As a true professional will always be a 'hands on' part of the Housekeeping Team.

Work Experience:

Since April 2017 till date working as a Housekeeping In charge in International School OF Creative Science Nad Al Sheba Dubai

Responsibilities:

In accordance with the school’s cleaning specification, ensure the cleanliness and tidiness is maintained in all areas. In the case of classrooms ensure their readiness for teaching.

Monitor and oversee the cleaning staff ensuring that their work is carried out to a high standard

Organize work scheduling and redeployment of staff to cover absence

Input into planning and organizing the cleaning, to improve standards and practices

Train and support staff where necessary, be a point of contact over cleaning issues and in liaison with the Domestic Services Manager, take actions as agreed

Ensure appropriate supplies of cleaning materials are held, and that they are stored safely

Adhere to safe working practices and ensure that instructions given by the Domestic Services Manager, manufacturers, suppliers etc. are adhered to report defects, maintenance requirements (e.g. replacement light bulbs), damage or other concerns immediately to the Domestic Services Manager/School Maintenance Team to ensure that they can be dealt with promptly.

Hand in items of lost property in accordance with school arrangements

Adhere to and oversee arrangements for reporting for work and locking out.

Assist with regular deep cleans as required, and with any special arrangements for end of term tidying

Working towards and support the school vision and the current school objectives outlined in the School Development Plan

Contribute to the school’s programs of extra-curricular activities

Support and contribute to the school’s responsibility for safeguarding students

Work within the school’s health and safety policy to ensure a safe working environment for staff, students and visitors

Work within the diversity Policy to promote equality of opportunity for all students and staff, both current and prospective

Maintain high professional standards of attendance, punctuality, appearance, conduct and positive, courteous relations with students, parents and colleagues

Engage actively in the performance review process

Adhere to policies as set out in the KHDA Regulations, Notes of Guidance and KHDA circulars

Undertake any other reasonable duties required that are related to the job purpose from time to time.

Since June 2014 to March 2017 worked as a Housekeeping Supervisor cum Departmental trainer in Raffles Dubai.

Since March 2011 to May 2014 worked as a Housekeeping Supervisor in Gloria Hotel 4* Dubai UAE. (1010 rooms)

Since August 2005 to March 2011 worked as a Housekeeping Floor Supervisor in Al Jawhara Gardens Hotel 4* Dubai UAE (Winner of Dubai Quality Appreciation Program Award). ( 120 rooms and 46 Apt)

From September 2001 to September 2004 worked as a cleaner in Harta Maintenance SDN.BHD Malaysia ( Worked in Putrajaya Hospital as a cleaner)

From September 2000 to August 2001 worked as a Housekeeping Supervisor in Fulbari Resort Nepal. (120 rooms)

Position Summary:

Train all new colleagues to the standards required by the hotel. Ensure that the standards and procedures are maintained by continuous on the job supervision, coaching and training of colleagues. Ensures that guest’s needs are anticipated at all times.

Essential Job Functions:

General Duties

Reports for duty punctually wearing hotel uniform and name badge at all times.

Ensures colleagues report for duty punctually, well-groomed and wearing the correct uniform and name badge.

Provides courteous and professional service and training at all times.

Provides constant monitoring of the service and cleaning standards of the room attendants in designated areas including pantries, service rooms, passages, guest rooms, staircases, elevators, garbage and linen chutes.

Communicates new or amended procedures to relevant departments/colleagues in a timely manner, ensuring they have been understood and followed.

Develops deep cleaning schedules and sees that they are monitored and completed.

Is aware of the company’s Quality Policy, Vision, Mission Statement and Guiding Principles ensuring that these are put into practice in our daily work activities.

Liaises with engineering to ensure all equipment is in good order and that all other repairs are done in a timely manner.

Liaises with other departments in order to ensure that guests receive the very best service.

Ensures keys are handled in a secure manner.

Takes charge of the relevant shifts.

Understands, communicates and ensures the Departmental Performance Plan is understood by all colleagues.

Conducts training and re-training of colleagues in accordance with Hotel policy.

Evaluate procedures and suggest improvement in assigned areas

Ensure the cleanliness and maintenance of all housekeeping equipment and schedules necessary preventive maintenance and repair work of said equipment

Ensures that all room attendants are utilizing approved equipment, chemicals and cleaning methods when servicing the rooms.

Attend training sessions as scheduled

To have in-depth knowledge about Hotel and its facilities.

Attend departmental meetings and effectively pass on information to attendants in a timely and effective manner.

