Customer Service Representative
Resume:
Elegant Homes, Sacris Road, Barangay Bakilid, Mandaue City, Cebu 6000
MOBILE +639-********* EMAIL ***********@*******.***
TOM ERICK L. VILLARUZ
OBJECTIVE
To be part of a highly regarded institution that will fully develop and utilize my knowledge and also promote my personal and professional development.
To acquire a position of a Customer Service Representative where my excellent problem resolution skills and product based knowledge will be used to gain new customers and retain existing ones.
To bring a strong communication and customer service skills to exceed the employer’s expectations in a highly stimulating and challenging environment.
To obtain a position as a call center representative in a dynamic environment, to handle calls for the corporation, respond to simple queries and route calls to the proper person, and improving my role as I enhance my customer service abilities and acquire knowledge about different services.
SUMMARY OF SKILLS AND QUALIFICATIONS
Excellent skills in providing product/service related information and selling them over the phone.
Ability to handle software on a data entry level.
Basic knowledge in Microsoft Word, Excel, and Power Point.
Profound ability to demonstrate keystrokes with 30 wpm typing.
Sound listening and communication skills both orally and written.
Well versed in identifying customer needs and able to offer a solution quickly.
Resourceful in completing responsibilities, ability to multi-task effectively.
Has a sense of purpose in the chosen work and is dedicated.
EXAMINATIONS TAKEN
2011 Conduct of Agents’ Qualifying Examination
August 2014 Cookery NC II
PROFESSIONAL EXPERIENCE
On the Job Training
The Corner Table
The Gallery, Juan Luna Ave. Corner Golam Drive, Kasambagan Cebu City, Philippines
November 6, 2012 – December 1, 2012
On the Job Training
Marriott Hotel Cebu
Cardinal Rosales Avenue, Cebu Business Park, Cebu City, Philippines.
June 4, 2013 – October 17, 2013
Disc Jockey
Hyper Club Roof
Lot 6, F. Cabahug Street Kasambagan Cebu City, Philippines
April 2014 – January 2015
Disc Jockey
Icon Super Club
Lot 6, F. Cabahug Street Kasambagan Cebu City, Philippines
March 2015 – March 2016
Freelance Online Tasker
www.remotasks.com
December 2019 – Present
EDUCATION
Bachelor of Science in Nursing
Mindanao Sanitarium Hospital College, Iligan City
June 2008- March 2011
Culinary
Academy for International Culinary Arts, Cebu City
July 2012 – November 2014
PERSONAL
Age: 30
Date of Birth: July 16, 1990
Civil Status: Single
Address: Purok 6-A Tambo, Iligan City, Lanao Del Norte 9200
REFERENCES
Arriane Lynn M. Evasan
Customer Service Representative
Convergys IT Park, Cebu City
Gizelle Katrina B. Lopez
Odesk- Data and Research
Vice President St. Laurence Institute of Technology, Iligan City 2012- Present
(Former TSR, 3 years)
Convergys, Makati City
(Former TSR, 1 and years)
24/7 Customer, Makati City
Tesha Paula T. Lucasan
Customer Service Representative
Convergys, IT Park, Cebu
I certify that the above information is true and correct to the best of my knowledge and ability.
Tom Erick L. Villaruz
Contact this candidate