To carry out any other reasonable duties as requested by the Management

Assist in the building of an efficient team of colleagues by taking an active interest in their welfare, safety and development so ensuring that they have the necessary skills to perform their duties with maximum efficiency

Supervise the colleagues within the department ensuring that the correct standards are followed and methods of service are maintained.

Ensure that housekeeping attendants exercise proper discipline and courtesy in attending to guest needs and provide regular feedback to them.

Main duties and responsibilities:

Provide a cleaning service as directed by the Facilities Manager including before and after events such as conferences and residential courses.

Supervision of the cleaning team alongside working with them for a set amount of hours per week.

Ensure Cleaning staff provide a high standard of cleanliness and preparation (tidying, clean, etc.) throughout the ISCS campus adhering to cleaning schedules and checklists.

Ensure that cleaning tasks are carried out safely,with due regard to ISCS students, staff, visitors and members of the public, ensuring that all equipment used is cleaned and returned to a secure store on completion of cleaning tasks.

Manage and monitor standards of performance and quality of cleaning, laundry and sanitary provision.

To provide regular and relevant feedback to the Head of Facilities to ensure the school leadership team are aware of critical issues immediately and progress against planned activities.

To manage the work of the third party cleaning staff which will include training, instructing and supervising.

To prepare weekly and monthly reports and PPM plan for cleaning.

Promote good customer relations with all user groups.

To support school events

To carry out general FM department administration works.

Ensure that all equipment is maintained to a high standard.

Ensure that a control system for materials is maintained and that all purchases are recorded.

Ensure that all accounting procedures and financial instructions are followed, which includes placing orders and checking invoices.

Assist with the training and development of the cleaning team with any internal and external training.

Promote quality control.

Contributing to the College’s response to health and safety, risk management, equality and diversity, communication and standards of provision.

Administrational

Assists in the monthly and quarterly inventories of linen, cleaning and guest supplies.

Ensures that a complete handover is done at the end of every shift, logging any relevant information or requests.

Ensures all discrepancies are reported in a timely manner.

Attend various briefings as requested by the Assistant Housekeeper or designate.

Safety and Security

Reports any suspicious behavior immediately

Reports damages or missing items

Understands and follows policies and procedures for the hotel’s key control system and ensures others are trained in same

Returns Lost and Found to the Housekeeping office following the required procedures

Understands and adheres to all fire and safety procedures.

To check on the fire exit signage on floors and ensure well it, clean and maintained.

Ensures safety standards are adhered to in all assigned areas.

Engineering

Reports any maintenance issues immediately

Liaises with engineering to ensure that all maintenance requests are completed in a timely and efficient manner ensuring the standards of repair are to the standards

Assists with preventative maintenance programmers

Does not release rooms with maintenance faults

Financial

Maintain and control the consumption of cleaning materials and manage the stock of cleaning supplies.

Controls the usage of guest amenities, cleaning chemicals, vacuum cleaners and linen ensuring that there is no misuse, wastage or over ordering.

Is aware of and adheres to cost saving initiatives of the department.

Adheres to and is aware of costs savings regarding linen, equipment, and chemicals

Is aware of cost implication of items taken/broken by guests and how this reported

Is aware of average room rate, occupancy status and cost per room of guest amenities

Is aware of and actively participates in the Hotels environmental policy and procedures.

Awards:

Awarded a Champion for LQA Audit July 2016 at Raffles Dubai

Nominated as a Supervisor of the Quarter 2015 at Raffles Hotel.

Awarded a Recognition Certificate as a Pre-opening team in Al Jawhara Gardens Hotel 4 star Dubai UAE

Awarded a best semi-Annual supervisor 2010 in Al Jawhara Gardens Hotel 4 star Dubai UAE.

Educational Qualification: Intermediate Level Completed

Training:

First Aid Training at Al Jawhara Gardens Hotel

HK Product Application & Safety on handling Chemical training by diversely

Valid UAE Driving License.

Infection control Training done from International Health & Safety Training Center.

Computer Analysis:

Well knowledge of Fidelio 7.14, WIN HMS 4.5 and Opera which is widely use in Hotels

Knowledge of Internet and E-Mail

Strength:

Strong communication and organizational skills and belief in hardworking in the company

Languages: English, Malay [Malaysian], Hindi, Nepali

Personal Details:

Nationality : Nepalese

Date of Birth : 23/09/1985

Gender : : Male

Civil Status : Married

Passport Details:

Passport no : 07364315

Date of Issue : 16/05/2014

Place : Kaski Nepal

Date of Expiry : 15/05/2024

Visa Status : Employment

References available on request

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